Question about Apple iPod touch

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On the ipod touch the itunes icon comes out and is a usb cable with an arow pointing to the itunes icon

On the ipod touch the itunes icon comes out and their is a usb cable with an arow pointing to the itunes icon. I plug it into i tunes and a message comes out saying that Itouch is locked and must be unlocked first. BUT I CANT GET TO THE KEYS to unlocke it because the icon with the arrow re-apears.

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  • 23 more comments 
  • Anonymous Oct 31, 2008

    Itunes symbol and usb cable symbol show up. Why is that? and what do i do?

  • prttygrl Nov 05, 2008

    jsg74

    I used the ziphone and it didnt work. Now my itouch is stuck with the itunes logo and a usb cord pointing upwards. Tried the sleep and home button trick, doesn't work. Any other suggestions?

  • braza101 Dec 02, 2008

    my itouch is like stuck in recovery mode it keeps telling me that i need to recover it when i did many times


  • Anonymous Dec 20, 2008

    This solution did not work. The touch returned to the exact same screen

  • Anonymous Dec 20, 2008

    i just purchased my ipod touch. i have the newest version of itunes. i am getting the same picture of the usb and the itunes. however...my computer is not recognizing the ipod....HELP!!!

  • everettfence Dec 23, 2008

    i downloaded itunes but what do i do next because i still just shows the usb cord with an arrow pointing to the itunes logo

  • mstarr3170 Dec 26, 2008

    doesnt work..

  • Anonymous Dec 29, 2008

    can't get the icon to go off and how do you unlock the keys?

  • ejgaines Jan 04, 2009

    I have the same exact problem. Will not let me restore or reset. Has been frozen for a week, I have tried everything and searched online. Please help.

  • Anonymous Jan 04, 2009

    I have the same problem, any ideas? what else can we do?

  • lilblacky160 Jan 26, 2009

    ipod touch screen shows a usb connecting to itunes after trying to hack and i cant do anything else

  • Anonymous Jan 30, 2009

    I have the itunes icon and an usb cable displayed and the itouch won't do anything. I have tried resetting and nothing works.

  • Anonymous Feb 23, 2009

    I just got my ipod and if i press anything(besides the volume) it shows up the itunes symbol and the plug?? What should I do my computer keeps showing up this thing that says you have quicktime 7.5 itunes requires 7.5.5 i have reinstalled both of them a lot and it still doesn't work. if i click on my itunes it pops up the same message over and over again what should i do??? please help i really want to be able to play on it i have been saving up my money for a loooooong time!!!!!

  • Anonymous Apr 07, 2009

    ipod plug inserting the the itunes icon

  • Anonymous Apr 29, 2009

    plz someone email me nd help me out
    i hav the same problem as everyone else here
    my itouch stay on a screen with a usb nd a arrow pointing at a itunes icon email me at purplehazedip@Hotmail.com

  • joshmacdonal Apr 30, 2009

    this did not work the symbols just came back up when i plugged it in

  • Anonymous May 01, 2009

    same exact F problem i F hate apple they F ****.

  • Anonymous May 03, 2009

    my itouch does not go to my main menu all that shows up in the screen with the itunes and the usb icon someone help me email me something that can help me my email is souljaboy566@yahoo.com

  • cookie1_777 May 05, 2009

    mine does the same. but i cant go to the itunes store cause my dad's computer is broken and i dont know how to get it off the usb cable pointing to the itunes sign.

  • Anonymous May 05, 2009

    Mine shows the same thing... and when I plug it in, it makes 3 quick beeps instead of the normal plug in noise.

  • Anonymous May 07, 2009

    I tried what you said, but the itunes icon keeps on coming out and with the usb cable pointing to the itunes icon. What else can I do?

  • TButch4444 May 07, 2009

    I tried what you said, but the itunes icon keeps on coming out and with the usb cable pointing to the itunes icon. What else can I do?

  • joshmacdonal May 11, 2010

    yea this dident work for me i held just like you said after i plugged my usb back into it the same symbols just came back up and it dosent say that recovery msg

  • nick_mckelve
    nick_mckelve Feb 16, 2013

    This happened with my ipod and ive been up for sooo long trying to figure it ouut! and plus my power button is broken but my home works fine :/

  • nick_mckelve
    nick_mckelve Feb 16, 2013

    i have the same problem but my power button is broken...

