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Can't Open Photos Attached to Emails Any More

Have AT&T Browser which uses Kodak EZShare to open any attached photos. Used to work. Now we always get message "Cannot find file C:....Local Settings\Temporary Internet Files\Content.IE5\XXXXXXXX\name of photo"
Is there any way to get this looking in the right place for whatever it needs?
Should it be looking for an IE5 file if we don't use IE?
AT&T no help. They said to contact you.

Posted by on

  • MarinM Oct 29, 2008

    Reinstalled IE and didn't help. I can download and then open them, but I don't want to have to do that for every photo someone sends me, especially since opening them worked for years until a few weeks ago. It seems there should be a way to fix. Getting a different browser is definitely tempting, though.

    I never use IE, btw, I use AT&T Yahoo (inherited, they bought out my old browser) does that matter?

    Marin

  • MarinM Oct 29, 2008

    Reinstalling IE did not help.

    These are new emails with photos, not old ones that have been saved.

    As far as reinstalling AT&T browser, now that you mention it, I did reinstall it about a month or more ago, because it wasnt't linking. I wonder if that was what caused the problem in the first place. I didn't make the connection because I don't usually open photos, and other people didn't mention the problem to me until later, so I don't know whether it happened at the same time.



    Can I create a folder called Temporary Internet Files\Content\IE5 in my Local Settings?



    PS Sorry I can't stay here very long at a time, hope it's OK to get back later.

    Will try reinstalling AT&T (or Firefox!) tomorrow or so.

    Thanx

    Marin

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  • Contributor
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Make sure that you have not changed the file location of EZshare by going to my computer, go to the c drive, going to local settings, going to temporary internet files, content.IE5 and see if you find the photos that you have done before. If you can't get to any one of the places on your c drive, go back to c drive and click on program files and see if you can find the software. When you do, try to make sure it is working with the internet and see if it is installed for the internet pictures.

Posted on Oct 28, 2008

  • Jazz Boyce
    Jazz Boyce Oct 28, 2008

    You may have to reinstall EZshare if you can't.

  • Jazz Boyce
    Jazz Boyce Oct 29, 2008

    If you have the EZshare software installed, it should already be there but if the folder is not then that is why you open pictures the way you used to. Try making the folder and see if it works then.

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  • Master
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3 choices:
1. Reinstall IE
2. Use a different browser like FireFox (the best by far)
3. Download the photos to your PC and open them from there.

Posted on Oct 28, 2008

  • 1 more comment 
  • Swilin Sampson
    Swilin Sampson Oct 29, 2008

    Best switch to FireFox. Its free and extremely stable, unlike IE and some other browsers. Give it a try and see if that helps first..

  • Swilin Sampson
    Swilin Sampson Oct 29, 2008

    Did you do a disk cleanup recently? Because, that would cause all Temp files to be deleted. This issue could also be because you were trying to open older files that would have been lost after the disk clean.

  • Swilin Sampson
    Swilin Sampson Oct 29, 2008

    Are you opening these pics directly from the web based email program, or are you saving the email to your computer and opening it from there?

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  • Master
  • 1,847 Answers

Did you try opening the same page on a different browser?

Posted on Oct 28, 2008

  • Legin Varghese
    Legin Varghese Oct 28, 2008

    download fire fox from the link below..

    http://www.mozilla.com/en-US/firefox/

    this will fix the issue
    Thanks
    kevin


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Try reinstalling Internet Explorer, that should fix the problem.

Posted on Oct 28, 2008

  • 2 more comments 
  • Ginko
    Ginko Oct 28, 2008

    Download Internet explorer here and install it:

    Internet Explorer: Get It Now

  • Ginko
    Ginko Oct 28, 2008

    One thing, if pictures were atachments to old emails saved onto your computer they may have been deleted.
    Do you use a web mail like hotmail, yahoo etc. or you use Outlook to open the mail and the attachments?


  • Ginko
    Ginko Oct 28, 2008

    Did you try reinstalling the AT&T Browser, here is the download.

  • Ginko
    Ginko Oct 28, 2008

    The problem is understanding if the pictures were saved on your computer and had been deleted, this happens if you use a system like outlook, if you have online web mail, you should be able to login and download the picture again.

    if it is a setting problem you can try performing a system restore, see How to perform System Restore
    to a recent date before you had the trouble.

    If this does not work, reinstall the AT&T browser and download pictures from mail again.


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