Question about Lexmark X6170 All-In-One InkJet Printer

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Can not connect the fax

I have tried to connect my fax for the first time but not been able to

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Posted on Oct 31, 2008

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Lexmark Productivity Suite --the faxes don't go through -- error message


Are you able to send faxes when using the printer operator panel - not through Lexmark Productivity Suite application on your computer? Are you able to receive faxes without any problems? Make sure the fax line where the printer is connected is working properly. It could be a signal quality in the connection.
You can also try to decrease the transmission speed when sending faxes. On your printer operator panel:
  1. Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
  2. Press Select.
  3. Press Options ten times until MAX SEND SPEED appears on the LCD display.
  4. Change it to 9600 BPS using the - (left arrow) button.
  5. Press Select.
Try to send your fax again.
Source: Problems Sending a Fax to Specific Fax Machines

Jun 23, 2011 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

1 Answer

Printer will not fax I have dsl modem for computer


Hi

If you have ADSL modem for the internet, and same line you connected with Fax then you will need to ADSL splitter to split your adsl line, get the ADSL splitter in market. in splitter you get one male pine or two female pine, male pin you connect the main switch where the connect is come, one female is ADSL there your connect your modem, and other female pin you connect you fax and try. your fax and internet will work both at a time.

Jun 23, 2011 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

1 Answer

I have a fax number but dont know how to connect


Do you have separate phone lines for fax and phone?
If so, connect it to the fax socket (like the telephone socket) on the wall.
Use the menu button to setup the date, time, your fax number etc.Faxes can be sent even if you don't do this, but the details printed on the receivers copy will show wrong date, wrong time and wrong fax number

If you have only one line for phone and fax, you may have to select the one of the options preferably phone/fax, connect it to the wall socket as you would connect a telephone
  • Phone only
  • fax only
  • fax/phone
Read your manual for for other fax report and so on.
luciana44

Dec 29, 2009 | HP Officejet 4315v All-In-One InkJet...

1 Answer

I've been trying to send fax for a couple days now. The fax is connecting, then it never connects and a sheet prints show Error 388. I've tried plugging fax into new jack and all, but it still doesn't...


This error shows that there is too much noise / interference on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Check that the phone cord is plugged in correctly on the printer and in to the telephone Jack. Also check that the phone cord is not damaged in any way. If you have other devices sharing the phone line on the premises or sharing the phone socket than disconnect them to see if this allows the fax to be sent successfully. This could also be a general problem with the phone / fax line outside of your premises and could even be at the receiving end. Try faxing a message to someone else. Then retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Oct 09, 2009 | HP Officejet 6500 Wireless All-in-One...

2 Answers

My brother printer/fax wont fax. recives a busy/no response message every time i try to fax./


This is no joke but "Very" often the number you are trying to fax to is indeed tied up for hours. Try one of the Brother free fax test numbers under"Support" on their site.

Aug 29, 2009 | Brother MFC 6490CW InkJet Printer

1 Answer

Problem faxing-error message


Error 388:
Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Error 403:
Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.

May 29, 2009 | HP Printers & Copiers

1 Answer

Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

May 21, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

How do I use the fax


You need to have a telephone line connected to the printer in order to be able to send/receive faxes.

Apr 02, 2009 | Lexmark JetPrinter X1185 All-In-One InkJet

1 Answer

Fax network not working


Is your phone line plugged into the proper receptical on the fax? It should be plugged into the LINE slot, not the PHONE slot. The PHONE SLOT IS TO CONNECT A TELEPHONE TO THE FAX. IT IS NOT FOR THE INCOMING PHONE LINE. If your phone connection is correct, try calling your fax machine from a cell phone while you are at the fax machine. Listen on the cell to see if the fax machine picks up the line. If it does not, go into your fax machine's settings, either INITIAL SETUP FAX SETUP, or PHONE SETTINGS. You may have to try several settings to find one that works, depending on your fax machine. Try going to RECEIVE SETUP on your fax machines setup menu. Scroll through the settings, writing each down on paper. Try RING DELAY, RING TIME, NUMBER OF RINGS TO ANSWER , or any other settings relating to how your fax answers the phone line. Try changing each setting, one at a time, and try calling your fax to see if it answers. There may also be settings on your fax to set it up if an answering machine or telephone is on the same line.

Jul 17, 2008 | Canon PIXMA MP830 All-In-One InkJet...

3 Answers

When faxing, what is Error 387? Can fax other places, why not this place?


Specifically, error code 387 on that machine is : Try to send the fax at a different time when telephone line conditions have improved. There is nothing wrong with your machine that I can tell from your description. It sounds like it is trying to handshake, fax term for connect, but does not complete. I had the same thing happen to me yesterday with some very important papers. I even called the person at the other end and they said they had been receiving faxes ok. Took me 4 tries but finally went through. It's just the phone lines. Keep trying. It can take several tries. If this helped please rate a big 4 fix ya. If you can't get through no matter how many times you try just post a comment and I'll be happy to come back and help you out.

Mar 25, 2008 | HP OfficeJet K80 All-In-One InkJet Printer

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