Question about HP Photosmart D5160 InkJet Printer

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Print stops printing "blue" after first 1/3 of image is printed.

Rest of image prints orange. All of the blue is gone after the first 1/3 of the printing job. I have cleaned the heads and ran a test page from the utilities section and it prints fine. Once I try to print an image from my Photo app it only prints the true color for the first 1/3 of the page and then everything is orange after that. Both ink cartridges are full. How can it print great from the utilities section and then from my photo application not? I haven't done anything different to my settings since the last time I used it for printing photos. I would try to reload the software for the printer but I can't find my Installation CD. Thanks in advance! Stan.

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A good self test page indicates that the printer and print cartridges are functioning properly. Something else is causing the print quality problem
Here is a document on this problem:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=1155996&docname=c00211601

Here are the drivers and software: (select your OS)
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&docname=c00211601&product=1155996&

copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


Posted on Nov 30, 2008

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