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Says This is a brand new DVD player. When I set it up the power goes on and everything seems to be working except when you press play either manually or by remote control the unit does not play and it says "invalid key" on my TV screen. It also says OPEN on the DVD player at all times even when the lid is closed. HELP......Thank You, Maureen

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Sometimes if condensation gets into a dvd player it can mess things up and make it not work properly, I would take it back to the store and get it replaced.

Posted on Oct 29, 2008

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Try this

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Walt Disney Home Entertainment Technical Support
1-800-723-4763, Monday's 9:30-7:30 and Tuesday through Friday 9:30-6:30 CST

Excerpt from email tech support Walt Disney

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