My iPod is not recognized by Windows (XP SP3). The message says that "the USB device attached has malfunctioned" the troubleshooter says no driver is present. I have uninstall the mass storge...
Welcome to Fixya. The "the USB device attached has malfunctioned" is a common issue of a usb device that is connected to the computer. If you can still use the ipod properly it seems that there is something that has been detect by windows that is malfunctioning on the iPod when you connect it. There are only 3 possible reasons. First is the cable that you are using and the other one is the port on the ipod where you connect the usb cable and the 3rd is the motherboard needs to be rebooted. You can try to change the usb cable or try to use the steps below and see if you will encounter the same error.
Simply UNPLUG YOUR COMPUTER FROM THE POWER SUPPLY. Yes that's it! Note that this does not mean just turning off your computer because modern computers don't really turn off when you press the power button as the motherboard still gets power.
First to explain, the motherboard is where all of hardware of the computer is connected to, including the USB ports. Sometimes the motherboard needs to be "rebooted" also because something can go wrong, i.e. all your USB ports suddenly stop working. The small microprocessor on the motherboard will reload the drivers and your USB ports should be back to recognizing all devices!
So first turn off your computer using Shut Down or pressing the power button and then UNPLUG it from the wall outlet. Let it sit for about a minute and then plug it back in.
If you are using a laptop you need to remove the battery to drain the power on the motherboard. Please let me know what happen so that we can continue troubleshooting.
If you have questions please let me know. Thanks
Sep 23, 2011 |
Apple iPod MA446LL/A MP3 Player