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Assuming it is an XP workstation, ask the person to go to start button, ask to select run, in the small window he should click browse and go to the location of the software, select the setup file and hit enter.
The installation screen should appear after a short while.
Don't hesitate to contact me again if this does not solve your problem, giving me more information about the installation steps you are taking and at with step you are getting the error.