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The mother board on my computer was changed last week. The attempt to re-install my McAfee Total Protection for Small Business, which I purchased with my computer from Dell in August 08, failed. The key code I entered from the cd packet was designated as already in use. Yes, it is my key code! There has been no response from McAfee customer services to my emails sending details of the invoice for the purchase of the Total Protection from Dell which they requested in order to provide me with a new key code. Meanwhile, I continue to recieve weekly Total Protection Service Summary reports, including one sent on Saturday 25 October 08 - ie. after my attempts to re-install my cd. Does this mean that the McAfee virus protection service is still in operation for my computer? Please advise. Rosemary Gordon

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  • Anonymous Mar 15, 2014

    I hav purchased McAfee total protection and m rquired to install it but don' know how

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Dear rosemarycg ,

There can be several causes to your problem.

1. Captured cookies

Every time you install an application on your computer, it is communicating with a remote center, in your case with McAfee Security Center. In order to be able to do so, it installs a small widget on your computer, to identify your settings and login information by the remote server. It is possible that somebody hacked into your computer while somehow your protection was down, and made a copy of the cookies. As a matter of fact it is possible that the intruder got acces to your registration data with Mc Afee and it is using illegaly your personal keycode.

Suggestion: - write or call McAfee and explain them all the situation and ask for a new keycode.

2. Expired licence

Usually the licence for anti-virus or other software applications, provided together with an electronic equipment, have a promo quality first of all. As a matter of fact, the duration of a licence is for a limited period of time.

Suggestion: - check if there exists any data related to licence expiration date

3. Limited number of install attempts

Some software providers are using the system of limited number of installs, especially if the software is acquired as a promo package with an IT&C equipment.

Suggestion: - check when you install the software if in the agreement is specified something about limited number of install attempts

I hope some of the info I provided may be useful to you. If you have any questions, please dont hesitate to contact me.

Posted on Oct 29, 2008

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