Question about Internet & Communication Software

1 Answer

Lost Password on Yahoo Mail - can't reset and access

I posted a problem earlier and cannot resolve. I have had an account with Yahoo for years and 6 weeks ago I changed my password. I have been accessing my email several times a day with no problem. 4 days ago, when logging in, I received error 'incorrect ID or password'. Selecting the 'forgot password' option on the login screen allowed me to state my id. The screen said that my password could not be reset on line and to consult the customer care document. I have searched help for this and haven't found anything useful. My clients are receiving message that ID does not exist yet I can't set this id up again as a new user. I have set up another email id address caply9865.yahoo.com.au in the meantime but this hardly solves the problem of stored emails, address book and communication with everyone I know in the world.
Does any one know what happened or better still, how to get out of this mess?

Posted by on

  • 5 more comments 
  • Anonymous Oct 29, 2008

    Hi I have the same problem, I have 3 yahoo account and one is fine but the other 2 I coulldn't login. I could not reset the password from the forgetten password link as It could not go to the second page after enterring the code, it kept coming back to the first page. I've sent an email to yahoo support and they sent me a new password but I still could not login. I clicked on the link to change the password but it also could not take the new password and keeps coming back to the first page. I think this is a techincal issue with yahoo itself as I've seen a lot of people having the same problem on yahoo answershttp://answers.yahoo.com/question/index;...

  • Anonymous Nov 22, 2008

    i can access to the point of resetting my password but then it doesnt accept the new password and kicks me back to the beginning.  i can't even find a way to notify them.  


  • Anonymous Nov 23, 2008

    Enter Network Password box continually appears asking me to type user name and password. I do this with no success. want to check that i have the correct password but am unable to get pass word. this is preventing me getting e-mail.

  • jmjv Nov 28, 2008

    i have the same problem i cannot access to my yahoo account and i cannot reset new password

  • treveor Jan 13, 2009

    tyron_kingcar898@yahoo.com can you help

  • Anonymous Jan 18, 2009

    I have the exact same problem. I jsut sentan error report to Yahoo in hopes of some sort of response.

  • Helen Ward Jul 09, 2013

    how can you just lose the hole thing?what could have happen.

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

How to reset my Yahoo id and password as i am unable to access it

Posted on Apr 01, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Yahoo.com.au


Is this a problem with live or yahoo >???
When you sign up for a free Yahoo! account, you gain access to the extensive features of the Yahoo! community and receive a free email account.
As with any account, it is a wise idea to change your Yahoo! password a few times a year in order to ensure its security.
Knowing where to go in Yahoo! to change your password will allow you to do it quickly.

Sign into your Yahoo! email account.
Click on your Yahoo! name at the top of the webpage to access drop-down options.
Select the "Profile" option.
Your account page will open.
Place your cursor over "Account Info" in the toolbar.
Options will again drop down.
Click "Change Password."
Type in your current Yahoo! email password in the first text box.
Enter your new Yahoo! password in the lower two text boxes.
Click "Save."
Your Yahoo! password is now changed.

Nov 18, 2013 | Microsoft Windows Live Mail

1 Answer

HI.I am unable to access my yahoo mail because i cannot remember the answer to my security question.


Forgot My Yahoo! ID & Password
Forgetting your Yahoo! password or ID can happen to anyone, Yahoo! has established procedures for you to retrieve both without having to create a new account.
The password and ID retrieval process is a short and simple one, but you must follow it exactly. The forgotten password process does not give you the password you created when signing up for the account, it gives you a new one, which you can change later.

Forgotten Password

To recover your Yahoo! account password, click on the "Sign In" link from the Yahoo! homepage, which will take you to the "Sign in to Yahoo!" page.
Follow the "I can't access my account" link directly below the yellow "Sign In" button. Select the "I forgot my password" radio button on the next page and then click "Next."
Enter your Yahoo! ID and the code as it is shown and then click "Next."
From the following page, choose whether you want your password sent to the alternate email address or cellular phone number given when the account was created, and then click "Next."
An email is then sent to your alternate email address or cellular phone inviting you to reset your password.
Forgotten ID
From the Yahoo! homepage, follow the "Sign In" link located near the top of the page.
On the next page, click on the "I can't access my account" link directly below the yellow "Sign In" button.
On the next page, you must provide the alternate email address, birth date, country of residence and postal code given when the account was created.
When finished, click on the "Next" button and your ID will be emailed to your alternate email address.
Password Security Questions
If you do not have access to the alternate email address or cellphone number provided when the Yahoo! account was created, you must click the "I can't access any of the above" radio button on the "Please select an option to reset your password" page.
After clicking "Next," you must provide the answers to the security questions selected when the account was created before you are able to reset the account's password.
When All Else Fails
If the Yahoo! account password or ID retrieval methods don't work, you may want to create a new Yahoo! account.
This is done by following the "Sign Up" link at the top of the Yahoo! homepage, next to the "Sign In" link mentioned earlier.
If you choose to create a new account, be sure to remember the alternate email and cellular number you provide in case you find yourself in a similar situation down the road.

