Question about Logitech Cordless Desktop MX 5000 Laser

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MX5500 October 20, 2008 Logitech MX5500 M/N Y-RBF91 RT7RB2 P/N 820-000814 (13782?001 B) PIN M C752CZ C/N 06032 I have problems with my wireless keyboard & mouse - keyboard: erratic behavior e.g., SHIFT & 3 may produce either "/" or "#" There are others ,but lack of consistency, is the problem and probably a symptom. mouse: the pointer often get hung up, tapping the mouse on the pad will wake it up. (Is it designed for this kind of knocking? It?s not violent, but the printed circuits ... ?). In any case it?s annoying and inappropriate. Keyboard & mouse batteries are 80%, and it is only a few months old - see my registration in your file. The Blue tooth connection assistant - OK My Operating System is vista. Intel Core Quad CPU Q6600 2.4GHz RAM 8.0 GB When 64-bit technology becomes available for Vista, l I?m going there. Also Linux?s Mandriva will be my future OS. Can Logitech cope with these new technologies? Further there is another curious occurrence, when I loaded Logitech - I lost my Lexmark X9575 All-in-one printer. It worked before but not after: Why? If there is a connection, what is it? I have it working. I would like to acknowledge your foreseen time and concern on this matter, thanks. Dutch James Mitchell 613.249.8475 Download updates for Logitech Desktop Messenger This problem was caused by Logitech Desktop Messenger, which was created by Logitech, Inc. Solution A newer version of this software is available for download that addresses this problem. Logitech, Inc recommends updating to take advantage of security and stability improvements. Go online to the following website to update Logitech Desktop Messenger: "TYPE=PICT;ALT=" Logitech, Inc October 17, 2008

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Your mouse has a sleep function, but will (should) wake up just by moving it, and tapping it against the mousepad should NOT be necessary. It is VERY recilliant, and will take a lot of abuse, dso no harm is done from the tapping.

As your keyboard is also behaving strange, I would first take a look at the USB BT reciever. Is it mounted in one of the rear USB ports on your PC? If yes, try to use an USB extender, in order to get it a bit away from the PC and it's "electric radiation". This alone works wonders for both mose and keybd. If you do not have an extender, try the front USB port if one is available, or buy an extender.

If however, your keyboard continues to act up with the reciever away from the PC, both mouse and keyb must be faulty (very unlikely), and should be returned for warranty repair.

Oh my god.. I just saw the date of your question.. what a wast of time. I am sure you got it solved long ago.


Posted on Apr 24, 2009


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