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If the rechargeable battery is more than 3 - 4 years old then the battery could be worn out.Rechargeable batteries have a finite number of charge and discharge cycles andwill lose their charge capacity over time, i.e. won't charge to 100% andgradually the charge reduces until the battery won't charge up at all. OR Thebattery shows a 100% charge but when the adapter is disconnected the batterydrops off to zero capacity in a very short time. If the battery drops to anunacceptable charge level then the battery needs to be replaced.
Hello nehajo88, Thank you for contacting us. I work in the FINIS Technical Support department and would strongly recommend that you go to our support page and create a ticket so we can process you for a replacement as it seems to be a defective unit. So please visit our support page (http://www.finisinc.com/support/) and create a ticket and I will be happy to further process your case there. Thanks!
I had this problem. I had to really try several different things to get the software to recognize the mp3 player. RCA does have download software that will format your MP3 player and put the firmware on the player. It would be better to get the firmware on without formatting if you have files already on it. Just be sure that you get the screen that shows it is connected to USB.
No Music Files Problem solved
Plug the MP3 player to PC In Windows XP open Windows Explorer and navigate to one of the music files Try to play the file in Windows
If it fails, unplug player and once the player switches off carry out a reset
Reconnect player to PC and repeat the process described above You may need to repeat this several times until the music file plays in Windows.
After this format the player using Windows XP Select the removable hard drive, right click and select format Choose Fat32, enter a volume label (for example GMP33005) and select quick format
If formatting fails try several times
Once format is succesfull reload your music files using the software that came with the player Be careful not to exceed 2.5 or 2.6 GB (leave some free space as this might be needed for the player to work)
The player should now play the music files correctly