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Acrobat.com won't let me uninstall - Computers & Internet

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  • red_ricky90 Apr 19, 2009

    Acrobat.com is a program. A separate program that is not Acrobat Reader. When I updated from Adobe Reader 8.2 to 9.0; Acrobat.com was installed without my permission the way adware or spyware often installs itself. Another program I don't recognize, also installed itself; it's named Adobe Air;

    I can unistall Adobe Reader 9.0 by going to its install file in the setup folder. It will prompt me to either "re-install" (in order to fix problems) or "remove". If you "remove"; the Reader program will be uninstalled but the other two programs (Adobe Air & Adobe.com) will remain on your computer.

    Oh, and unless you had a back up Adobe Reader 8.2; your reader will be gone too. So for those keeping score, that's 3 pain in the arses!

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It's installed as part of Adobe Air or Acrobat Reader 9 upgrade. Try these steps to manually remove acrobat.com, which most people don't realize they are installing because Adobe went the route of SPYWARE. - http://kb2.adobe.com/cps/407/kb407354.html

Posted on Feb 21, 2010

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Thats because at this time, Acrobat reader and affiliated programs are essential programs. If what you are saying is that you are trying to update from previus much older version, and it wont uninstall the first one. Then you will just need to put a duplicate into the computer, they actually dont really take up too much room if you are only getting the reader for looking at PDF format type files.

Otherwise, Contact Adobe directly and request support help from them. I dont like playing in other companies backyards to try debugging their programs, i just offer the most logical suggestions using the information i am given

Posted on Oct 28, 2008

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Posted on Jan 02, 2017

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If i dowlload any file from the internet it will not showing in the acrobat reader correctly rather it is giving a message like not convertible.


First attempt to uninstall adobe acrobat reader through the control panel. Reboot, then go to get.adobe.com and download the latest version, (not the plugin for your browser, but the actual reader program) Then try it out, if the problem continues, feel free to contact me, we'll get this solved for you :)

Jan 08, 2011 | Computers & Internet

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Aobe won't let me use user guide


What version is the Adobe Acrobat Reader on your computer? If it is version 9 and you are trying to see the user guide from within a browser window (like Internet Explorer), you will have problems because of a known issue with Adobe Acrobat Reader 9. If the above is true, you will need to uninstall Adobe Acrobat Reader 9 and install Adobe Acrobat Reader version 8.1.3
(Click Here) to download for version 8.1.3. If you are unsure how th uninstall version 9 and install version 8.1.3, please post a response to this an I will give you details based on your operating system.

Feb 07, 2010 | Acer Computers & Internet

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Brand new computer and i did not install the adobe it came with the computer Vista basic and i get the 1311 error message when i try to run adobe computer 1 day old !


no big problm if u comp is new r old...

When you try to install Adobe Acrobat 6, 7, 8, or 3D on Windows, the installer returns the error message "Error [1311, 1335 or 2350]. Source file not found: [drive name]:\ Adobe Acrobat [version]\data1.cab. Verify that the file exists and that you can access it." If you click Retry, the installer returns the error message "Cannot find the file Adobe Acrobat [version]\data1.cab."
Solution Perform one or more of the following solutions:
Solution 1: Check the Acrobat CD-ROM.

Make sure that the CD-ROM from which you are installing is free of dirt and debris. If necessary, clean the CD-ROM with a soft, lint-free cloth.
Solution 2: Temporarily disable anti-virus software, and then install Acrobat.

For instructions, see the documentation for the anti-virus software or contact the manufacturer.
Solution 3: Extract the compressed installation files, and then install Acrobat.

  1. Right-click the folder and choose Extract All.
  2. Follow the on-screen instructions.
  3. To install Acrobat, double-click the Setup.exe file located in the folder that contains the extracted files.
Solution 4: Uninstall the CD-ROM drive and let Windows redetect it, and then install Acrobat.

  1. Right-click My Computer and choose Properties.
  2. Click the Hardware tab, and then click Device Manager.
  3. Expand the DVD/CD-ROM drives section.
  4. Right-click each device listed under DVD/CD-ROM drives and choose Uninstall. Click OK to confirm.
  5. Close Device Manager and restart the computer.
  6. After Windows redetects the DVD/CD-ROM drive(s), insert the Acrobat CD into the CD-ROM drive and install Acrobat.
Solution 5: Install Acrobat from the desktop.

  1. Insert the Acrobat CD into the CD-ROM drive.
  2. Copy the Acrobat folder from the Acrobat CD to the Desktop.
  3. Double-click setup.exe in the Acrobat folder on the Desktop, and then follow the on-screen instructions to complete installation.
Additional Information Errors 1311, 1335, and 2350 occur when the Acrobat installer is unable to access the necessary files from the CD-ROM drive. These same errors may also occur if antivirus software interferes with an installation or if the installation files are compressed.


thank u sir,, if u feel i helped u, then plz vote/rate me with good marks..thank u!!

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3 Answers

Cannot complete uninstall of adobe acrobat 9 pro.


here is a link from adobe's website, this will help you completely remove the product.


http://kb.adobe.com/selfservice/viewContent.do?externalId=kb400654&sliceId=2

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1 Answer

Cannot uninstall adobe acrobat 9 pro from a HP pavilion


dear,to remove/uninstalling the acrobat 9 reader ,,you must follow the following step..
1-open the control panel
2-open the add/remove program
3-click on acrobat 9 and press remove
4-then follow the step with instruction.

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1 Answer

Hi when i go into some home pages anmd wish to look up flights etc the acrobat reader shows a fault and reads ACROBAT FAILS TO LOAD ITS CORE DLL.this peoblem then locks up the computer and i have no option...


Hi harrty,

I think your Adobe Acrobat is corrupted, you may have to uninstall it from the Add/Remove Programs in Control Panel or Programs and Features in the Control Panel in Vista. Then afterwards reinstall the application from the ADOBE website. The link is:

http://www.adobe.com/products/acrobat/readstep2.html?promoid=BUIGO (this for Windows XP)

http://www.adobe.com/products/acrobat/readstep2_allversions.html (this is for Vista)

Most likely the problem will be resolved after doing this. Try it out first.

Hope this helps!

Peace! :)

Oct 20, 2008 | Computers & Internet

1 Answer

I have mozilla firefox and I'm having a problem launching Acrobat.


what version of acrobat r using?
try uninstalling acrobat and installing it from here
https://addons.mozilla.org/en-US/firefox/browse/type:7


pls rate this solution

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2 Answers

Adobe 8


uninstall adobe from add and remove progremes and reinstall adobe from
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2 Answers

Acrobat Reader Update


Hi,

For windows XP, please download and install Acrobat 8.1 from Adobe from HERE

For Windows Vista, please download FROM HERE

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