Question about Philips GoGear Flash MP3 Player

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Phillips 4GB it wont go pass the go gear sign all it does is freeze can you help me please?

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  • 2 more comments 
  • shardy1973 Dec 09, 2008

    it freezes at the gogear screen and you cannot update it because it will not recognize the player on the computer 

  • SeaRose Dec 19, 2008

    How do you update automatically when the computer doesnt recognize that the mp3 player is connected?? Both people have stated that the mp3 is not recognized by the computer. The device program must see the player in order ot update it. I am having the same problem and have had ever since I bought it. So far I have beem lucky that somehow it just came back. This time however, it wont. This equipment works excellent when it works, but, its **** to connect it to your pc which should be the easiest part to manage. Its frustrating as -H- e double hockey stix.

  • bshrpei Jan 13, 2009

    device is connected but the computer will not detect my mp3 player

  • Imzalas
    Imzalas May 11, 2010

    Neither of these solutions are working for me...my computer won't recognize the mp3 player to update the software on it.

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Get the firmware update from the philips website

Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Posted on Nov 11, 2008

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