I am trying to load AOL Software, but the system says it can't locate a modem. What does this mean? How do I locate the modem and how do I know what type of modem it is? Is it true that if I can connect my telephone line to the back of the computer that I have a modem? Please help. Tell me how to set it up or to get it functioning. Thank you.
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Re: Can't locate a Modem connection
Ok, First off, Yes, if you have a plug in the back of your computer that allows a standard phone connection wire from computer to the wall, that usually means you have a modem. If you have the ability to get Broadband internet, my suggestion is to get that instead. Its more reliable and doesnt have an automatic disconnect feature that AOL has always had. Also, if you already have broadband, then you can connect with AOL directly through the broadband connection and skip the Modem use entirely. Best i can tell you, other than if your computer is not finding the modem, that means its been either disabled or is missing the drivers.
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If the local area connection icon specifies as network cable unplugged, then the computer has not sensed the connection between the computer to the cable modem / DSL modem, please reseat the cable behind the cable / dsl modem to the computer. If the icon still shows unplugged, then change the network cable between the two.
If the issue still persists, please revert with more details lik the kind of internet connection used and the reason for reinstalling.
Check your modem cables 1st of all for loose connection. And make sure that the OS your using is compatible with your modem, I know it might feel a bit strange..the link b/w modem and OS. But I had 1 personal experience when ma modem was not compatible with ma OS i was using (LINUX).
There are also possibilities tat your devise is not installed. So go to device manager. Check if any yellow exclamation marks there. Delete the device showing that, press refresh button, feed in your modem drivers when it asks. Go to settings. Select control panel.In control panel, select system. In system select devices(?) manager. Check there to see if you have a COMM port enabled. The symptoms included that a commnication or dialing program can dial out. Check your BIOS settings too..see if the port is dissabled.. N if nothing works use a diff modem..!!
This means your router or modem has problem, connect straight from your modem and check if you have internet, if there is nothing? check the cable and the network card, if everything is fine, contact your internet provider.
first call aol technical support ask them to do a diagnostic on ur modem or you can do it manually by cliking on start control panel ,clik ,phone and modems,then clik on modems tab, there should be a modem listed in there if not u need a driver for ur modem if there is 1 double left clik it, then left clik the diagnostic tab,then clik the querry modem tab ,wait ,it will say communicating with modem and then ull see a whole bunch of letters come up if u see them, means modem is good . but sometimes even if it says its good it still could be bad so try a new modem.
You need to contact your Internet Service Provider for them to setup the modem properly and also to put some information of your modem to their system in order for it working and provide you internet...
really need more information to make an educated guess, but if this netgear is recently added, try using the control panel - add/remove and remove all programs for the netgear. Then control panel - system - device manager and uninstall the modem. Keep modem connected to pc and reboot. After it detects the modem use the modem cd to load only the driver. Let windows manage the modem.
Try contacting the DSL provider, if not All-Operatingsystems-Lost.
U may try Start-controlpanel-network connections-local area connection-properties
Ensure correct card under connect using.
click on configure.
click on advanced.
reset to auto detect
There are sometimes issues with the PPPOE. the DSL provider should be able to resolve this.