Question about Computers & Internet
I posted a problem earlier and cannot resolve. I have had an account with Yahoo for years and 6 weeks ago I changed my password. I have been accessing my email several times a day with no problem. 4 days ago, when logging in, I received error 'incorrect ID or password'. Selecting the 'forgot password' option on the login screen allowed me to state my id. The screen said that my password could not be reset on line and to consult the customer care document. I have searched help for this and haven't found anything useful. My clients are receiving message that ID does not exist yet I can't set this id up again as a new user. I have set up another email id address caply9865.yahoo.com.au in the meantime but this hardly solves the problem of stored emails, address book and communication with everyone I know in the world.
Does any one know what happened or better still, how to get out of this mess?
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Posted on Jan 02, 2017
Tips for a great answer:
Apr 30, 2016 | Yahoo Mail
MAIL ACCESS PROBLEM
When you set up an e-mail account
with free public e-mail services such as Yahoo! Mail , Hotmail/Live or Google Mail, you are invited during the setup procedure to enter an Alternat(iv)e
E-Mail Address. The purpose of this is to provide an address to which the
Support Team of the E-mail Service Provider can send a link or code (or both)
to enable users who have forgotten their passwords to reset their passwords.
Go to the Log In/Sign In page of the
e-mail account you are having problems with and click on "Forgotten
Password". Enter your alternative e-mail address and then submit a
Password reset request. You may also be asked some security questions in order
to verify you as the account holder. Once you have accessed and opened the
Yahoo e-mail sent to the alternative e-mail address, click on the link inside
and you will be allowed to reset your password.
To avoid mistyped password errors,
this time, before you enter the new password, type it into a text or e-mail and
then copy and paste that into the password box before submitting it. Send the
text or e-mail containing the password to yourself or to your other,
functioning e-mail address and save this e-mail in a discreet folder on your
Unfortunately if, for any reason,
you are unable to access the alternative e-mail address or accurately answer
all the security questions, then you will never be allowed access that account
again, unless you can remember and enter the correct Username, Password and Security
In that event, however, there is
nothing to stop you opening another Yahoo! Mail account. Only the
Username/E-Mail Address will have to be different.
I hope this helps.
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Oct 01, 2011 | Yahoo Computers & Internet
Aug 27, 2011 | Yahoo Messenger
Your problem is you cannot open your account so kindly follow this link. https://login.yahoo.com/config/login?.src=fpctx&.intl=us&.done=http%3A%2F%2Fwww.yahoo.com%2F
1. Double click the link above
2. Click the word "I can't access my account."
3. Choose I forgot my password.
4. Click Next.
5. Enter your yahoo id
6. Enter the code shown. if you cannot read the code click can't read this code.
7. Click Next
8. Then write your alternate email if you have, the one you validated during your registration
9. Click next
10.Or if you do not access your alternate email choose i can't access any of the account above;
11. Then answer the following questions, your birthday, your country and your postal code;
12. Then if they find your information, they will email your account. If you forgot your yahoo password you can reset your password.
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