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I am not sure of that particular model but most do not store milk... You use the steam generator to steam through the milk, held in a separate container. Since you are new at this, get into the habit of cleaning it regularly as without cleaning everything can clog. When you buy coffee start out with a "dark roast" and build your way to an espresso blend, usually the darker the coffee the oilier the bean and hence cleaning gets more important. If you grind the coffee beans yourself use the finest grind available. And enjoy the coffee!
How old is the machine? If you have cleaned it and delimed the machine and it still is dripping slow, the machine may need to be replaced. Please call service at 800-352-2866 with the model and date code.
I JUST fixed (I Hope!) my 11 month old B60 by taking a paper clip and a straightened safety pin to the top of the coffee maker (where the top pin punctures the top of the cup) and the BOTTOM pin which punctures the bottom of the cup. (remove the bottom dark brown holder by pushing up on it).
After one or two attempts, I ran water through it without the coffee cup, then used a decaf cup and brewed it just fine....
I do apologize but the part you are looking for is not available. Please look at the bottom of the brewer for the model and date code. Then contact customer service so that you can be assisted further. The machine carries a 3 year warranty so if it is 3 years old or less it will be replaced at no cost. If it is older than 3 years, it will be replaced at a reduced price.
THis sound is usually caused by the water being low in the tank. This can be because the machine is left on for long periods without being used. If this is not the case, then it would probably be your heating element getting small holes in it.
time to descale the machine not with vinegar but with descaler product 1part descaler 1 part descaler fill the water tank put machine on for few minute stop it for few minute start untill empty rinse very good a few water container and that it if our coffee does not stay warm after that at the bottom of machineinside check the element contactsometime the contact overheat they get some corosion on less power go trus them = less heat i say not to use vinegar vinegar remove calcium in little piese you might block the machine descaler melt calcium thanks for using fixya pierre