Question about HP Officejet 5610 All-In-One InkJet Printer

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Printer has no power

Hi. My printer has no power. My phone goes through the fax and now the phone don't work. I had to disconnect the phone for it to work. I bought the printer in April but can't find my till slip and the company I bought it from can't sent it in to be repaired under the warranty without it. I do have the box with the sticker with the date of arrival at the company on it. Can somebody please help me.

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  • ttoonen Nov 04, 2008

    It is a HP Officejet 5610 and the serial nr is CN7BHF31YJ and I bought it in April from game in the Vaal Mall in vanderbijlpark.



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Can you tell me which Brand it is and do let me know the Model#, Product# and Serial#.
so that i can suggest if you can get ti replace without the recipt.

Posted on Nov 01, 2008

  • Inderpal Singh
    Inderpal Singh Nov 05, 2008

    As you Provided the Product Information.
    Model# HP Officejet 5610
    serial# CN7BHF31YJ
    According to this information Your Printer is Inwarranty.
    So i Would sugest you to call HP Technical Assistance On 1-800-474-6836 and Provide them Model and Serial Number to them and just let them know that you want to get it replaced or Serviced.



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Fax only sounds as if its online and wont send out my fax

Try this approach.
  1. Re-brick your printer by pulling out the power supply - the black box where the power cord is plugged into.
  2. Disconnect the power cord from the power outlet.
  3. Plug the power cord to a different known working power outlet. Bypass any power surge devices or power strips - these tend to draw away power from the printer.
  4. Re-plug the power supply into the printer.
  5. Ensure that the fax telephone cable is properly plugged in and secured into the printer and into the phone jack in the wall.
  6. Try to send a fax again to verify that the problem is fixed.

Jan 13, 2012 | Lexmark Interpret S405 Wireless All-in-One...

2 Answers

Cannot send or receive faxes, what can we do?

Clear NV RAM.....
Unplug the Power Supply from the Printer....
Press and Hold the #5 button on the Printer and plug in the Power Supply.......
Don Release the #5 button till the Printer turns on completely....
After releasing the #5 button........
Press the Menu button once Keep on Pressing the Right Navigation Key till u find an option saying Maintanence goto maintanenece and go to manufacturing and click on clear NV RAM.....
Now as soon as the Printer is Restarted.......
U will be able to send and recieve faxes.....

Good Luck!!!!

Sep 25, 2011 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

What setting to receive fax

You don't have to manually set the printer to receive faxes. Your printer will automatically receive a fax when it recognizes a fax tone/signal/transmission. Just as long as the fax settings are correctly configured and the printer is connected to a working phone/fax line.

Apr 12, 2011 | Lexmark X6575 All-In-One InkJet Printer

1 Answer

I keep getting a 'Phone off the hook' message. Phone is not off the hook


Disconnect the power cord from back of the printer ( while printer is power on )
While holding the # and 6 key connect the cord back
( This step will erase all the fax logs and settings you have set on the printer )

Press the Setup button and Scroll to FAX SETTINGS ( or ADVANCED FAX SETTINGS )
Check for ECM ( Error correction mode ) - Press OK
Turn it OFF

Finally if the issue is still not resolved,
Disconnect the Phone cord from Printer port and re-connect
Check for any other loose connections ( of phone socket ) within the house. ( disconnect and reconnect )

The Error message should go off

Oct 12, 2010 | HP OfficeJet 4315 All-In-One InkJet...

1 Answer

Line in use

Hi there, the fax machine on your all-in-one printer is really handy when it works properly. Getting your fax capability back requires a troubleshootingmag-glass_10x10.gif process that moves through the possible causes of a problem and arrives at a solution. Follow these steps to troubleshoot the fax machine on an all-in-one printer.

  • Plug the power cords in, push the power buttons on and get everything up and running. Sounds simple, but lack of power is the culprit quite often.
  • Step 2.Check for a phone connection in the correct input jack. Some printers with fax capability have more than one phone jack so you can hook up an answering machine or another phone "downstream" from the printer. Consult your instruction manual to determine the right connection for your printer.
  • Step 3.Swap out the all-in-one printer for a working phone to find out if the problem is in the phone line coming from the wall. Once you hook up the phone, you should get a dial tone if the line is working. Remember to reconnect the all-in-one printer after you're done.
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    1 Answer

    Fax will not work at all. I have reloaded the software, unplugged and replugged everything, talked with HP(they want a fee to talk) When you turn it on, it is a "fax failure" message. Will not send or...

    Try to Run Fax Test
    Press the Setup button on front panel
    Scroll to Tools - Press OK
    Choose Run Fax Test - Press OK
    It should print the Fax Test Report.. it will list you the possible cause why you are getting Fax Failure..

    If it says Hardware Test a Reset on the Printer ( Hard Reset )

    this will printer reset the settings to Factory default like your rings to answer will change to default, Speed Dial list will be wiped off

    Steps to do :
    Disconnect the Phone cord from EXT 1 of printer

    while the printer is on, Disconnect the power cord from back of printer. While holding the # and 6 Buttons, connect the cord back and release the buttons after 5-6 seconds..

    go thru the alignment process and re-align the printer
    Connect the Phone cord back and try to Run the Fax Test and check if everything passes in the list.

    Jun 25, 2010 | HP OfficeJet 6310 All-in-One Printer...

    1 Answer

    All of sudden the fax component will not send or receive. Checked phone jack with plugging in phone and getting dial tone. Lights up/scans/ tells you to dial number but than nothing

    Is this HP Printer ?

    Disconnect the power cord from back of printer ( while printer is on )
    while holding power button printer - connect the cord.

    Under Setup - Advance Fax Settings - Turn off ECM
    Under Setup - Fax settings - Reduce the Fax Speed to slow

    try to send fax.

    Jun 19, 2010 | Office Equipment & Supplies

    1 Answer

    My HP Photosmart 2610 will send faxes but wont receive them.

    If your issue is somewhat like this:
    When receiving a fax the line disconnects. No faxes or calls can be made until the fax being received is cancelled.
    Then, Try the following procedure:
    1. Ensure that you have a two contact phone cable connected to line 1 socket of the printer and that the other end of the cable is connected to the phone jack in the wall.
    2. Perform a partial reset on the printer. To do this first remove the power supply from the back of the printer. With the power off press and hold the # and 3 keys.
    3. Plug the power back into the printer, keep holding the # and 3 keys till you see “ Partial Reset ” displayed on the printer screen.
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    Apr 14, 2009 | HP Photosmart 2610 All-In-One InkJet...

    1 Answer

    Fax the phone connected to the printer? if so, just disconnect the phone line from printer.

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