SanDisk Sansa e250 MP3 Player
Problem for SanDisk Sansa e250 MP3 Player

Freezing Up




By Jodi on Sep 06, 2006

" "
I was transferring songs on to it when it froze up. I can not turn it off. What do I do??????

Same Problem

Mar 23, 2008

-   I plugged my Sansa into my computer it didn't read it then when i went to settings while it was plugged in. The screen just white and it won';t turn off!!-   Twizzy

Mar 17, 2008

-   HOW TO FIX SanDisk Sansa e250 REFRESH DATABASE!!!! If this occurs you have downloaded a song that locks up the Sansa, so remove that song or add a song at a time then after each disconnect and it will refresh until you come to the song that creates the problem - solution is simple, don't add that song. No need to Format or Reset to Factory settings ------ this works everytime!-   metaknight

Feb 27, 2008

-   When I connect my sansa to the computer a box used to come up that said what do u want windows to do
Play in windows media player
open folder
no action
But now that i connect it the box doesn't pop up. I click my computer, I click on the sansa icon which changed for some reason, click on music, and it freezes! I disconect the mp3 player and its fine. I can still hear the songs on the mp3 player but it wont open the folder in which the music is in. It only has the folder with pictures and videos, but no music.-   mexilatina

Feb 16, 2008

-  
  • Its usually when i go to see my pictures on my Sansa then it starts to freez and i cant turn it off and when i plug it into my computer the icon will come up and ill press cancel and go the (Start) then my computer and the icon isnt in there all the time some times it is sometimes it isnt and i dont know what to do!!! and i just got it please help me i really wanna keep it but it freezes on me!
-   Mountain Jew

Nov 25, 2007

-   My Zen V is locked up in the docked mode . I cannot do anything with it and my laptop does not recognize the Zen anymore-   Guest

Best Solution

posted on Jan 10, 2007
Very Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Reset the device by using a paperclip (insert it in the little hole next to the "Hold" button).

Solution #2

posted on Jan 06, 2007
Very Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Did you try holding the on/off button down for 15 sec. to shut it off?

Also, I was just on the phone to Sansa support and she said that the locking up problem is sometimes associated with removing preloaded songs. She suggested that I reformat the drive by connecting in MSC USB mode. (Change in settings on your mp3 player) Connect the mp3 player to the computer and go to MyComputer (usually on the desktop of windows XP) Right click on Sansa260 drive and move down to format. It takes a few minutes and I did disconnect while it still said writing on the mp3 screen. All files were gone and I reload. It seems to be working fine now.

Solution #3

posted on Dec 05, 2006
Very Helpful)

craigallan

Rank: Apprentice 
Rating: 100%, 17 votes
Hi, what you need to do if it freezes again is hold down the power button and the volume up button, this resets it. it is a common fault and happens to mine all the time.
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Solution #4

posted on Feb 22, 2007
Very Helpful)

giggsy

Rank: Apprentice 
Rating: 100%, 2 votes
Hey I know a better solution. Near the usb connector on your mp3 player there is a small hole. It is actually a reset button. Press it and it will restart without loosing any data or damaging the battery.

your's
patrick
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Solution #5

posted on Feb 22, 2007
Very Helpful)

Lady Lace

Rank: Apprentice 
Rating: 100%, 1 votes
try resetting it by holding the menu button and the middle button.
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Solution #6

posted on Jan 18, 2007
Very Helpful)

pilsbury

Rank: Apprentice 
Rating: 100%, 1 votes
ive had problems with that to go to the bottom of the mp3 were the charger import is theres a little hole take a paper clip and stick it in it is a reset button
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Solution #7

posted on Jan 16, 2007
Very Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
ok didnt reallyget why the last person said wait for the batteries to die b/c u can just take it out. DUH! anyway thats what i did and it worked fine.

Solution #8

posted on Jan 15, 2007
Very Helpful)

rzison

Rank: Apprentice 
Rating: 100%, 34 votes
Hold the power button for 15 seconds or so. This resets the power and doesn't require you to remove the battery.
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Solution #9

posted on Jan 12, 2007
Very Helpful)

HELLOTRIPP

Rank: Apprentice 
Rating: 100%, 1 votes
Get something small && sharp, && at the bottom next to the USB plug in, theres a RESET button.
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Solution #10

posted on Jan 06, 2007
Very Helpful)

