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Hp j6400 fax over voip line error code 388

Can't get my machine to send over voip line, recieves without issue but gets an error code when I send..
Thanks

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  • Anonymous Apr 09, 2009

    same problem.

    i have t mobile voip home service.

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The problem is not that vonage is digital and your fax is analog. Your phone is also analog. Vonage simply records your analog signal and send it digitally. If you can send faxes but not recieve it's because your firewall needs the ports opened or the vonage router needs to be on the DMZ port or setting. Your router user manual should tell you how to do this. There are many posts on the vonage forums about this subject as well.

Posted on Nov 21, 2009

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Fax machines are ANALOG devices, VOIP, Vonage etc are DIGITAL devices.. It won't work reliably

Posted on Oct 29, 2008

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Posted on Jan 02, 2017

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1 Answer

Hp laser jet m1536dnf MFP won't send fax comm error 388


You can start by making sure that the photocopy is working, this is to ensure that the scanner is working. Next, try to isolate the issue if this is only happening to only one fax number? If all of these have negative results, I suggest for a hardware reset. Follow the steps for reset found here, How to Reset the HP LaserJet Pro M1536dnf Multifunction Printer. Goodluck :)

Aug 14, 2012 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

We are unable to find the literature that came with this machine. What is Error 388?


Hi There,

HP All in One Error 388 is a FAX transmission error code that means the Fax software has encountered too much noise on the telephone line to talk to its destination. It's not a problem with your printer. The solution is to wait until line traffic noise subsides (try again later).

If you're not trying to send a fax then your software installation may be flawed in some way and uninstaling and reinstalling the printer would likely resolve the issue.

Best Regards.

Aug 26, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Receiving error 388. Can receive faxes but won't connect with other fax machines when trying to send


Hi,

The reason for the error code:
4e5e48b.jpg Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error Code: 386, 387, 388, 389, 390, 391, 392, 393, 394, 395 Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Please Click here and follow the instructions to resolve the issue.

May 21, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Fax won't work with new digital/internet phone system


True. ALL fax machines are analog devices. Internet phone lines are DIGITAL.

There is no way to make it fax reliably.

Dec 29, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

What is error 388


there is not error code for the OfficeJet 4315. however, there are similar code for other Hp printer.
error "388" is lised as unable to detect T30 frames. in other words, the machine fail to establish comparable connection. this can be the machine trying to send out fax in high speed, or the phone line problem.
consult the user manul how to set a lower transmission rate, or try to send the fax at a differnt time of the day . If that still give you problem, please call the phone company and have they look a the phone line.

Nov 10, 2008 | HP OfficeJet 4315 All-In-One InkJet...

1 Answer

Sending faxes


Error 388 is for telephone line conditions being bad, have you called your telephone company and head you telephone line checked...?
If not please have it checked.

For more details on the error message check the link bellow with Error codes any their reasons:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&cc=us&lc=en&dlc=en&product=79477

Good Luck

Oct 11, 2008 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

Communication error


keep the window closed ok? that's more along the lines of the phone issues, than the fax machine itself..there are many ways to outwit the phone tree issues, but each number would need to be encoded directly.

solution?

get a dedicated inexpensive fax machine, or use efax.com

Apr 18, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

1 Answer

Fax Error codes


Hi,

I have mentioned the Description for the error codes.388 and 421 error codes means the same and suggestion to resolve the problem.

282 - Retry the transmission.

388 - Reattempt the fax reception at a different time when telephone line conditions have improved.

421 - Reattempt the fax reception at a different time when telephone line conditions have improved.

233 - A communication failure has occurred between the two machines (OR) The user at the remote machine might have pressed the Stop button. (OR) Sometime Call waiting service might cause this error code.

  • Turn OFF the Error Correction mode(ECM).Steps to do. Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to Error Correction mode(ECM) and highlight -> press ok/Enter->Select turn OFF-> press ok/Enter.At Last Press Cancel to quit the menu.
  • Decrease the Fax speed.Steps to do.Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to" Fax speed"-> press ok/Enter-> Choose "Medium speed or slow speed ->press ok/Enter. At Last Press Cancel to quit the menu.
Thank You

Feb 08, 2008 | HP Officejet 9110 All-In-One InkJet...

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