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18 Answers

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Make sure you're USB is unplugged. when you're at the screen with the itunes symbol and the usb arrow, hold down the home and sleep button until the screen goes black, at this point, keep holding for another 10 seconds. at this point your screen should look black as if the ipod is off. connect to the computer and itunes shoulds show a message like "itunes has just discovered an ipod in recovery mode" you'll be able to do a restore and regain use of your touch.
if this does not work, message me back.

Posted on Oct 30, 2008

  • 10 more comments 
  • FRBCH57 Sep 09, 2010

    EXCELLENT MY IPOD WORK RIGHT AWAY.

  • mixt_12 Sep 18, 2010

    really need help ive tried everything including this and it doesnt work at all. after i hold it for another 10 it just goes right back to the usb itunes thing and when i plug it in nothing at all happens. a bubble does pop up saying (one of the usb devices attached to this comp has malfunctioned, and windows does not recongnize it. for aassistance in solving this problem, click here.) and even when i tried the trouble shooting i couldnt figure it out. HELP!


    mixt_12@yahoo.com
    -TANO

  • Sara Verghese Oct 04, 2010

    wont i lose all my contacts, apps, messages, pictures etc ??

  • jvellhurt Jan 06, 2011

    computer wont let me download itunes do u know y

  • jazteka Mar 21, 2011

    Thank you sooo much IT WORKED!! just lost all my stuff but can replace!!! just glad i didn't have to take it to a apple store..thanks again

  • jazteka Mar 21, 2011

    Thank you so much, IT WORKED!!!!! Lost all my stuff but they can be replaced..just glad I didn't have to take it to an apple store.

  • lokita Aug 28, 2012

    it didn't work it still shows the usb cord pointing to the iTunes logo help me!!!!!!! please!!!!!!!! I'm begging you!!!!!!

  • lokita Aug 28, 2012

    it still didn't work it still shows the usb cord pointing to the iTunes logo hel me please !!!!!!!!!!!!!

  • brittney_roh
    brittney_roh Oct 06, 2012

    I cant figure it out

  • chelsea2k10x
    chelsea2k10x Nov 04, 2012

    it didnt work for me

  • Chris Long May 16, 2013

    thanks so much for your help i dont know what i would have done without u.

  • TJ Julick Sep 02, 2013

    I tried that and it says windows cannot detect the device in the bottom right hand corner of my screen...

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-Open itunes.
-Plug in ipod to your computer
-hold down the home and sleep button until a notification pop out on the lower right of the computer monitor (where the clock is) saying something about ipod recovery.
-itunes should display a message saying it detected an ipod in recovery mode.
-follow itunes instructions.

Posted on Feb 13, 2010

  • macgyber2 Feb 13, 2010

    -Open itunes.

    -Plug in ipod to your computer

    -hold down the home and sleep button until a notification pop out on the lower right of the computer monitor (where the clock is) saying something about ipod recovery.

    -itunes should display a message saying it detected an ipod in recovery mode.

    -follow itunes instructions.

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Solution 8 is the way.........my ipod was stuck with the 3 symbols that every 1 is talkin about , when the ipod is on , hold down the power button and the home button , ignore the slide bar that tell you to power off , hold for about 20 seconds , in the bottom right of your screen , its says intializing device , i tunes then opens up on its own and tell u that its decovered the ipod in recovery and promps you to restore ........i am gutted about that as im on a new laptop and i have nothing on it at all , all my music is now lost and have to start from scratch , at least it seems to b workin now .....

Posted on Apr 01, 2010

  • kieranconnor
    kieranconnor Jan 26, 2014

    mines is a ipod 1 generasion

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I did it a little differently and it worked for me. Do not open itunes, leave the itouch plugged in and then press the home and sleep key for about 20 seconds then while it is booting, itunes load and takes you to the restore process.

