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Cant get cd drive working

My cd drive did not read any cd's, tried to take my computer to get fixed but I am trying to avoid reinstalling the whole windows. After couple diagnostics one said to reinstall them and second person recommended to buy a new one. The new one i bought is Sony DRU-V200A > but I cannot install the software since i have to install the actual drive first. Also after trying some tips > it displayed this message > Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
So perhaps my pc is really getting destroyed by viruses?
Also when I tried to plug in new external hard drive it shut off my pc twice stating its preventing from damaging computer, so i cannot install that either. Pc otherwise works fine. The second person installed some stuff to clean it up and scan it etc. But I need the cd drive. If to reinstall the windows is something I have to do > how could i possibly do that my self? I do not have any cd's from this pc, it was custom built a few years ago for a bussiness purposes and plus my cd drive is not working. Is there a way for me to take care of it? I cannot afford someone fixing it at the moment, please help!!!! :) much appreciated

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  • 59 Answers

If you do not have the cds (operating system, drivers atleast) you cannot
you also have to have a working optical exp. cd rom etc drive

Posted on Oct 30, 2008

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My dvd drives can read cd but cannot read dvd disc


that seems strange if it reads cd's it should read dvd's

Click start control panel,administrive tools,computer management,device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select the no _ for your specific area
If this does not fix the problem you might try
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps

Jun 15, 2011 | LG Computers & Internet

1 Answer

I have a Gateway NV52 and the CD/DVD drive doesn't work. It worked fine for a short time, but suddenly stopped reading discs. It tries to find data on the inserted discs, but eventually just pops out the...


you might have to physically unplug the leads for this cd/dvd rw then plug them back in or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
click start control panel administrive tools computer management device manager scroll down cd dvd rom drives if you see a yellow question mark? right click you will have options to update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
Hope this helps

Apr 30, 2011 | Gateway (5500652) (  5500652)...

2 Answers

My cd drive wont open or read disks anymore what can i do to fix this?


If its not reading your CD any longer, you will need a new CD Rom drive. If it not opening either, the power to it needs replaced which is the whole unit.

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1 Answer

My ROM drive is not working. it cant read


Often DVD will not read, but trying cd to play music will work. which will drive circuits very hot to drive offmoisture condensation. Upon cool down DVD will read. If it does not play the whole DVD, use cd again to get moisture off, until DVD can play all the way and second DVD will play all the way.

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2 Answers

Can't read cd's or dvd's and no sound


The best thing you can do is back up all your important data to an external USB drive and reinstall Windows (I assume you're not running Linux). There may be a recovery program and partition included with the PC if it is relatively new, and that will make the process much easier. That should fix the problem.

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1 Answer

Cd/dvd shows in my computer but disc's will not play


Dear Sir,
Welcome to fixya expert zone

Try these troubleshooting Techniques
1) Make sure that your DVD drive not reading both CD and DVD

2)Try to boot from CD/DVD during start-up.If it is correctly booting from CD/DVD.Your DVD drive is working fine.Problem is from your operating system side,So you have to reinstall your operating system.If it is not booting from CD,your DVD drive is faulty,you have to replace drive lence to fix this problem.If lence is not available for your drive model,then you have to replace whole drive to fix this problem.

I think it helps.if you faced any difficulties to resolve this issue leave a feedback we were happy to assist you.


Have a Nice Day!

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2 Answers

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try to boot the computer using cd. like you trying to install windows. if it read the cd to get into the windows setup, then cd drive is good.

1st make sure you set the option boot from cd first in the bios.
2nd place a windows setup into the drive.
3rd save and exit the bios.
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maybe u have a windows problem, try to reinstall windows, that the easy way.

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1 Answer

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I see ..if it reads the cd and dvd-s it is probably good and all you have to do is to reinstall the program that u use to burn disks ..but about the second issue with the sound ..try to reinstall the sound driver ..maybe its corrupt ..also look at the settings in the sound driver to see if it isn't maybe locked on left from balance ..but if you cant figure just reinstall the sound driver too ...
By the way if you was using vista program to burn dvd an cd ...just reinstall the whole machine ..it might just fix all the problems..I suspect that its bug-ed

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1 Answer

Unable to install Maximym Mahjongg game. Computer cannot read the disk.


Good morning! please try to check from the Device Manager if your CD drive is enabled & working properly, if not we have to reinstall the driver, then after reinstalling the driver if still it doesn't read the inserted CD, then try to install a new CD Drive unit -if it works then the previous CD drive unit is defective. best regards

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