Question about SanDisk Sansa m230 MP3 Player

1 Answer

My player is freezing!

Yesterday, I finished transfering music to the player and disconnected it from the USB port. The, I turned it on and that´s all I can do. As soon as I turn it on, it starts played the radio station that was tuned the last time it was working properly and I cannnot turn it off or select music or tune to another radio station. It works like if all the keys were locked! What can I do?

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  • satou_kun10 Jul 05, 2008

    I took my player out properly, and it said "Finalizing update".
    Usually when it says that it is done within a minute.
    But this time I waited 5+ minutes for it to happen.
    So I just got fed up with waiting & took the battery out.

    Now it never goes past the Introduction screen & freezes there...
    My PC won't recognize it either. When I plug it in it stays at "initializing".

    That user who answered your question answers all of these types of questions the same damn way. And I followed his advice to no avail.

    The recovery tool I downloaded didn't work with my m230 player.
    The 15 second restart trick didn't work, nor did the "hold volume +" trick.
    Damn....What am I going to do now? Now is when I needed my mp3 more than ever!!!


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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 27, 2008

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