Question about Bissell 1699 ProHeat Clear View Upright Steam Vacuum

8 Answers

Won't release shampoo

I have used my Bissell Proheat twice and now it will not shampoo. I have thouroughly cleaned it with warm water and still neither the attachment or head will release shampoo. Please help!

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  • sylviasally Nov 23, 2007

    I cannot get the flow indicator working to spray liquid on the carpet. However, the attachments will work.

    The pump belt is OK.

  • soannoyed Dec 09, 2007

    I have had this cleaner for less than a month and it stopped working properly on it's second use....and I'm only using it for spot's not like I'm cleaning my entire house!! My machine won't release any water or shampoo...nothing. I am SO frustrated...Bissel won't return my!!!!

  • Anonymous Dec 14, 2007

    My bissel pro heat 2 won't spray water or shampoo, just has the suction.

  • Anonymous Dec 16, 2007

    Yes....that's how mine won't spray water or only has suction which is SO frustrating considering I have had it only a month or so. Wal-mart said they wouldn't take it back, so I have been in touch back and forth with Bissel (and since bought a Hoover, because I need a working carpet shampooer because my elderly dog is sick and having accidents)....well, finally two days ago I received a letter in the mail from Bissel with a pre-paid fed-ex shipping label, and they said if I send it back they will send me a new one....which is great and all (yay!)...but, now I will have two carpet shampooers...I wish they would have called or emailed to tell me they were going to send me that and I wouldn't have bought another one! Oh well!!

  • Anonymous Apr 19, 2008

    will not release the water

  • zoe123 May 26, 2008

    The water and shampoo will not release! It has only been used 4 times and was quite expensive!

  • Anonymous Aug 12, 2008

    My Bissell aroma pro won't dispense the water/shampoo. what can i do to check the machine please?


  • pittl2 Oct 04, 2008

    I have the exact same problem. Won't release water and/or shampoo.

  • icecream854 Dec 15, 2008

    water and heat is not working

  • Anonymous Mar 19, 2009

    Same issue Im so upset. I dont know what to do. I tried calling them and I dont know if it was closed because it was late but when i pressed the option to speak with someone it hung up on me. Their number is
    (800) 237-7691 in case you wanna give it a shot : (

  • Anonymous May 11, 2009

    i cant get formula to come out of the bissel pro heat shampooer

  • Anonymous Mar 13, 2014

    Have cleaned outlet nozzles and lines however no liquid is being released onto carpet



8 Answers

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If your floor cleaner doesn't spray, chances are the heater unit is clogged. It is easy to fix if you have a few simple tools and are mechanically inclined.

Steps to fix:

- The heater unit is located inside the body of the machine, behind the power/heater switches. Remove 6 screws and split the case open.
- The silver metal "box" inside is the heater unit. Take note of how the hoses and wires are connected. Better yet, take a digital photo for reference.
- Remove the wires and hoses.
- Take the box to a work bench, and unscrew the 6 or 7 screws that hold on the lid. Don't lose the red washers that are found on the inside of the box that keep water from leaking out of the screw holes
- You'll see a "maze" where the water runs around to get heated up. Clear this of all debris. The inlet and/or outlet ports may also be clogged. I used an appropriate sized drill bit mounted on an electric screwdriver to carefully "drill" out the clogs. Make sure all the debris has been removed. I used an electric screwdriver because my 18v DeWalt hammer drill would have been overkill :)
- Reassemble to box
- Rewire and plumb the box according to your notes or reference photo.
- Put the machine back together.

Doing this saved me a $85 repair and took 30 minutes. My machine now works perfectly.

Posted on Dec 14, 2007

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Very simple solution for me. Have you checked the thin tube, ~ 4-5 inches long, attached to the seal/lid for the little formula tank (goes into the tank after refill, as you're closing the lid back up)? Mine is no longer below the formula level once the formula tank is about 3/4 full or less AS USED, meaning secured on the machine. I simply snipped off the tube to about 1 inch long, and voila, it's below the formula level and able to **** it up/out until the tank is about 1/4 full, at which point it's time for a refill anyway.

Posted on Oct 20, 2008

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I ran into the same problem twice on my Bissell ProHeat Platinum II (Model# 1699). I.e. the flow-indicator is not spinning and will not spray any water. First, check the pump belt to see if it is broken. Water won't spray if the pump is not working. If you don't know where it is, see this file on the Bissell site: I replaced the pump belt and it works again. It is not that hard to replace. Second, make sure the water tank and the shampoo tank are seated properly in place. In my case, the rubber gasket on the water tank fell off and the tank will not "load" properly in place. It works again after I re-installed the gasket back into the water tank.

Posted on Aug 14, 2007

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I dont own one personally but I am borrowing one. The bottom part (for the floor) it dont work but its the belt Im already fixing that. The tools used to work but I tried to clean yesterday and the hose will **** up water if you throw the water on the floor but it wont spray any out. Any help would be greatly appreciated.

Posted on Apr 03, 2008

Check for pluged hose at heater in lower part of handle .i had same problem. flush system with hot water after using

Posted on Dec 11, 2007

I had exactly the same problem as you. only used the machine twice and it would not release shampoo/water. i ended up taking to the authorized repair facility in my area and they fixed it for $80 (almost twice what i paid for) what the technician told me is that when shampoo stays in the machine, it well crystallize and it would clog the lines. he suggested that before storing the machine run the machine with pure water and do not store shampoo in the container. good luck

Posted on Jun 30, 2007

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Bissel 1699 Pro Heat Clearview Plus- dumps entire load of soap after a few minutes of use and flow indicator doesn't spin.

Posted on Jul 21, 2009

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Go to your local Beam dealer and purchase a Beam!!! around 500.00

Posted on Aug 24, 2007

  • Jomodrum Aug 24, 2007

    As far as your carpet Shampoo machine, They are almost disposable! I work on them every once in awhile in my shop, without much luck.
    I believe the best thing to do is rent the commercial units at the local grocery store. They always work, and how often do you shampoo rugs anyway? Being a vacuum repair tech and central vac installer, I personally have not seen a decent home model yet...Sorry to bear bad news :)


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Wont release liquid or shampoo.
Won’t release liquid or shampoo.
Posted by lilmrsmcd on May 16, 2008
I have a Bissell Pro Head 2X Steam Cleaner Model # 9300-C
The little plug at the bottom of the bad for clean water came apart and would not let water out now won’t hold it in.
Inside is a little propeller a spring a washer and a little black plug. Flat on one side and beveled on the other. We have tried to put it back in various selection and cant fix it please help ASAP liquid bladder will not release water.

I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Bissell 9500 ProHeat 2X Clean Shot Upright. On the little black plug – they do wear out and need to replace it but use a genuine Bissell part when replacing the part other wise a replacement may not work. Q. #2 the little propeller spring usually is part of the solution tank and it is wise to replace the part with a new or a good used tank from Bissell, so check with your local factory authorized vac dealer that carries and services Bissell. I will give you the Bissell factory phone # listed below for further questions. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. Customer Service 1-800-237-7691
Hours of Operation Monday thru Friday 8:00 am to 10:00 pm EST
Saturday 9:00 am to 8:00 pm EST
Mail To: Headquarters, Bissell Homecare Inc
P.O. Box 3606 Grand Rapids. MI 49501
Thanks, Don the Vac Man
Go Ahead. Use Us.

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