Question about Polycom SoundPoint IP 500 IP Phone
SOURCE: Polcom phones stop ringing
1) After rebooting you can watch your ftp server and see the phone logging in and logging out. Its doing several things (checking the size of the bootrom.ld and sip.ld files and seeing if an update is necessary, etc etc) that I will go over later. It will reboot a couple of times to finish off the update.
2) After the reboots, lets be absolutely sure and lets check the bootrom and SIP versions.
If you did everything right, you should see the latest versions of the bootrom and SIP app that you had placed on your ftp site.
Now check your FTP site. You will notice that there are files being uploaded to your directory with *.log extensions. You guess it, these are just logs that the Phone dumps so you can trouble shoot when need be. If everything was done right, your phone will of seen the new bootrom.ld file and downloaded it, rebooted, and installed it. Next it will download your new sip.ld file and use it.
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Posted on Jun 28, 2008
Make sure you have the latest BootROM and SIP config files for this
polycom(sip.ld, sip.cfg, etc...) on your TFTP server. If you do not
have this - download from here - http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip501.html
If you do not have a TFTP server, you can download one for free.
Posted on Apr 14, 2009
You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.
"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.
This is pretty simple though, one of three things is happening:
1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).
You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.
Posted on Jun 04, 2009
Testimonial: "thank you"
To get into the web interface, the default username/password is "Polycom"/"456" (Note that this does not work with Safari 1.2.2.)
To get into the Admin interface on the hard phone, the password is "456". (Prior to v1.3.1, the web interfaces to the phone uses "Polycom"/"SpIp" as the username/password.)
The "user password" (not used much) defaults to "123".
To reset a lost admin password to default: at phone boot, during the 5 second countdown, push/hold 468* on the phone. Enter the phone's MAC address as the password. This will reset network info but keep peers loaded. Tested on Soundpoint IP 650.
Posted on Dec 22, 2009
Testimonial: "Thanx a lot. Although I had managed to find the password for console but the web interface password was still missing. :-)"
This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.
Posted on Jan 12, 2010
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