I am having difficulty connecting to internet - dsl with verizon. I have worked through all issues with them and I believe it is the above modem. Can I buy my own at someplace local or do i need to go through verizon?
You have options definitely. You can get it through verizon, they'll ship it to you free of charge. You can also buy it at any local store near you. If you're going with the second option, just make sure you're getting either an Actiontec or Westell brand, because those are the only modem that Verizon supports, even if you buy it outside. Since you're going to upgrade your modem, I suggest getting a Westell 7500 or an Actiontec GT704, both are wireless capable already. If you use XBOX 360, I suggest getting Westell 327 or Actiontec GT701 or GT704.
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Your problem definitely sounds like an intermittent connection problem. It can either be one of two things. #1. You have a defective modem, or #2 It's a network problem. I will definitely go with #2. Here's the thing. The problem you have is very very very common not only to Verizon DSL customers, but also to other Internet Service Providers as well. The best way to fix the problem is to understand what's causing the problem. There are two types of intermittent connection problems. The first is Intermittent Sync. You'll know if you have this problem because the DSL light will be blinking everytime you get kicked out. That means there's no internet connection, The modem cannot detect and establish a connection with the Central Office. The second is Intermittent route (which I know is you're problem), The DSL light is steady, but the Internet light almost always turns OFF or turns RED. The only way to fix this problem is to coordinate with Verizon. The reason is because the problem is outside your house. The long cable lines, the drop wire, the cables that passes through from the Central Office to your House can all be damaged, If that's the case, then a technician is required to go out and fix the problem. Don't worry about calling Verizon, this is a network problem and you won't be charge for anything. I know losing internet connection is very frustrating. Give your ISP a chance, they will definitely fix the problem if you give them the opportunity to do so.
The 2100 modem is a bridge modem only, it doesn't do either NAT or PPPoE. Don't worry what that means, just that it's good news. It is already a dumb plain pass-through, so you won't have to dumb it down so that it won't conflict with the router's functions. I am also going to make a wild guess here that you are in a part of the Verizon network that was GTE before it was bought by Verizon, and are not using PPPoE, but rather DHCP. If you were in an area that was BellAtlantic before Verizon that means you are on PPPoE and you have had your Verizon DSL for 3 or 4 years or longer (about then they started using the 2200 modem for PPPoE customers).
Configure your Windows XP PPPoE client as follows:
1) Go to Start >Control Panel >Network and Internet Connections.
2) Select Network Connections under the Pick a Control Panel icon.
3) Click Create a new connection under Network tasks.
4) Enter your area code in the location information (if asked), and click OK twice.
5) Click Next when the "Welcome to the new connection wizard" window displays.
6) Select Connect to the Internet and click Next.
7) Select Set up my connection manually and click Next.
8) Select Connect using a broadband connection that requires a user name and password and click Next.
9) Type "DSL Modem? ( you can use your ISP Name here) for the ISP name, and click Next.
10) Enter your BellSouth username followed by "@ISP NAME (if required by your ISP)" and password. Confirm your password, and click Next.
11) Click Add shortcut to this connection to my desktop and the DSL Modem icon will be added to your desktop. Click Finish.
12) Click the DSL Modem icon to begin surfing.
Best of luck
i worked for verizon for two years and I encounter this problem many times,to tell you honestly,its not with you internet connection since if you'll notice,while you are connected to the internet and you make a call or call someone,its interrupted... Obviously,its the phone itslelf,the signal comng from the phone is different from the signal of the internet...thats the reason why you need a modem to convert the signal coming from the phone line to make it work for internet,,,what I suggest is you change the DSL plan from the Dry Loop to the regular dsl with the phone...
That means that the phone is interfeering with the broadband. Often you fix this kind of problems by replacing the broadband filter. If it does not work after replacement it means there is a problem either with phone line or with broaband provider. In this case contact first ISP (broaband provider), then your phone company to locate the problem. Most likely it is the filter.
Rob just studied ur problem.Iam a tech which handles this kind of issue.
I talk to verizon,at&t,bellsouth,qwest daily for such issues.
Well i can suggest u onething u can get the efficient speedstream 4100 series modem which comes with a 1 yr warranty.
And also checkout with verizon clearly abt ur distance from the central office.Bcos might be ur dsl circuit may be not technically feasible
For further clarifications plz get back to me.