Posted on Mar 13, 2010

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I need help i earsed my ipod touch and i kept on preasing the home button and it stop and on the front it had a cord then it had a arrow ponting to itunes on it

Posted on Dec 05, 2009

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Okay, let me simplify your life. There's fine print somewhere and it would be wise to read it. I didn't and it cost me days, really weeks before learning what the problem is. Here goes: Before agreeing to upgrade your itouch to a newer version be forewarned that backup does not include your precious notepad. At least, I haven't found it if it does. But do not, I repeat do not try to upgrade on a computer that does not have a 2.0 usb port. You're setting yourself up for disaster if you do. Also, the newer the computer, the better your chances of having the proper drivers to update or install. This problem really simmers down to outdated drivers and usb ports. Best wishes. Good luck. Be patient. MytuSense

Posted on Jan 23, 2011

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I need help with my Ipod Touch it has a picture of Itunes and a cord with an arrow, I cannot get into my Ipod, and Itunes is saying that i need a password for my ipod touch, but It wont let me into my ipod ! help

Posted on Mar 02, 2010

  • babygrg36
    babygrg36 Sep 27, 2012

    help me as well please

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It remained unchanged please help me.

Posted on Jan 08, 2010

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I have the same problem, tried what you siad but the ipod displays the same three icons, "usb, arrow, itunes" as soon as I connect. It's still not visible to itunes or in my computer.

Posted on Jan 03, 2010

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On the ipod touch the itunes icon comes out and their is a usb cable with an arow pointing to the itunes icon..

Posted on Mar 10, 2010

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My ipod touch 2nd generation is second hand , my itunes will not recognize it. i was thinking of installing iTunES version 8,, but cant find a valid file ,,,so i decided to click SETTINGS then general then erase all COntent and settings,, since 4 pm today i got stuck in the itunes icon with the USB icon pointing towards it, :( I do not know what to do anymore,, those silly apple troubleshooting dont work, i already did the reinstallation of itunes. checking device manager, usb ports, putting a check on the box beside Automatically detect settings in internet options,, non worked..

Posted on Mar 18, 2010

  • rodjohnson96 Mar 18, 2010

    my ipod touch 2nd generation is second hand , my itunes will not recognize it. i was thinking of installing iTunES version 8,, but cant find a valid file ,,,so i decided to click SETTINGS then general then erase all COntent and settings,, since 4 pm today i got stuck in the itunes icon with the USB icon pointing towards it, :( I do not know what to do anymore,, those silly apple troubleshooting dont work, i already did the reinstallation of itunes. checking device manager, usb ports, putting a check on the box beside Automatically detect settings in internet options,, non worked..pls help me email me at rodjohnson96@yahoo.com

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Omg..im dieing without my ipod...its got the icon cord and arrow on it but the thing i don get is that my notifications are comming up in front of it.

Posted on Mar 28, 2011

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I dosent work i just got this ipod plz help

Posted on Apr 28, 2011

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My ipod has the same symbols but when i reset it by pressing the home and sleep buttons it doesnt change but it comes up recovery mode. it then says:
1) locate and install driver software(recommended)
2) ask me again later
3) dont show this message again for the device

..so i click 1 then click continue, then it tells me to insert a disc, which i dont have? so i click i dont have the disk, show me other options. then it comes up:
1)check for a solution
2)browse my computer for driver software(advanced)

..but for me neither work.
someone please help?

Posted on Jul 01, 2010

  • peytong99 Oct 27, 2010

    im really getting sick of this!!!!.ive tried everything possibly that cloud work. could u pleeeeeeeeeeeeeeeeease figure out another way to fix it cause the thing is my prized possesion. please post more.

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It still didn't work, i'm using a different computer than the one i had used to start my itouch with.

Posted on Feb 09, 2010

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The three icons are appearing on my ipod touch gen 5 and I don't have a computer so what can I do I can't do anything and I've tried the 2 vital buttons thing and it didn't work help!!!!

Posted on Nov 28, 2014

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My ipod does not pop on on my itunes..i read some solution in a forum tellin me to hold down the two vital buttons which i did,and since the my ipod is displaying usb and ittunes logo..i can't access it..hellllpppp..lawz4lifecode@yahoo.co.uk

Posted on Aug 20, 2010

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I did all of this and after i unplug it it is still showing the usb with an arrow pointing to the itunes logo. What else should I do Please help!!!!

Posted on Aug 17, 2010

  • Becca66 Jan 08, 2011

    your screwed

    - your welcome :D

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frist of all check if there is a new update for itunes and if there is download it and install it that might solve ur problem but if it doesnt let me know.

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