http://www.google.com/url?sa=t&rct=j&q=https%20edit%20yahoo%20forgotroot&source=web&cd=1&cad=rja&ved=0CCsQFjAA&url=https%3A%2F%2Fedit.europe.yahoo.com%2Fforgotroot&ei=OHcAUu_hOIWjkwWcyIGYCA&usg=AFQjCNHx9c7BPqXjKCOsKJqoeQpslHi1YQ&bvm=bv.50310824,d.
What problem are you having with your Yahoo! account

Aug 10, 2013 | Internet & Communication Software

1 Answer

Yahoo help center


Many times, you can recover a hacked or compromised Yahoo! account after using on-site password-recovery tools.
The process can take a few minutes to complete, but once you are finished you'll be back in your account.
If the password-recovery method does not work, then you can always contact the security group at Yahoo! Inc. via email.
Of course, you'll need access to a secondary email address to message the company's support team.

Type "login.yahoo.com" into the browser's URL address field.
You are greeted by the Yahoo! account sign in page.
Click the "I can't access my account" link in the box on the right side.
Select the "My account may have been compromised" option from the choice of sign in problems.
Click the "Next" button.
Type your Yahoo! ID and security code on the next page.
Click "Next" to continue.
Select an alternative email address to send a reset link to.
This only works if you previously added a secondary email address.
If not or the alternative email address has been tampered with, then select the "I can't access any of the above" option.
Click "Next."
Answer the security questions on the next few pages.
You will usually have to answer at least two security questions.
Enter a new password and repeat the password when prompted.
Click the "Next" button to finalize the password-reset process.
Recover a compromised Yahoo! e-mail account
http://www.trishtech.com/internet/recover_a_compromised_yahoo_account.php

How to recover your Hacked Yahoo! Account
http://pctechnotes.com/how-to-recover-your-hacked-yahoo-account/

Aug 03, 2013 | Internet & Communication Software

1 Answer

I need to knowYahoo! Application ID


Forgetting your Yahoo! password or ID can happen to anyone, Yahoo! has established procedures for you to retrieve both without having to create a new account.
The password and ID retrieval process is a short and simple one, but you must follow it exactly. The forgotten password process does not give you the password you created when signing up for the account, it gives you a new one, which you can change later. Forgotten Password
To recover your Yahoo! account password, click on the "Sign In" link from the Yahoo! homepage, which will take you to the "Sign in to Yahoo!" page.
Follow the "I can't access my account" link directly below the yellow "Sign In" button.
Select the "I forgot my password" radio button on the next page and then click "Next."
Enter your Yahoo! ID and the code as it is shown and then click "Next."
From the following page, choose whether you want your password sent to the alternate email address or cellular phone number given when the account was created, and then click "Next."
An email is then sent to your alternate email address or cellular phone inviting you to reset your password.

Forgotten ID
From the Yahoo! homepage, follow the "Sign In" link located near the top of the page.
On the next page, click on the "I can't access my account" link directly below the yellow "Sign In" button.
On the next page, you must provide the alternate email address, birth date, country of residence and postal code given when the account was created.
When finished, click on the "Next" button and your ID will be emailed to your alternate email address.


Password Security Questions If you do not have access to the alternate email address or cell phone number provided when the Yahoo! account was created, you must click the "I can't access any of the above" radio button on the "Please select an option to reset your password" page.
After clicking "Next," you must provide the answers to the security questions selected when the account was created before you are able to reset the account's password.

When All Else Fails

If the Yahoo! account password or ID retrieval methods don't work, you may want to create a new Yahoo! account.
This is done by following the "Sign Up" link at the top of the Yahoo! homepage, next to the "Sign In" link mentioned earlier.
If you choose to create a new account, be sure to remember the alternate email and cellular number you provide in case you find yourself in a similar situation down the road.


http://https//edit.yahoo.com/forgotroot?done=http%3A%2F%2Fwww.yahoo.com%2F&src=fpctx&partner=&intl=us

May 01, 2013 | Internet & Communication Software

1 Answer

Cant access my gmail account


For your information, any E-mail account cannot be accessed without an E-mail ID and a user defined Password. You have said, you had previously accessed the the account without entering the password and ID, which means google chrome had remembered your user ID and password and now, for some reason, it has deleted that information.
Now, if you can not remember either ID or Password, you can always click on the "Can't access your account?" to send the password resetting mail to your Recovery e-mail address (which you have linked while creating your account) or to send a sms to your mobile to recover your account.
And, if you have lost both the ID and the Password, you have no other way other than creating a completely new E-mail account.

Hope this helps, Mrityunjay.

