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Check and make sure the printer is "online" - look under the printers and scanners applet
Make sure spooling is active
This sounds like the print buffer is not active so the print job is being written to your hard drive instaed of the printer buffer.
Send the document to the printer then double click on the print manager icon in the status area of the screen ( bottom right hand corner) you should see the document in the list and if there is a problem, scroll along to the right to read what is happening with the document.
If this list is full, cancel all documents and clear this list.
Then reboot your machine to clear the printer buffer and the printer should not print anything on reboot.
Then print the document again but only once, then recheck print managers list.
Most printing issues can be seen here in print manager..

let me know if this helps


Posted on Oct 29, 2008

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Posted on Jan 02, 2017

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MY HP printer can print but does not copy

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I shut my machine first with the shut off button and then unplugged
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1 Answer

No printing

Hello batrogirl55, carsandcomps here: May I suggest the following:

You mentioned you didn't think you should unplug the printer. Go into the Contro Panel under the Start Menu (or short cut on desktop if available) and go to Printers. Find your printer in this list (if more than one is intalled on the computer) and click on it. Make sure that it is set as the default printer if it is the only one you use. Once you've established it is the default, cancel all pending, or in progress print jobs if any exist. Now, shut down your computer (or log off/out). Using the Off button on the printer, try to shut if off with that button, just to see if it will shut off. If not, unplug it and wait about 1 minute. If your computer isn't shut down (just logged off) shut it down as well, and wait 30seconds to a minute. This gives the hard drive time to completely shut down. With the printer unplugged, turn your computer on, and let your OS (operating system) completely boot up (wait until all Start Up programs are started and the computer is merely idle--doing nothing). Go to the Start Menu, and go to Windows Update (if windows is your OS). Install any recommended updates if any are available. If not, close the web browser, and go back into the Control Panel and click on Printers again. Right click on the Printer Icon. When the dialogue box appears, go to the bottom of the list, and click on Properties, Advanced, Printing Defaults. Click Okay. Close Control Panel. Restart Computer. Plug in Printer. If a disc came with the printer insert it (after computer has restarted and idle; close any running programs) and run the Setup file. By running the setup file, it should reinstall the driver and necessary files for the printer. It may ask you if you want to "repair" (not necessarily though as each printer setup is unique). Once the installation is complete, try to print again. If this still does not work, then you may have an issue with the printe itself, and may need to have it serviced.

I hope this information is useful and helps you get your printer up and printing properly agian. I thank you again for choosing to help you with this matter. Please do not hesitate to let me know if I can be of more assistance, or if you have any questions or comments regarding this matter, and the information I have provided.

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I fixed the problem. I guess I hit the hold button on my printer without realizing what I had done. That's why the printer would not shut off and it was kept in the active state. I just started hitting buttons and once I hit the resume button the printer started working again.
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