Holl

Rank: Apprentice 
Rating: 100%, 3 votes
This happened to me once, and I tried out the solution above. However, I figured out that if your screen freezes up and won't turn off, all you need to do is simply switch the BATTERY SWITCH from on to off. You know that switch, right? Where when turned off, you can only use the gigabeat by plugging it in? Well, just turn that off, then turn it back on, and recharge it if your battery is low. It worked for me, so it should probably work for anyone else.
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Solution #11

posted on Dec 10, 2006
Very Helpful)

lil s

Rank: Apprentice 
Rating: 100%, 2 votes
get a neddlel and push the reset hole on the side. trust me it works!
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Solution #12

posted on Nov 15, 2006
Very Helpful)

karla

Rank: Apprentice 
Rating: 99%, 48 votes
I had the same problem, if you hold the menu/power button down for 15 to 20 seconds... it will turn off... then you can turn it back on and everything should be back to normal.
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Solution #13

posted on Feb 21, 2007
Very Helpful)

vic123

Rank: Apprentice 
Rating: 93%, 29 votes
dsfdfdsf
Comments:

Feb 21, 2007

- hold the menu button for 20-40 seconds.
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Solution #14

posted on Jan 12, 2007
Very Helpful)

Gsxr_505

Rank: Apprentice 
Rating: 95%, 4 votes
i held my power button for like a minute and it turned off and on it seemed to fix the problem
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Solution #15

posted on Jan 02, 2007
Very Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
I have a better solution:

1) Unscrew the screws on the back
2) Take out the battery and wait a few seconds
3) Put back the battery
4) Screw back on the screws

Do this and it should work. I just finished fixing this problem!

Solution #16

posted on Mar 03, 2007
Helpful)

whats a mac

Rank: Apprentice 
Rating: 90%, 7 votes
Instead of sitting there waiting for the battery to die, simply toggle the hold button on then off. Then press the center button and the Menu button at the SAME time, and hold it for 6-10 seconds. You may have to do this a few times before it actually works.

This resets the pod, but it will not cause you to lose your music.

N
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Solution #17

posted on Jan 11, 2007
Helpful)

Guest

Rank: Apprentice 
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If you don't want to wait 20 hours for the battery to go flat you should simply reset the unit.

To do this get a paperclip, bend it a bit and insert the end into the small hole between the volume wheel and the headphone socket. With a bit og gently feeling around you will find the reset button which you should press. The unit will reset into an off state. Turn it back on and use it.

Solution #18

posted on Jan 06, 2007
Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
remove the 4 screws from the back and take out the battery wait 10 seconds and replace it wait till the player refreshes and your good

Solution #19

posted on Dec 05, 2006
Helpful)

BarbaraJae

Rank: Apprentice 
Rating: 85%, 6 votes
Rather than having to wait for the battery to run out, you can just reset the MP3 player. There is a small hole on the bottom right next to the place for the USB cable. Just insert the tip of a pen or a safety pin and hold it in for 5 seconds. The MP3 player will turn off. When you turn it back on, you may have to re-sync your songs.
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Solution #20

posted on Jan 08, 2007
Somewhat Helpful)

sammy_joe

Rank: Apprentice 
Rating: 80%, 2 votes
take the battery out the back then put it back in
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Solution #21

posted on Oct 30, 2006
Somewhat Helpful)

Alex Ultra

Rank: Apprentice 
Rating: 92%, 68 votes
Okay, my sugggestion is basically what Big And Rich said, except the m200 line uses AAA batteries that you can just pull out and put back in. But I think the big issue is the freezing part, not where it's frozen and you can't turn it off.

I've read that some people have noticed that their Sansa, and sometimes even their computer would lock up or freeze when they try to transfer a large amount of files at once, and that they get around this by only transferring just a few files at a time; if you're going to do this, it's been suggested that doing it through Media Player's 'Synch' feature is something of a waste of time, and instead the best way is to let the Synch create the folders where the music files go, then use drag-and-drop with Windows Explorer. (Basically go in the drive from explorer, find where WMP dropped the files it managed to drop, then copy over the other files you want from where they are in your Music folder, or wherever the files are.)

Apparently the bug they were talking about doesn't happen when used over a full USB 2.0 High Speed setup, but I think that computer power and maybe a few other things may contribute, such as low battery for the Sansa, corrupted MP3 files, trying to transfer an incompatable format, ect... I don't know exactly how much use any of this might be, but I thought I'd try and give you something useful. ^_^;
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Solution #22

posted on Jan 12, 2007
Somewhat Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Sandisk has problems. Remove battery to turn off or switch to the LOCK mode. However, when you turn it back on you will probably be stuck on the "Initialization" screen also to refered to as the "Paperweight Mode". Cannot be repaired.

Solution #23

posted on Sep 24, 2006
Somewhat Helpful)

Big and Rich

Rank: Apprentice 
Rating: 73%, 85 votes
Ok what any person will do is just wait for it to completly just waste all the battery then when thats done you connect it agin and recharge and thats it eventually this will be the first and only.

