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Re: problem: reads capitols and not lower case on disk
You might want to take it to an authorized husqvarna viking dealer for service. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
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Hi Maria, I'll try to explain this to you hopefully as simple as possible you being new to the computer an all. With your Customizing Plus Software you should have the Disk Manager program that came with it,correct? Because you need this program so you can bring your designs into it so that it can make a floppy disk or disks depending on how many designs you have on your CD. What this program does is makes a disk for your Designer 1 in the format (design language) of shv. that your machine can read to do the embroidery. It won't read regular design formats such as hus.,vip.,pes ext. Did you check out the tutorial that came with your software when you installed it? If not go to your start menu click on it go to All programs, a menu of all your programs should pop-up. Go to Embroidery System-Tutorials-Disk Manager click on that a tutorial video will start there are 2 choices writing to a disk & printing or reading a disk & saving. Click on writing to a disk & printing 1st when that starts click on the choices they give you highlighted with a red square to take you to the different steps that it will show you how to do that, or click on the arrow on the right of that and it will take you though the steps.Now this video is showing you to take your designs from the files that are located in your customizing system's sample stitch file folder that are located there, but since you are taking these files off of your CD you would go to your CD drive where they are located and select them from there. They are also showing you how to use the camera view button so you can see what you are selecting rather than the open button where you would just see the file names. Once you click on a design it shows up in a box in your disk manager. I myself like the camera view so I can see what I'm choosing.They are also showing how to add just 6 designs at a time because there are actually 4 menus you can add to in case you want to separate them into different sections. If not you can just keep adding your designs in the first menu until you can't add any more and then it will tell you disk full. Then it will show you how to get these designs onto your floppy disk by clicking on the button at the top that says write to disk and a menu will pop-up saying all designs will be deleted from disk! That just means any designs that maybe you have added to your disk for the machine format will be deleted not regular design formats (hus., pes.,ext.) Once you click on that it will show a bar at the bottom of the screen showing that it is writing to the disk once it hits 100% the bar will disappear and you disk is ready to put into your machine and you will be able to read your disk and sew your designs. I know this sounds like a lot of info to take in and there are different ways to get your designs into your disk manager program faster but since you are new it would be too over whelming. But the disk manager is where you need to load your designs in order to be able to turn them into your sewing machines format ,and to a disk to sew them. If you've gone thru this process and still have problems or questions please contact me at my email email@example.com. Don't waste your money on buying already formated disks since you pretty much have all you need to do so. I hope this helped. Give me a shout back and let me know how it goes.I've been a Designer 1 owner now for about 16 years as well as the Professional Software. Just Love it! Kathy
The Designer 1 will not read a .hus file directly from a floppy disk. The file should be written to the floppy disk through "disk manager". This will convert many different stitch file formats, including .hus and .vip, to the .shv format required by the Designer 1. If you happen to look at the files on the floppy after disk manager creates it, you will see one or two other files. Those are the magical ones that make the machine read the .shv's. Disk manager will allow you to select multiple designs to write to the disk by selecting the blue camera icon and then clicking on the designs you want from the proper directory. Then, write to the disk.
Use 3D Disk Manager to write to the floppy disk that goes into your Designer 1. It will automatically convert the files to .shv for you. Disk Manager is part of the Accessories menu (top right-hand of your menu bar when you have program open). Firstly, read the disk (downwards pointing blue arrow on menu bar), then use either the file icon or the camera icon to put the designs you want on the Disk Manager screen. Then use the Write Disk icon (upwards pointing blue arrow on the menu bar). Write back if you need more information - this can get quite long-winded!
You need to use either Organizer or Disk Manager to put designs on the floppy disk. Both of these are Husqvarna programs, not part of your computers operating system. If you copy shv file directly, the machine does not have all of the information that it needs to read the files. If the folder containing your original shv files that you purchased contains additional files, you just need to copy EVERY file within that folder to the floppy disk and it might work. Don't attempt to move individual files to the floppy. You will need them all.
Look at the floppy disk using Windows Explorer. You should see something to the effect of menu1, menu2, menu3 menu4 and one or two files with a file extension of something like .mhv or .phv . Inside the menu folders, you will find the .shv files.
Just writing the .vip or .hus to the floppy will not work.
Keep me posted and I'll try to come up with something more.
Put the floppy disk in your computer and look at the files that are on the disk using windows explorer. If the names have common file extensions such as .hus, .vip, .vp3, .pes or the like, the files are in the wrong format for the machine to read. For the Designer 1, you must have them in .shv format. The floppy should contain 4 menu files and a couple of extras that you won't know about but they are still important for the machine to read the disk.
If the machine is reading the file to not be found it is probably that the designs are on the floppy but the person sending did not read them to the floppy right. they should have been read thru the softwear.