I just bought the FreeAgent Go and plugged into the USB port. All what I hear is a steady beeb beep beep beep. I have Windows HP Home Edition and do not know what to do. The computer does not recognize the external drive.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 20 times.
An expert who has written 20 answers of more than 400 characters.
Re: Installation issue - Not recognizing
Hmm, no problem plugging in either side, just be sure to do the power cable first. What's doing the beep, beep?
Found a guy who had similar prob, here was his solution:
Go to Control Panel. Click on Device Manager. Check to see if FreeAgent is shown as a disk drive. If not, check the device list for any Free Agent device, double click and check driver. No driver installed? Update does not work? On the driver tab….click uninstall device. Shut down computer. Unplug Free agent USB and power at the drive. Reboot computer. As it is rebooting, plug in the power cord. Wait a minute or two….then plug in USB cord.
Windows will “found new device” ….. Just let the computer complete the reboot. Then go to the device manager. Chances are you will find Free Agent in the drives….and in the USB list of devices. Open windows explorer….and you should see you Free Agent as a drive. Windows will ask you to install manufacturer disk. You have no disk…non needed. Windows has installed the device. Just click on close. I you keep getting windows wants to install device…..ignore it. You can click on “don’t ask again”. (That is if your Free Agent drive is showing in the device manager as a disk…and in windows explorer….along with your other drive or drives.) If at some later time….your Free Agent drive does not appear….repeat the steps as listed above. (You may think it is not working….or that it has gone bad. Try this before you try to return.) Seagate Tools…the new version….does not recognize to diagnose the Free Agent…. I have not tried Seagate Tools after getting the computer to recognize the drive. I am surprised Seagate does not provide a Tool to recognize their own drives…and install and/or test Free Agent.
This does work for me with Vista. Thought I had lost the drive…. Seagate should provide a patch or a drive that Windows will recognize when you get the “found new hardware” and Windows asks you to insert manufacturer’s installation disk. I do not understand why that is not already there….a driver file for Free Agent...that Windows would install.
I did not buy Pro….because I did not need the backup software. I wonder if those who bought Pro are having these problems.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This issue is related to the hard drive, Have you dropped the hard drive at any time recently? If so then you may have lost your data. Since the hard drive is makeing a beeping noise then the head has died meaning the hard drive is dead hope this helps.
I had similar problem recently. I noticed that I had forgotten to connect the power supply cable to the USB hub, to which my FreeAgent Go was connected to, after I had connected all my USB devices to my computer's USB ports (after I had disconnected everything from my computer in order to isolate another issue). Reconnecting the power supply cable immediately stopped the flashing light and windows recognized the drive.
Don't know how you are connecting yours to the computer i.e. via a USB hub or directly to the computer's USB port. Note that my FreeAgent Go drive requires both USB connectors connected to the computer (or to USB hub). Two USB connectors are on one end and the other end of the cable is connected to the drive/docking station.
hey if you are not getting it to recognizing the drive on system startup use your set up disk if you have it if not go to device manager and scan for hardware change and see if it can be found there if not try going into the bios and ensure that the usb ports are enabled and that the plug and play is enabled also you also need to ensure that the device is compatable with your pc i would check with the manufacture of the computer best regards mike
The beeping means that not enough power is being supplied to the device, and as a result, the disc will not spin up (not recognized). I suspect that the reason he was able to once make it work is perhaps he has more USB devices plugged in now...therefore, not enough power to go around. Or perhaps he has swapped cables?? I had this exact same issue when I bought a new cable for my Freeagent Go. I wanted a longer cable, but for whatever reason the cable itself didn't supply enough power; I got that ugly sounding beep (could have been a bad cable I suppose). When I plugged the drive in using my old cable, it worked flawlessly. I would first ask him if he has been plugging in more devices recently. Then I'd get a compatible USB cable that has an extra power connection (when he plugs it in, he'll have to plug into 2 USB ports).
I am so happy to say that i HAD the exact same problem.
Its an issue with the drive disk itself. Long story short because i dropped the drive the the disk was no longer able to spin fast enough to start the drive (the beeping sound actually being the disk trying to start spinning.
After spending literally the last 4-5 hours looking for a solution I found a unusual method that basically either works, or it doesn't there's no it kind of works. what you need to do is unplug the drive, then plug it back in and start Vigorously spinning it whilst keeping the drive horizontal (similar to what you would do when your unscrewing a light bulb).
You have to try and do so simultaneously with the beep and it should "kick start" the drive (AND OBVIOUSLY DON'T LET THE WIRE DROP OUT AS YOUR SPINNING IT AS YOUR COMPUTER WONT RECOGNISE IT IF ITS NOT PLUGGED IN).
I Know this method sounds far fetched but put it this way, 15mins ago I was working out how im gonna get hundreds of pounds to restore this drive, Now, i've just finished copying my informations onto a laptop from the drive so i can take this piece of plastic **** back to the shop :D.......
Never again Seagate and Thank God for letting me find a solution.
I have little knowledge about the FreeAgent, but the beeps to me suggest power problems...
kat4 - Sound sliek your freeagent is working fine, and that it's the hub that's your problem. If it's a lower end brand you might consider getting a better one.
copper-top - Have you tried pluggin in the drive directly into a USB port built into your computer, and not through a usb hub, or other device?
CannonBooks - I have the same question for you as copper-top, but for you I suggest trying this drive without the printer plugged in, and see if it once again works. If it does, you might consider getting a good-quality powered USB hub and using that, or try pluggin the two devices into seperate hubs (if you are using hubs currently), or one/both directly into your computer.
Hello, Did you try to use this drive on another computer? Did you have the same problem? Did you try using a different cable? I would try these things first in order to determine if the problem is with the drive or with the computer. Good Luck! Dr. Know