Question about Seagate FreeAgent Go 250 GB USB 2.0 Hard Drive

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Installation issue - Not recognizing

I just bought the FreeAgent Go and plugged into the USB port. All what I hear is a steady beeb beep beep beep. I have Windows HP Home Edition and do not know what to do. The computer does not recognize the external drive.

Please help!

Martha

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  • martha2003 Oct 30, 2008

    Hi dcomputerman!

    I think I did. I plugged both (the power and the data cords) in two of my USB ports. Exactly as it says in the quick start guide. Right after, I plugged the other end into the external drive... Am I correct?

    Thanks for yout reply.

    Martha


  • martha2003 Oct 30, 2008

    Hi dcomputerman!

    Sorry, but I couldn't find a FreeAgent in the disk drive, nor any Free Agent device. :- (

    Thank you,

    Martha


  • martha2003 Oct 31, 2008

    Thank you dcomputerman. I successfully installed the Seagate Manager; however, I got the message: "No external drives were found. Make sure your external drive is connected and turned on."

    The external drive was connected and turned on.

    I don't want to take advantage of your time and knowledge. I really thought this was going to be an easy thing... Thank you very much for your support.

    I may call Seagate tomorrow.

    Martha


  • dcomputerman May 11, 2010

    Did you plug in the power cord?

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I had the same issue, but by simply plugging into a USB port in the back of my computer solved it. Seagate site says some USB ports won't provide enough power.

Posted on Feb 03, 2009

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Hmm, no problem plugging in either side, just be sure to do the power cable first. What's doing the beep, beep?

Found a guy who had similar prob, here was his solution:
Go to Control Panel. Click on Device Manager.
Check to see if FreeAgent is shown as a disk drive.
If not, check the device list for any Free Agent device, double click and check driver. No driver installed? Update does not work? On the driver tab….click uninstall device.
Shut down computer. Unplug Free agent USB and power at the drive.
Reboot computer. As it is rebooting, plug in the power cord. Wait a minute or two….then plug in USB cord.

Windows will “found new device” ….. Just let the computer complete the reboot.
Then go to the device manager. Chances are you will find Free Agent in the drives….and in the USB list of devices. Open windows explorer….and you should see you Free Agent as a drive.
Windows will ask you to install manufacturer disk. You have no disk…non needed. Windows has installed the device. Just click on close. I you keep getting windows wants to install device…..ignore it. You can click on “don’t ask again”. (That is if your Free Agent drive is showing in the device manager as a disk…and in windows explorer….along with your other drive or drives.)
If at some later time….your Free Agent drive does not appear….repeat the steps as listed above.
(You may think it is not working….or that it has gone bad. Try this before you try to return.)
Seagate Tools…the new version….does not recognize to diagnose the Free Agent….
I have not tried Seagate Tools after getting the computer to recognize the drive.
I am surprised Seagate does not provide a Tool to recognize their own drives…and install and/or test Free Agent.

This does work for me with Vista. Thought I had lost the drive…. Seagate should provide a patch or a drive that Windows will recognize when you get the “found new hardware” and Windows asks you to insert manufacturer’s installation disk. I do not understand why that is not already there….a driver file for Free Agent...that Windows would install.

I did not buy Pro….because I did not need the backup software. I wonder if those who bought Pro are having these problems.

Posted on Oct 30, 2008

  • dcomputerman Oct 31, 2008

    Since the above didn't work, I'd think there may be a problem with the drive--or you're out of drive letters so it doesn't show up. Checking Seagate site...See if this is any help:
    http://www.seagate.com/ww/v/index.jsp?lo...

    Thanks


  • dcomputerman Oct 31, 2008

    Yep, that's a bad sign. Believe Seagate is your last chance, well bummer. Thanks

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