Question about HP LaserJet P2015dn Printer

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Cannot connect to the device

My printer has a light on "paperjam" , but there is no jammed paper anywhere. I tried to turn it off and on and also restart my computer. Re-install and update the driver. Still the same and says "cannot connect to the device", but all powercords and cable ports are intact correctly. I do not know what to do next.

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  • Anonymous Oct 30, 2008

    Paper jam is on but no paper is jammed

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Hi,,

try to locate the fuser assembly at the back of your printer sometimes a piece of paper can also cause a paper jam.when you saw it just pull it slowly and also try to check the sensor if its good position...

hope this would help you..

Posted on Oct 30, 2008

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Every page i try to print is says i have a paperjam clear the jam and press enter so i clear the jam and press enter nad it prints and then says exactley the same with every page i try to print and there...


First, lift the top of the printer up past the sensor. This usually resets it or try turning it off, waiting a minute or two and then turning it back on. If this doesn't clear it and it the paper doesn't move through the printer straight, there is a small torn bit of paper somewhere that must be removed. Good Luck!

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I have a paperjam on my colour laser printer CLX 3170 and I dont know how to get to the paperjam inside the machine


Step 1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
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Turn off the printer.
Step 3
Remove any paper trays. Inspect them for wrinkled or damaged paper.
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Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
Step 5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
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If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
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If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though.
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Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
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If the printer paper jam message still appears, then there is still some paper in the printer. Inspect the paper path once again.

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One problem i found with those printers is that over time the casting around the paper tray is wearing off and printers starts to show paperjams when there is no paperjam.
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If it is still showing paper jam, pull the tray out again and look to make sure you didn't miss any paper, then check the other areas of the printer (starting with the exit area) for paper.

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This problem fault manual presenting the track. Follows to consider several reasons. Check the condition rubber roller seizure of the paper. Check and clean lower brake platform. Check and value the possible ragged sheet of paper. Check presence a stranger subject in giving device. Try to give the paper along on format by narrow side. Thank you, good luck!

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