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You will have to get access to the shredding mechanism. If your shredder has a removable bin, remove it and turn the shredder upside down. With power disconnected, remove all bits and pieces of paper you can find. I have used tweezers, a utility knife and other tools to complete this tedious process, especially where coated stock or plastic has been shredded. When finished, and exhausted, turn the shredder upright and insert the bin to close the interlock. Connect power and check operation.
If your Ativa shredder has a bin, you can gain access to the shredding mechanism by removing the bin and turning the shredder upside down. With power disconnected, be prepared to spend considerable time picking out bits and pieces of material. Tweezers and a utility knife are useful tools. Eventually your shredder will be back in working order.
Check the Power
Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active.
Rest the Shredder
Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate.
Clear Paper Jam
Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear.
Auto Mode Not Working
Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.
Disconnect the shredder
Turn the top unit over to reveal the 'teeth'
With a pair of needle-pointed pliers or cosmetic tweezers gently pick out the pieces of paper that you can see. You'll probably notice that there was some self-adhesive label material included (that seems to cause jamming more than staples!
Hope this helps.
Always put stickers in the shredder between two layers of 3-4 plain paper sheets. That's for future. Now I would suggest getting some "Label Off", "Label Killer" or similar spray product, that will dissolve the glue, spraying the cutters and stuck labels with it several times, trying to remove them with tweezers or thin long-nose pliers. Be gentle, try not to blunt the cutters' edges. When you get rid of the labels, spray more of the stuff on the cutters and clean them with a brush, to remove glue residue between them. Do it several times, rotating the cutters to remove the glue all around. Then lubricate the cutters as per manufacturer's recommendations.
Teeth underneath lid are jammed; sometimes (especially after a long session) although the papers go through, debris builds up and can get caught in the teeth; to clear unplug and with tweezers or a tina flathead screwdriver, pull out shreds of paper still caught
Motor is overheated; once cool, try it again (move switch to reverse to see if motor is still working). If motor is working, see Step 1 for a jam; some jams can be cleared by running it in reverse. Royal doesn't recommend "long" shredding sessions. My unit recommends sessions of 20 pages or less. If you try to overwork the shredder, it will overheat and in some cases, fry the motor.
I hope this helps answer your problem. Best of luck! Greg
The optical switch may be clogged. UNPLUG the machine and remove all shreddings from under the cutters. Look down from the top and in the middle to be sure that there is nothing blocking the "electric eye" located there. Shredding labels or self stick envelopes can leave pieces stuck to the eye.
If this model has electronic eyes (optics) to control the auto-start/stop function and you oil the cutters, chances are the optics are contaminated with shredder oil. Take a cotton swab with a little alchohol and clean and dry the optics.
If you removed the top cover, it is a possibility that you disconnected the wires from the PC Board.