Question about RIM BlackBerry Pearl 8100

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Trackball doesn't move down

Is there any way to troubleshoot this BESIDES replacing the ball or taking the whole machine apart to dust it off?  i'm not that good with this kind of stuff.....and more importantly my contract with tmobile is up and i refuse to be shoehorned into another lengthy commitment with them by exchanging my phone!!!!
please help. thank you. ktreide@me.com

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  • 152 Answers

Good evening!
If the trackball is not scrolling or even moving in the proper direction this can mean a couple of different things. It is possible that it is just dirty. Yet it is very common that the trackballs can get roughed up over time and a replacement may be necessary. Trackballs are easy to fix and you wont even need to go to your cell phone provider for a replacement (they will probably over charge you, or as you said, ****** you into a new contract).
A few ways to clean the trackball can be:
1. Use something to hold the trackball in place while the other hand uses some sort of rubbing alcohol to wipe the trackball.
2. This is a little more technical but it is VERY easy. Removing the trackball is extremely easy. You can use a simple screw driver to flip off the silver ring around the trackball and simply turn the phone over and tap it a few times to have the ball out. When the ball is out, using rubbing alcohol to simply clean around it. Just be careful... the trackball mechinism is VERY fragile. To replace it, the ball can only go in 2 ways and determining this is very easy, if it goes back in, it goes in, if not, move it. Putting the ball back in requires barely any force. Then the silver ring only goes in 1 way. The three hooks slide right in.
3. Replacing the trackball is the last idea. I have replaced my trackball on my Blackberry once already. You can find replacement trackballs for a cheap price on amazon, ranging from $2-10. You can also find them on ebay or simply googling Blackberry Trackball Replacement. The same way to replace the ball is as I said to remove it.
There are many videos or instructions on the web for replacing or taking out the trackball.
Glad to help you out with your Blackberry device! Good luck!

Posted on Apr 06, 2009

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My trackball doesn't move down on my8310 blackberry


Chances are it's just clogged with dirt

Ok. Follow this carefully cause more people break and destroy their trackballs by not following directions step by step

Carefully pry the grommet (ring around the trackball) off and set it aside. If you look at it. There is supposed to be only 3 pins. NOT 4 so if you have 3 your fine.

Carefully tip the phone over and tap it if you have to, to get the track ball to fall into your hand.
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Then run it all over the ball as you move the ball in all directions and free up what ever is in there, ie; dirt, dust, stuff from your hands...

Once the track ball can move in the down position or in a complete circle without any problems. Let it dry for like 5min.

Drop it back in carefully. Direction of the trackball doesn't matter. Then carefully put the grommet back in the exact way it came out.

Then it should work just fine.

I've used alcohol to clean mine many many times and never had a problem. Alcohol is different that water, it evaporates and doesn't leave a film or damage.

I hope that helps.

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Good evening!
My Blackberry does the exact same thing. The trackball will scroll around, and it will select what I wish for it to select but it won't actually "click" or move into the phone.
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