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Out of Paper error on HP Photosmart C6280 All-in-One

Will not pick up paper. Keeps telling me it's out of paper when it isn't.

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  • Terror Taco Dec 16, 2008

    I put in 100 fresh sheets of copy paper and after making 2 copies the bloody thing tells me it's out of paper. So I press "Ok" and it goes for another 6 copies or so and is magically out of paper again. I think it's a problem with the feeder being a piece of cheap junk.

  • Anonymous Dec 23, 2008

    same thing. pulling out the loading tray and then pushing it back in solves the problem...for a few more copies, and then it's magically out again.



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  • 3 Answers


1. This issue might be caused by any of the following:

2. The paper trays are empty or overloaded.

3. The paper is curled.

4. The paper-width guide is pressed against the paper stack too tightly.

I would like to inform you that this issue can be resolved by following steps.

Power Reset:
Disclaimer: A power reset sets the product to factory defaults.

1. Verify that the unit is switched on. Unplug the all-in-one from power and
disconnect the USB cable from the computer.

2. Wait 30 seconds.

3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the USB
cable from the all-in-one to your computer.
6. Restart your computer and check the functionality.

Plug the All-in-One directly into a wall outlet:

Use these steps to make sure the product is properly connected to a suitable
power source.

1. Make sure the computer and the product have a three-prong power plug.
2. Remove the product power cord from any power strips or surge suppressors,
and then plug it directly into a grounded wall outlet.

This should resolve the issue. However, if the issue persists, I request you to
perform Semi Full Reset.

Semi Full Reset:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some

Reset the All-in-One to the factory default settings by using these

1. Press Red Eye Removal & Print Photos button simultaneously
2. Enter Special Key Combo is displayed on the screen.
A. Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye
B. Display should say "Support" and display the FW rev XXXXX.
3. Press Right Arrow button until "Reset Menu" is displayed. Press OK.
4. Press Right arrow until "Semi full Reset" is displayed.
5. Press OK.

After the Semi-full reset I still had to fiddle with the paper tray but it did work.

Posted on Jan 06, 2010


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1 Answer

There is no paper jam but printer keeps clicking to pull paper thru then goes to paper jam. How do i fix it

It may have a paper fragment holding the paper edge exit sensor just above the main drive roller bar. You will probably need to remove the casing to get to it, although it may be possible to see it from the back once you remove the back panel.

Sep 05, 2016 | HP C6280 Photosmart All-in-One Printer...

1 Answer

Why do i have a false jam reading?

I understand that you're receiving what you believe to be a 'false' paper jam on your HP Photosmart C6280 All-in-One Printer. I would like to work with you today with resolving this issue. Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. A false paper jam may also be the result of having a bad paper jam at a point in time and that bad jam causing a hardware issue to the paper sensor or rollers. I am going to provide you with some additional troubleshooting steps that apply to both real and false paper jams. You did state that you already checked the paper pathway inside the printer and failed to find any evidence of paper being stuck, but please run the step-by-step troubleshooting below, even if you have already run some of the steps.

Here are the steps for clearing the path:

Photosmart c6280 False Paper Jam Messages

Try this blog for alternate clearing ideas for this printer. HP Photosmart C6280 error message Carriage Jam

Jul 02, 2014 | HP Photosmart C6280 Printer

1 Answer

Paper is inserted properly but error message keeps saying "Load paper face down in Main tray"

i think the printer has 2 trays, one down and the other one on top from where you insert the paper. load the paper there as well. if there is only one tray then check the paper sensor in the bottom, if the paper end sensor comes out of position then it will not detect the paper.

Jan 06, 2011 | HP Photosmart C6280 Printer

1 Answer


Make sure you inserting the paper not deep inside just insert and stop it when you feel any resistance .and try to print something. If it is print then well otherwise you have to show it service center.

Jan 26, 2010 | HP Photosmart C6280 Printer

1 Answer

It seems that the rollers won't advance the paper. The error message of course tells me that it is out of paper. I haven't used it in over one year, could that have something to do with the problem?

Things to try are listed in this support document from HP: (recommend cleaning the rollers #4)

HP Photosmart C6280 Out of Paper

Lack of use could be a factor as it pertains to dust buildup on the working parts of the feed, especially the rollers.

Jan 05, 2010 | HP Photosmart C6280 Printer

1 Answer

I had a paper jam and after I unjammed it the paper will no longer feed into the printer. It keeps telling me the tray is empty when it is full

Unplug from the power then restart the printer sometimes the paper is not in just right and when you restart the printer it will send any loose paper on threw the printer

Sep 29, 2009 | HP Photosmart C6280 Printer

1 Answer

Paper jam cleared--rejams every time. Paper

Parts do wear out. Sounds like perhaps some of the gears for the paper rollers or paper shifters may be worn out. All I can suggest would be to take it in for a Service tech to repair or replace the printer, depending on the cost. Sorry.

Jun 12, 2009 | HP Photosmart C6280 Printer

1 Answer

Paper jam in HP Photosmart C 6280

Have you tried removing the back panel. Click on the link for pictures but it is the easiest way to access the paper in the printer when jammed.

Jan 15, 2009 | HP Photosmart C6280 Printer

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