Question about Toshiba 55H70 55" Rear Projection Television

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Problem with repair man

I called a Toshiba certified repair man over 2 months ago, when he came he took the board from the TV to fix the convergence, he came back 3 weeks later and it got worse. The convergence was worse and the picture kept spinning. So the next day he took the whole TV and now has had it for 5 weeks. He told me it would be made a priority fix, but every week he has excuses for not fixing it. Two weeks ago he told me he fixed it, and then this Tusday he said he was doing one more thing, and after that I left a message everyday for him and no one picks up or returns my calls. I went to his shop Friday afternoon, though their timing is 9-5, no one is there, I had went there on Wednesday also and the guy there told me he would tell the boss to call me, but that never happened. This business is also not a member of BBB, what steps can I take? Thank you.

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  • Amar Shah Sep 09, 2006

    My original estimate for the repair was 350-475, after he took it, he promised it would not be more then 500. i told him to fax the estimate over about 5-6 times, he said he would , but still has not. Is that a reasonable price. I am from NJ, incase that helps anyone if they know the laws.

  • Amar Shah Dec 09, 2006

    We had written to Toshiba's main offices and they called back. The shop dropped the TV off and kept a part, Toshiba paid to have it sent out to be repaired and told us we would still owe the shop whatever we owe them from before. They came back and put the part in, it still does not work, 3 weeks later we are waiting for Toshiba's response to this. It went from a simple convergence problem in June to a television not working at all. This is getting to the point of legal action.

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Call toshiba and ask them if they can recommend another toshiba authorized servicer have them put your tv back together and tell them its an excessive time to wait it ten words or less they dont know what they are doing 90 percent of the toshs fixed should be completed in two hours or less

Posted on Dec 09, 2006

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The picture started getting a triple image (everything was outlined in blue and yellow). We had a board replaced by a tv repair service, over $300 and the tv was ok for about 80 hours. (warranty on new...


Ur tv convergence board that was replaced for ur tv.The 2 STK convergence ICS was old it is not new it is those 2 STK convergence ICS on the tv convegence board is dead again and some of the resistors on the board maybe shorted and dies also must replaced too.The tv convegence board was put on ur tv those parts on the convergence board are old components parts,ur must repair tv convergence board again to fixed this problems called convergence pictures problems.

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Heckler, your tv has blown parts in the convergence circuit so you need to stop pulling plugs or you will do more damage to the set. The convergence IC`s will need to be replaced and probably 1 or 2 support resistors, Then the set will have to be re-converged, the shop you talked to is correct that it`s a common problem, mine failed 8 months ago in my 53" Hitachi. $400 to do that repair is pretty pricey BUT it really depends on where you live, Major sized city`s charge big rent, taxes are higher etc. etc. so tv shops overhead is higher, I would get out the phone book and start calling all the shops in your area for price quotes. Any questions??? email me back, hope this helped, Happy Holidays BMW Rider

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You usually have to replace the two ICs at the same time along with resistors to get the longest life from the Convergence amps. You can get the repair kit for your model at the following link which contains both ICs and all 6 resistors plus instructions with pictures that explain how to do the repair yourself. Heres a link to the correct kit for your model Toshiba.
http://servicemanuals.vstore.ca/product_info.php/pName/toshiba-50h71--50h81-convergence-repair-kit/cName/convergence-repair-kits

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Something is not right here. Is there any possibility that you can get the circuit designation (Rxxx) of the resistors that were "incorrect"? I am not aware of anything like this that can cause the "memory to be erased". The only memory in that area would be the factory convergence settings which can be modified from the service menu. Please try to supply the resistor IDs and I'll check on this.

Thanks,
Dan

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where are you getting your parts from? sounds like someone may be selling you used parts to get more business.

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First thing Do not beleive peeps about a bad card. Modules are not used in TV sets any more unles your talking about a complete board change out for a Zenith TV set. Toshiba sets do not have a card or board changeout!.. These peeps are crooks! A Toshiba set is repaired to componet level. It sounds like you may have a convergence problem or a problem inj the power supply involving the filter or couping capacitors. Seek out a pro whos an authorized servicer for Toshiba.

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It wouldn't be the entire convergence board, you more than likely have a bad convergence STK-IC. Replacing the IC will take a good bit of knowledge and training as far as electronic repair is concerned, plus a complete convergence set up. In other words, unless your certified, you need to contact a tech. The convergence set up alone has driven men to drink.....

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