Jun 13, 2012 | Google Chrome

1 Answer

Cannot access my yahoo e-mail


You couldn't access because of password wrong, ID wrong, or something else? Did you get any error message when you trying to access? In case you can't access because you forget ID and password, then you can have it reset by go to yahoo.com, click on Mail, and click on I can't access my account, fill out the information to have your ID or password reset.
Thanks

Aug 03, 2011 | Google Chrome

2 Answers

Can't sign in on e-mail that we've had for over a year.


Unfortunately, this happened to me last year and I was not able to retrieve my account. What occurred was someone hacked my account and changed the password before I could catch it. Please contact Yahoo Account Services, they will be able to try help you. Their address is account-security@cc.yahoo-inc.com . If you provide them with your account info, they should be able to reset the account and get you back online. Unfortunately, I couldn't remember all my account info, therefore, no help from account services.

Hope this helps,

Have a great day and don't forget to rate

Feb 26, 2010 | HP Internet & Communication Software

1 Answer

On August 10, 2009, I went to change my password for wbb_scaepa@yahoo.com and was given two questions only I would know the answers to. I changed my password from ''elephant'' to inuyupik'' and typed in...


Hi Jerome,


I checked to see , ans I notived thar Stbeins yahho account Stebbins_ira (with email stebbins_ira@yahho.com) as the password "council". I don't know if this is because she changed it or (which I think happened ) never was changed.

What I also noticed in relation to your Yahoo account wbb_scaepa (with the email wbb_scaepa@yahoo.com) was that the password "inuyupi" is set, but the data on your ID account was of Stebbins Ira (greeting name, name, adress, ***, age, etc), not yours. Therefore, anyone accessing your account would think it was accessing Stebbins' account. That is fixed.

Now, I urge you both Jerome and Stebbins to CHANGE IMMEDIATELY YOUR PASSWORDS, since at this moment everybody knows them, and can access your account, view or send emails in your name or even get hold of your accounts by changing the passwords.
So, do it now.

After changing the password, Sebbins might have also to change the password for the email account in Outlook, Outlook Express, Windows Mail or any other e-mail program she is using to access her email from her office.

If she is using Outlook Express or Windows Mial, for instance, she would have to open the email program, go to Tools/Accounts..., then Select the Yahoo account (stebbins_ira@yahho.com), click on Properties, tehn on Servers tab and change the password to the new password.
Then, she will be able to access the e-mail both through Yahoo pages (webmail) and through her office's email program.

So, once again, change immeddiately your password.

Aug 18, 2009 | Internet & Communication Software

1 Answer

Lost my email account ...


go to the "forgot your password" and answer the secret question, it will chagne you password.

Oct 28, 2008 | Internet & Communication Software

2 Answers

Yahoo Password Forgot


Hello nee_bhatia

This is the email address I have for contacting Yahoo! security regarding a password reset.

Contact Yahoo! to reset password
Yahoo! Account Security:
account-security-help@cc.yahoo-inc.com

I've run into the same problem b4. Now, I keep detailed records of all my web mail accounts - including the registration information I used for each one of them. Sometimes we have to learn the hard way. I sure as hec did! :P

I will warn you, they are slow to respond and once they do respond, they are extremely vigilant about making you provide all the information you used when you created the account.

I think you'll find the information HERE more useful and faster. Go ahead and submit the request to Yahoo! Security then, follow the recommendations on THIS page. If you need any help at all, just let us know.

You will stand the best chance of recovering your Yahoo! password at the computer where you set up the new password last night.

If you use Yahoo! messenger w/ that same user name AND you've used it since you changed your password, then you might be able to recover the password using one of these free password recovery utilities.

Advanced Instant Messenger Password Recovery

Mail PassView


***************
* If the information I provided you w/
* resolved your problem or lead you
* to a resolution for your problem or
* an answer to your question, then, a
* "FixYa" rating would be most
* appreciated. @:)
*
* (You can assign the same rating to
* more than one expert who participated
* in solving your problem.)
*
* It is best to wait until the problem
* has been resolved b4 rating the experts'
* solution(s). Once you enter a rating,
* the problem will be closed and we will
* not be able to continue to assist you.
*
* Very often it will take more than one
* exchange of information between you
* and an expert in order to resolve your
* problem. If a proposed solution doesn't
* work for you, don't rate it yet. Instead,
* post back here letting us know and we'll
* continue to work w/ you until we find a
* solution that does work for you.
*
* Thank you
* BJ @:)
***************

Apr 09, 2008 | Microsoft Office Outlook 2003 for PC

Not finding what you are looking for?
Internet & Communication Software Logo

Related Topics:

704 people viewed this question

Ask a Question

Usually answered in minutes!

Top Internet & Communication Software Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18299 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Lesley Cameron
Lesley Cameron

Level 3 Expert

353 Answers

Are you an Internet and Communication Software Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...