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Hi...need help I have a Whirlpool Duet (i HATE it) nothing but problems .... I am getting an f-23 or f-22 ?? we have taken off the panel and cleaned out the trap that you unscrew from the round Q is do we access the "Impeller" ?? I can feel it with me fingers and it is moving.... nothing seems to be lodged ? but when I run a "drain & spin" the error still comes up?? I was able to blow on the drain line and it is clear...leaving the pump. I wish you can help me ... I have 3 kids and the clothes are piling up and I just can't even imagine calling a repair I just don't have the money . * the machine is a little over 2 yrs (just out of warranty) Thanks so much for any info :) Fondly ~ Teri

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  • jmpnjackass Oct 30, 2008

    Thank You ! Thank You! Thank You !

    I'll try these things and let you know what happens :)


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In order to access the impeller, you need to remove the pump and separate the motor from the pump housing. There are several screws that hold the two halves together. Now...with that in mind, it does not take much to damage these small drain pumps (I know its a crappy design). If there was something caught in the drain pump for any significant period of time, chances are the motor may be damaged. I have also seen where the impeller was still intact, but was stripped and free spins on the motor shaft. The result: the pump "appears" to be running, but isn't pumping anything. You cannot purcahse any of these parts separately (that I know of) as the pump is sold as an entire assembly. Another possibility before we jump right on the bad pump bandwagon, is to check the drain line just PRIOR to the pump inlet. This is the line that runs from the bottom of the wash tub to the pump. There is a plastic ball valve inserted in the line on some models that prevents objects from getting pulled into, and possibly damaging, the drain pump. I have found on occasion, however, where a small sock or wash cloth gets lodged in this area and will cause a no drain problem. The pump is normally full of water at all times. If something plugs the inlet, this will also give errors on the front panel display.

Here's an easy thing to try in determing a clog in the drain line I mentioned. Remove the drain line from the standpipe at the wall and take a wet/dry shop vac and pull a suction on the line. If there is a clog anywhere between the drain line, pump and wash tub, the vacuum will strain. You will also notice the drain line(s) collapse at the poinit where the clog is.

If you have already tried all of this, the only remaining option is to replace the drain pump. You can purchase a new one at Just type in your model number and look under the "Pump and Motor" parts heading for (I believe) item number 10. The reason I mention ordering on line is because this isn't normally a standard part an appliance repair store would carry in their inventory. They would need to order it anyway. If you determine you have a bad pump and wish to replace it on your own, the following link gives you the steps neccessary:

I do hope this information helps you in some way. If you have questions, or need further assistance, please let me know.

Posted on Oct 29, 2008

  • Jeff Rockwell
    Jeff Rockwell Oct 30, 2008

    I just noticed I posted the wrong link for replacing the drain pump. The link above explains how to CHECK the pump for clogs. Although, the steps are not too much different, I want to make sure you have the correct information (if needed);

    Hope this helps.


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