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I have a freecom external hard drive which has been working fine until last night when it has started clicking and not being recognised at all by my laptop. I have all my pictures and videos on this hard drive and I can't get to them! Help

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  • froggeja Dec 07, 2008

    Hi,
    I have exactly the same problem. Have you managed to solve this yet? 

  • froggeja Dec 07, 2008

    Hi,
    I have exactly the same problem. All photos and 10 years worth of work documents. Not backed up. 


    Did you manage to fix this?


    Thanks
    Jason

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  • 68 Answers

Hi,

oh dear it sounds like the hard drive may of failed.

The clicking is generally the head hitting the end stop.

In the past I have managed to recover drives just long enough by sticking them in the freezer for 24 hours, taking it out and hooking it back up an hour or so later.

Or the drop fix occasionaly works, drop the disk in a flat surface from a couple of feet high.

If you try either of these its entirely at your own risk but failing sending it off to a data recovery house theres not really much you can do I am afraid.

Sorry I couldnt of been more help

Regards

Nick

Posted on Oct 29, 2008

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Posted on Jan 02, 2017

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Okay , so there are some steps to figure out what is wrong with your external.

Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".

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Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.

Now , if the problem is with the casing , there are still 3 possibilities.

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The latter is the easiest to diagnose , does your external light up at all when you plug in the power? If not , then this is probably your problem. On the bottom of the adapter is a label which you will be able to use to have a new adapter made at your local electronics shop and this will cost about $30 max. They will also be able to test the adapter with a clamp meter to see if this is really the problem and this should be free.

The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.

The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.

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