Question about RIM BlackBerry Curve 8310 Smartphone

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Email configuration When attempting to configure my email, the only choice given is for the Blackberry Enterprise Server...

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  • Anonymous Mar 31, 2009

    I have the same problem. I had to get my BlackBerry Curve 8310 replaced because of issues with the trackball. With the new one, only Enterprise is available, and there is no longer a Browser icon.

  • Bubblez_toes Apr 16, 2009

    Same thing. In email set up I'm only given the option for BES, or to skip email set up.. Also missing the option to download themes. It's just not there when I press menu while "Theme" is open

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You need to get BIS configured from your operator.

Posted on Nov 05, 2008

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I cannot get my blackberry phone to do a lot and getting fed up with it i got an upgrade on o2 but neighbours phone can do loads but i cant she can set up email accounts it wont let me she has yahoo messenger i dont she also has msn messenger i dont please help

Posted on Nov 13, 2008

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1 Answer

Forgot blackberry curve password


Hi,

Do you know if your blackberry is activated with your enterprise on a BES server or with a personal email account.

1. With an enterprise activation on a BES server, you just have to ask your BES admin. It would be able to push you a new one.

2. But badly, if it's a personal BlackBerry, I'm sorry to tell you that you will have to wipe it and reactivated again.

Let me know if you need more assistance.


Regards,
BES Tech

Aug 28, 2010 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

Blackberry messages as "unread" when removing from holder...


If he is synchronizing his BlackBerry with his Work email client (Outlook or Lotus Notes) using a BES (BlackBerry Enterprise Server), then the email he reads on Outlook or Lotus Notes will sync wirelessly to his BlackBerry as read, as he has opened these on his computer.

Please advise if this scenario applies. Do you have an email server at your work, or is your Boss checking email from a personal web based account like Hotmail or Yahoo?

Nov 12, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

Black berry pearl 8100 wont connect to a ping


Specify the correct name in the BlackBerry Server Configuration panel and in BlackBerry Manager.
If the BlackBerry Enterprise Server is in a perimeter network, you might have to specify the Microsoft SQL Server name using the fully qualified domain name

Nov 09, 2009 | RIM BlackBerry Pearl 8100

3 Answers

Unable to delete messages


Resolution 1 - Reset the BlackBerry smartphone
Perform a hard reset of the BlackBerry smartphone.


Resolution 2 - Back up and restore the BlackBerry smartphone
Back up the BlackBerry smartphone by completing the following steps:
  1. Connect the BlackBerry smartphone to the computer.
  2. Open BlackBerry® Desktop Manager and click Backup and Restore.
  3. Click Backup. You are prompted to save the backup file. Save the file to a location that can be accessed later.
  4. Click Save. The backup process completes.
Clear the BlackBerry smartphone Messages database by completing the following steps:
  1. In the Backup and Restore window, click Advanced.
  2. In the Device Databases list, select the Messages database, then click Clear.
  3. A warning message appears. Click OK to continue. The database is deleted from the BlackBerry smartphone.
  4. Click Refresh to update the BlackBerry smartphone Messages database.
  5. From the File menu, click Open.
  6. Go to the location where the BlackBerry smartphone backup file is saved, select the backup file, and click Open.
  7. In the Computer databases list, select Messages. Click the arrow pointing to the Device Databases list.
  8. A warning message appears. Click OK to continue. The Messages database is restored to the BlackBerry smartphone.
  9. Click Back.
  10. Click Main menu to return to the main menu of BlackBerry Desktop Manager.
Note: Databases that are configured for automatic wireless backup are grayed out and unavailable for backup and restore functionality using BlackBerry Desktop Manager.

Resolution 3 - Delete and restore all BlackBerry smartphone data
Complete a security wipe on the BlackBerry smartphone by completing the following steps:
  1. Back up the data on the BlackBerry smartphone. For more information, see Resolution 2.
  2. From the Options menu, click Security Options.
  3. Click General Settings.
  4. Press the Menu key and select Wipe Handheld. Type the word blackberry to continue the process. Note: This option is unavailable in BlackBerry® Device Software 3.6 and earlier. If using BlackBerry Device Software 3.6 and earlier, a security password must be enabled and typed incorrectly ten times.
  5. Restore the data to the BlackBerry smartphone.
  6. Delete the messages again.
Resolution 4 - Re-activate the BlackBerry smartphone
Re-activate the BlackBerry smartphone on the BlackBerry Enterprise Server by completing the following steps:
  1. Remove the BlackBerry smartphone user account from the BlackBerry Enterprise Server.
  2. Complete a security wipe on the BlackBerry smartphone.
  3. Add the BlackBerry smartphone user account to the BlackBerry Enterprise Server.
  4. Complete the enterprise activation process.
  5. Clear the Messages database using BlackBerry Desktop Manager.
Resolution 5 - Update the BlackBerry smartphone to the latest BlackBerry Device Software
Download the latest BlackBerry Device Software version available for your BlackBerry smartphone, then use the application loader tool to reload it.