Your´s´
Piterpunk
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Solution #24

posted on Jan 15, 2007
Somewhat Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Take the battery out then put it back in, and restart it....

Solution #25

posted on Jan 06, 2007
Somewhat Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Had the same problem. Nothing mentioned here fixed it so I updated the firmware and all sweet. No more problems.

Solution #26

posted on Nov 14, 2006
Somewhat Helpful)

yellojello

Rank: Apprentice 
Rating: 70%, 1 votes
remove the battery and send a complaint letter to the manufacturer as well as a copy of the reciept if available. ssend the product back once the company gives the all go.
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Solution #27

posted on Sep 25, 2006
Somewhat Helpful)

cuezer

Rank: Apprentice 
Rating: 70%, 2 votes
Press the little gray reset button next to the USB port on your player.
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Solution #28

posted on May 30, 2007
Not Rated)

BenjaminaBOY

Rank: Master 
Rating: 68%, 19 votes
Take the Batteries out of it.
Comments:

May 30, 2007

- Also if you just leave it on it can hurt the screen! So BE Very CAREFUL!!
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Solution #29

posted on Mar 09, 2007
Not Rated)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
press the restart button!

Solution #30

posted on Mar 09, 2007
Not Rated)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Call Sandisk support. M240s are freezing up. Return, no repair.

Solution #31

posted on Mar 07, 2007
Not Rated)

dacarras

Rank: Apprentice 
Rating: 0%, 0 votes
I try solution 1 and 2, and the problem persist. The reset button is all in all a very good idea to keep on track your mp3 player; solution 2 also resolve parttially de problem: the mp3 player could reproduce mp3 so i can listen my music; but i could'nt transfer any new mp3.

I decide to upgrade the firmware to ums v1.171
Now it's fully functional.
Comments:

Apr 29, 2007

- I think i have a solution to the freezen problem.

My pc has 3 USB ports that were not so direct to motherboard. It was on those ports that i have theis problem

Adittionally my pc has 6 usb ports, that were really closer to the motherboard, specifically atach to it. I think th efreezing issue is one of electrical resistance, due to serial connections (cable, port, cable).

I have been connecting my t20 to the back ports on my pc, that are attached to the motherboard, adn the problem no longer shows.

PS: excuse my poor english.
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Solution #32

posted on Mar 02, 2007
Not Rated)

redhot

Rank: Apprentice 
Rating: 0%, 0 votes
Toggle d power/hold and hold the power button on power on until the welcome screen comes on. this will put the player on recovery mode. Select reboot from recovery mode
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Solution #33

posted on Mar 01, 2007
Not Rated)

LaSuperChica

Rank: Apprentice 
Rating: 0%, 0 votes
Press the menu and the circular button which is at the center at the same time for 10 seconds and it will reset..

breNda!
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Solution #34

posted on Mar 01, 2007
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Guest

Rank: Apprentice 
Rating: 0%, 0 votes
This happened to me once, i removed the battery for about 10 seconds and then put it back in. It was then ok and hasn't happened since.

Solution #35

posted on Feb 28, 2007
Not Rated)

rajathegod

Rank: Apprentice 
Rating: 70%, 3 votes
manually try to switch OFF and switch ON the player. if it doesn't work then try out the reset button. refer manual
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Solution #36

posted on Feb 27, 2007
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Guest

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Take a paper clip and reset in on the bottom of the payer.

Solution #37

posted on Feb 23, 2007
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Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Or rather than wait reset it by using a sharp object (end of a paperclip) to hit the 'reset' at the bottom of the machine.

Solution #38

posted on Feb 20, 2007
Not Rated)

Shockie

Rank: Guide 
Rating: 90%, 29 votes
There's a little area at the bottom that says, reset, you take a thumbtack, and just pop it in! It will be back to working condition without losing files with no problems!
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Solution #39

posted on Feb 14, 2007
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Guest

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Rating: 0%, 0 votes
That happened to me.


solution:

plug it back in to the USB and press the back button when it says conecting then take it out

Solution #40

posted on Feb 14, 2007
Not Rated)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
That happened to me.


solution:

plug it back in to the USB and press the back button when it says conecting then take it out

Solution #41

posted on Feb 14, 2007
Not Rated)

synchrogrl

Rank: Apprentice 
Rating: 0%, 0 votes
take the battery out of the back and place it back in when the screen is clear
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Solution #42

posted on Jan 18, 2007
Not Rated)

rjslmr

Rank: Apprentice 
Rating: 95%, 14 votes
there is a reset button on the bottom of the unit stick a paper clip inside the small hole
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Solution #43

posted on Jan 16, 2007
Not Rated)

Poopoohead

Rank: Apprentice 
Rating: 100%, 2 votes
I've been through that before. I just pressed the restart button at the bottom. When I turned it back on (thinking now I have to download all the songs again) all the songs and pictures were still there!!
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Solution #44

posted on Jan 14, 2007
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Guest

Rank: Apprentice 
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I had the same problem except it wouldn't turn on after I transferred some songs. The reset button was the fix. I would have never known!

