Question about Goldstar DH504EL Dehumidifier

6 Answers

Everything works, but does not collect water

We have had the dehumdifier for a year or so and it worked fine up until a month or so ago. It runs like normal, but no water is ever collected. We recently bought another dehumidifier that is the same size as this one and it fills at least once a day so I know their is enough humidity for the other so it should work. It is not iced up or anything either. Any ideas as to what might be wrong?

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  • Lucas Halverson Sep 05, 2006

    I cleaned the whole thing and it still does not work. The fan and compressor do run like normal, just no water is ever collected. Any other ideas one what could be wrong?

  • lisa_63 Sep 09, 2008

    I have a Goldstar dehumidifier that is under a year old. It worked fine for months. It no longer collects any water. I cleaned the filters and coils but it still collects no water.

  • rijoy Oct 02, 2008

    Worked great for 2 seasons. Sounds like its running fine but not even a drop of water is collected in the bucket. I'm getting mould in the basement ...so it is definitely humid

  • Chas0809 Oct 08, 2008

    My Goldstar dehumidifier runs but does not collecr any water in the bucket.

  • richever Oct 17, 2008

    Worked great for three years.  Now it runs, but collects no water.

  • longie Nov 19, 2008

    it runs but doesn't collect water,its in a basement

  • kdy31 Mar 07, 2009

    I have the same problem and even bought another one thinking it was a fluke. What a mistake! I am going to Sears to buy a new one for less money and I'm sure they'll stand by their product. I should've done that the first time

  • Anonymous Apr 25, 2009

    Same Issue, works for 1 year. This is A COMMON PROBLEM WITH THIS MODEL/BRAND. AVOID LG and GOLDSTAR. After the warrenty runs out all you have is a paper weight.

  • Purdue72 May 08, 2009

    Kees then 2 years old. Worked fine at first, now it does not remove water. Other wise it seems to run and look fine. Might as well have a rock.

  • Anonymous May 10, 2009

    I have exactly the same problem. It cycles, cuts on and off, and sounds perfectly normal. Just no water comes out.

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6 Answers

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I have the same problem - it runs, runs - but doesn;t collect any water - I have cleaned it and it sounds normal, etc. but still no water. Any other ideas?
Thanks Ron

Posted on Jul 01, 2008

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I have the same dehumidifer - make and model. I bought it less than a year ago. It too runs fine, but now collects no water. Did you ever discover how to fix the problem?

Posted on May 25, 2007

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Can I replace the freon? Or do I just by a new dehumidifier?

Posted on Jul 04, 2008

If everything runs, but it doesn't condense the humidity, it has a freon leak, and probably has no freon left in it.

Posted on Mar 18, 2008

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I am having the same problem, the humidifier sounds like the compressor is running, but does not collect water. We have also only had if for just over a year (purchased 4/20/07) and did not use it over the winter.

I called the customer service center (1-800-243-0000), which is the LG service center. And the only thing they told me was to try and elevate the unit about 2-3 feet in the air. I told them that's ****, it wouldnt' make a bit of difference because we have it in the basement, and all of the air is very moist, not just the air near the ceieling. THEY WERE ABSOLUTELY NO HELP. I'm very disappointed with them.

Posted on Jul 16, 2008

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  • 878 Answers

Halver, you want to make sure that the compressor and fans are operating. Warm moist air is drawn over the cold evaporator coils where it condenses and drains. Dry clean air is drawn over the condensing coils, heated several degrees and returned to the room. If your evaporator or condensor coils are dirty, this could be one reason. Of course if the compressor is not running would be another reason. Check the air filter too. Catriver...post back

Posted on Sep 04, 2006

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