Question about Digi 002 Rack FireWire-based Pro Tools LE External Sound System

2 Answers

"Unable to locate" 002 Rack Unit - sometimes!

I have a Digi 002 rack that has just developed a problem. I was doing some extended listening through the rig, using the "Alt Src to Mon" jacks and front panel switch. In the middle of a coouple of hours of listening, the signal cut off, and the "44.1" sample rate light (which is usiually on" went off, and I could hear what sounded like some switching internally (like the sound I hear on startup when the lights cycle down from 96 to 44.1). At that point, the "Alt Src to Mon" switch no longer works, and I could not make the "mute" button light go off when pressed. This happened several times, and I was able to restore operation by turing off the unit and turing it back on. Now I sometimes cannot restore operation and get no response from any of the 002 buttons. Then I try starting up ProTools (I'm running a PT LE 6.4 on a dual G5 PowerMac w OSX 10.3.7) and the installation stalls, saying "Unable to locate" the unit, even though the Firewire connection is good and power is definitely on. Sometimes it locates the 002, sometimes not. I'm beginning to think some chip in the Digi 002 is cooked. Any ideas?

Posted by on

  • 1 more comment 
  • Paul Lippert Sep 03, 2007

    Hey there -
    There's a known (to Digi and users) issue with the wiring harness for the power supply for the Digi002 rack.
    Digi sent me a replacement wire set that I changed out myself with little hassle. They offered a local repair at an electronics shop, but I did not want to take the extra time.
    All was good after the repair.
    Don't know about what they'll do for folks who aren't original owners with warranty...
    Talltuneman

  • lukechristie Feb 07, 2008

    I have exactly the same problem! Im surprised the problem relates to the wiring for the power supply, but presumeably if its a known issue, It will be easier to persuade digidesign to fix it! did anyone have any luck getting the problem fixed when the unit was out of warranty?
    Luke

  • Anonymous Mar 15, 2008

    i'm having a problem my digi 002 turns on all the buttons work ....i was having a session all of a sudden my computer would stop reading my digi 002 then i would turn it off and on then it would read it . then all of a sudden it wouldnt read it at all ??? Is it a power harness problem?

×

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hey guys, I'm experiencing the same problem with my unit which I bought(used)just within the past month. Any solutions yet? HELP?

Posted on Aug 30, 2007

Ad
  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Please help this guy and me too. I had the same problem. I emailed digidesign but cant get a good answer. I hpe this shit is not broken. I just bought it 2 years ago.

Posted on Oct 24, 2006

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

My Digi 002 Rack is "Clicking" (the actual unit).


Hi
First thing to do is a hard reset. Merely unplug the power cord for 4 hours, then power up again.In order to dissipated the remaining current stored in the memory and disconnect all unit connected.

Regards:
votit

Feb 08, 2011 | Digidesign Digi 002 Rack FireWire Pro...

2 Answers

Hi i have digi design rack 002 with pro tools le


Try the other port on the 002. If that doesnt work, I recommend trying the 002 on a computer that does have 400 to see if it will connect then.

If it doesnt, then you may have a couple blown firewire chips inside your 002. It happens, and can be fixed.

Jun 29, 2010 | Digi 002 Rack FireWire-based Pro Tools LE...

1 Answer

Unable to locate hardware is what my mac says..... Power on


unable to locate hardware is what my mac says.all lights are on

May 14, 2010 | Digidesign Digi 002 Rack FireWire Pro...

1 Answer

Macbook pro does not detect digi 002 rack


yeah i have an intel imac and had the same problem. I upgraded to pt le 7.4 and now pro tools recognizes the 002 rack and it works fine, but still the core audio manager does not recognize the hardware. It says in "use" when I first turn on the 002 rack, then it says not connected after about 20 seconds. I don't think this really matters though because I have beeen able to do everything fine without having the core audio managr recognizing the 002 rack. I hope that helps

Dec 04, 2008 | Computers & Internet

3 Answers

Digi 002 rack


easy. Your clock got screwed by one of your audio programs in you system. It Happens when sample rates are mixes up. Leave your digi 002 on it does not set itself other than the factory sample rate setting when primarily switched on, which will remember its last setting if mixed up in an attempt to recover. Leave it on turn your system on. Then turn your system off. Not the digi. just your pc, mac. The software utilizing the previously screwed up sample rate will or should be reset. thus resetting your digi 2 to its factory 44. If it does not work check your software settings for any audio software set as default to run when pc is started ans make sure they are set to play back 44. Never turn your pc off when a program using your digi faulters.

Sep 08, 2007 | Digi 002 Rack FireWire-based Pro Tools LE...

2 Answers

Digi002 Rack


Reinstall the driver with the unit dissconnected. Check to make sure your version of OSX is stable with your current version of Protools, especially if youve done any software updates.


Keep me posted.

Aug 30, 2007 | Digi 002 Rack FireWire-based Pro Tools LE...

1 Answer

Unable to locate the unit on my G5


It's the power supply / DC Harness issue. A well known fault with the Digi 002.

Two things you can do:

Call Digidesign. They'll overnight you a new power supply and DC wiring harness free of charge, as well as installation instructions. They might also still be willing to do the repair for you (also free of charge), but that means you'll have to ship the unit to them, which will take considerably longer than the DIY approach.

Or, if you're REALLY stuck and you need to get back up and running RIGHT NOW (okay, within 30 minutes or so), you can disassemble the 002, pull the DC harness and clean the contacts with some Caig DeOxit, then apply a bit of ProGold, then put it back together... chances are that will clear up your problems and allow you to finish the session. :)

There are some good instructions on how to open up the 002 and what to treat over on the Digidesign User's Conference (http://duc.digidesign.com/postlist.php?Cat=&Board=UBB32&page=0&view=collapsed&sb=5&o=7) , but I can't locate them at the moment. But if you ask over there, I'm sure someone can refer you to the correct post. :)

I got one of the very first 002's in N America three years ago... and it worked fine for the first couple of months, then had the wiring harness issue... and Digidesign replaced it (via overnight delivery) and paid for the return of the defective unit. About a week ago, it went out again, This time, I got the replacement parts (including a small amount of the Caig chemicals :thu: - although I already had those on hand) overnighted to me. The install isn't all that difficult, but the placement of some of the locking tabs on the connectors is a bit difficult to deal with. Just go slow and don't force anything... a small screwdriver will help in "unlocking" some of those tabs. :)

Dec 28, 2006 | Digi 002 Rack FireWire-based Pro Tools LE...

Not finding what you are looking for?
Digi 002 Rack FireWire-based Pro Tools LE External Sound System Logo

Related Topics:

575 people viewed this question

Ask a Question

Usually answered in minutes!

Top Digi Computers & Internet Experts

Alun Cox

Level 3 Expert

2678 Answers

Don Hart

Level 2 Expert

108 Answers

Chris Larocque

Level 3 Expert

367 Answers

Are you a Digi Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...