Solution #45

posted on Jan 14, 2007
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GzUp

Rank: Apprentice 
Rating: 0%, 0 votes
Use a sharp needle to press into the reset button behind the mp3 playa.
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Solution #46

posted on Jan 13, 2007
Not Rated)

brandonl

Rank: Apprentice 
Rating: 0%, 0 votes
for a quicker solution try unscrewing the battery pack and reconnect the wire, im waiting on mine at the moment to die because i have no screwdrivers small enough.
best of luck,
brandonl
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Solution #47

posted on Jan 12, 2007
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Guest

Rank: Apprentice 
Rating: 0%, 0 votes
Toggle with the Hod switch ( flick it back and forth about 45 times) then press Menu then the center button.

Solution #48

posted on Jan 10, 2007
Not Rated)

gilloz

Rank: Guide 
Rating: 84%, 8 votes
Open your Task Manager window and see if it is "Not Responding". End the process and wait.
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Solution #49

posted on Jan 08, 2007
Not Rated)

kenbo11

Rank: Apprentice 
Rating: 90%, 1 votes
Did you try the reset button on the bottom of the player?
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Solution #50

posted on Jan 08, 2007
Not Rated)

Wild2DMaxx

Rank: Wiz  SanDisk Expert
Rating: 90%, 136 votes
the problem with what your saying, Big and Rich, no offense, but after using one of these mp3 playerS for a year, you will know that it doesn't have a rechargeable lithium ion battery...it takes 1AAA battery for up to 17 hours, I believe it is, so you need to reformat the Mp3 player.
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Solution #51

posted on Dec 25, 2006
Not Rated)

Hamtari

Rank: Apprentice 
Rating: 68%, 6 votes
Hi

I just have this problem too. It also occured too me before, but the first time I let them(from where I bought)fix it. This last time the garanty was over. You plug the mp3 player in to your computer and format it, if u have some mp3 files on it, do copy them to your harddisk. Then u download the firmware of samsungs site of this mp3 player. You follow the instructions and ur mp3 player is fixed. I have put this message earlier in this problem.

Greets Hamtari
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Solution #52

posted on Dec 07, 2006
Not Rated)

risvanah

Rank: Apprentice 
Rating: 0%, 0 votes
risva... indicated that his solution for
Flamino 1000 MP3... Problem
is valid for all SanDisk MP3 and...
For Flamino 512mb mp3 player, there would be a small hole right near to the head phone socket. It is a very small hole tht resembles the hole in a CD player tht s used to eject a CD incase if it get stuck. That small hole has to be pricked slightly so tht it gets restarted.

A General Info : Any Digital or Electronic device that has no option for the user to interact with the battery( molded battery devices..) will have a small hole for the system to restart. Guy's juzz check this out !

urs Mr. X
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Solution #53

posted on Nov 02, 2006
Not Rated)

Mingo

Rank: Apprentice 
Rating: 0%, 0 votes
This has happened to me also. I can't remember how i found out, but it can be turned off at any time by pressing and holding the stop button continuously for 10 seconds.
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Solution #54

posted on Oct 22, 2006
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alcalde

Rank: Apprentice 
Rating: 0%, 0 votes
I have a WaveX Digital WV-830C, which identifies itself as an SR-M800F when connected to the PC via USB, so apparently it's a rebranded Safa (looks identical to Safa pics I've seen too, other than case color). On the side of the player without the record & hold buttons should be a tiny little hole. If you stick a pin or better yet an unbent paper clip into this hole, you will be able to press a reset button that should reset the device if it ever locks up.
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Solution #55

posted on Oct 18, 2006
Not Rated)

SoCol

Rank: Apprentice 
Rating: 0%, 0 votes
Hi, I had the same problems with mine. I called ipod tech support and they walked me through a few steps and we learned that it was the virus protection software that is freezing the computer, I had it go to a blue screen/safe mode all the time until I was able to "back door" the anti-virus software. So check your anti-virus protection, mine is McAffee - the ipod folks told me that they are getting a large number of calls re: this kind of problem.

Hope this helps.
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Solution #56

posted on Sep 27, 2006
Not Rated)

jimbow

Rank: Apprentice 
Rating: 90%, 1 votes
You can also open the battery compartment and disconnect the battery, wait a few minutes and reconnect the battery.
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