Oct 29, 2009 | RIM BlackBerry Pearl Smartphone

1 Answer

My blackberry 8310 show jvm error 102


Cause 1:- There is no MX record for the Internet domain associated with the BlackBerry Enterprise Server user. Error 1 appears.
Resolution:- Create an MX record for the Internet domain. Make sure the computer running the BlackBerry Manager is pointing to the correct DNS server.
Cause 2 :- Incorrect DNS settings
Resolution :- Ensure the computer running the BlackBerry Manager is configured with the correct DNS settings.
Cause 3 :- BlackBerry Manager is not allowed to make a direct SMTP connection to that mail server.
Resolution :- Configure the mail server referred in the MX record to allow the direct SMTP connection from the BlackBerry Manager.
Thanks for using fixya.

Oct 05, 2009 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

Hanheld is locked!


As a security feature, the BlackBerry device is designed to allow a maximum of 10 attempts by the BlackBerry device user to type the correct password. After the tenth attempt, if the correct password has not been typed, all data is erased from the BlackBerry device in order to discourage its theft or misuse.If you are certain that the password you are typing into the BlackBerry device is correct, please complete the following steps.
1) Deliberately type in an incorrect password five times on your BlackBerry device.
2) Before the BlackBerry device allows a further attempt, you will be prompted to type the word blackberry in plain text.
3) Instead of asterisks, the text you have been entering for the password will now show in plain text. Check to verify that it is correct
4) If the password is still being rejected by your BlackBerry device as incorrect, connect the BlackBerry device to a computer that has BlackBerry Desktop Manager installed
5) A prompt will appear in Desktop Manager to type the password for the BlackBerry device. Type in your password to rule out missed key strokes, incorrect symbols, or a problem with the BlackBerry device
6) If the password you have given is still rejected, and your BlackBerry device is on a BlackBerry Enterprise Server that has software version 4.0 or greater, contact your BlackBerry Enterprise Server Administrator and request that your password be reset for you.
If you are not on a BlackBerry Enterprise Server and have forgotten your password, there is no way to have the password changed without wiping all data from your BlackBerry device. After the tenth attempt ur phone will be automatically wiped out.

Jul 03, 2009 | RIM BlackBerry 7290

1 Answer

I have a blackberry pearl 8130 and i can not go on the internet, as soon as i go to the web it brings me to the email sectio,. i tried clicking the home button and it brings me to the begining of the email...


there are a couple of thing you will need to do.
one if your trying to use the Blackberry Browser to get the net you have to have an enterprise account.
if you have a regular account with internet you can use safari to surf or media net.

to configure your blackberry account, go to options and advanced options and enterprise activation
enter your account email and password and activate.
that will give you the enterprise features.

if you need any more help let me know.

Good luck and Thank You for using FixYa

Jun 03, 2009 | RIM BlackBerry Pearl Smartphone

1 Answer

No email


Say no when it asks for work email and it will take you to a settings page where you can put in your pop and smtp server settings.

Oct 21, 2008 | RIM BlackBerry Pearl 8100

6 Answers

Picture Messaging


If your sympton is:

You see a red X with unknown error on your BlackBerry smartphone when sending picture attachments in an email message.
The service books for the email integration are corrupt
To resolve this issue, delete and resend the service books from the BlackBerry® Internet Service or BlackBerry® Enterprise Server.

or

Picture messaging allows the user to send and receive photos to and from their contacts.
Important: The Instant Messenger recipient must be online to send the picture.
To send pictures from your BlackBerry smartphone camera using <Instant Messenger>, complete the following steps:
  1. On the BlackBerry smartphone, preview a picture.
  2. Display the menu and select the Instant Messenger you want to use to send the picture.
  3. Complete the onscreen instructions.
To send a picture from within an Instant Messenger for BlackBerry smartphones application session, complete the following steps:
  1. Within the Instant Messenger session, display the menu and select Send Media. The Which Type dialog appears.
  2. Click Picture. The Pictures folder opens.
  3. Select the picture you want to send. A request is sent to the recipient indicating you sent a file and an option to Accept or Decline the file.
    • If the recipient clicks Accept, the Save File dialog opens. The recipient saves the file on the BlackBerry smartphone.
    • If the recipient clicks Decline, The sender receives a message indication the file transfer was declined.
or

The BlackBerry smartphone user is unable to send a picture as an email message from the Media application of the BlackBerry smartphone. The Send option is not present on the menu when the email message is sent using an email account that is associated with the BlackBerry Enterprise Server.

Although the current BlackBerry Internet Service supports large attachments or attachments that are in their native format, BlackBerry Enterprise Server software version 4.0 does not.
A BlackBerry smartphone that is provisioned with the current BlackBerry Internet Service uses it as the default method for sending pictures from the camera. As a result, when attempting to send a picture attachment from an email account that is associated with the BlackBerry Enterprise Server, the Send option will be missing from the menu as the image is in native format and size.

Upgrade the BlackBerry Enterprise Server to software version 4.1 Service Pack 2 or later, since support for large attachments or attachments that are in their native format has been introduced in that version.

Follow the steps below to send the picture attachment from the Messages application on the BlackBerry smartphone:
  1. Select Messages on the Home screen of the BlackBerry smartphone.
  2. Press the Menu key.
  3. Select the Compose Email option from the menu.
  4. In the To field, enter the contact address where the email message is to be sent.
  5. Press the Menu key again.
  6. Select the Attach File option from the menu.
  7. Browse to and select the picture to be attached to the email message.
  8. Send the email message.

Sep 24, 2008 | RIM BlackBerry Pearl 8100

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