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HP provides details of the problem on its website. The
problem usually occur on PC laptops or when printing across a network.
HP offers several fixes for the problem.
First, check your Windows print queue and ensure the printer
is not set as "Paused" or "Working Offline." This can often clear the
problem and resume your printing.
The problem can also be caused by printer driver issues. Try
uninstalling and reinstalling the printer driver. Connecting your
printer directly to your computer using a parallel cable may solve the
problem, but this may not be practical in all cases as many modern
laptop computers do not have a parallel port.
"Power Cycle" Your printer. Shut down the printer, unplug
the power cord from the socket, give it 5 minutes, plug it in again and
turn it back on. Try to print.
If the printer still won't process a job, shut down and restart your computer.
Check your printer cable connections to the computer.
Check the printer for any paper jams, check the trays, and
also pull out the toner cartridge and/or remove any paper jam, if you
find one. Put the cartridge back in. Then try to print.
If after completing the steps above, the printer is still
not working, click "Start," then "Settings," click "Printers," and the
printer folder will open. Make sure your HP LaserJet 5 is selected as
the default printer.
Double-click your printer, and delete everything from the print queue, canceling all the print jobs. Close out the queue.
Right-click on your printer icon and make sure it's not offline. If it is, then click "use this printer online."
Right-click your printer, and click properties. Make sure
the right port is selected for your LaserJet 5 Printer. If you are using
a parallel cable, you are most likely using an LPT port; if USB, then
look for a USB connection in the list. If the port connection is
correct, try to print again.
It's still not printing? Click "Start," then "Control
Panel." Double-click "Programs and Features" or "add or remove
programs," uninstall your Laserjet printer software, and restart your
Insert your Laserjet software and driver disk. Proceed to
reinstall your printer software and drivers. Then test the printer
again. If it is still not working, you probably will have to seek
First unplug the printer from the computer. Go into the device manager, under system in the control panel. You should see some devices listed as unknown device or it may have the printer name with a yellow exclamation mark by the name. Delete any of these that you see. Leave the printer unplugged and restart the computer. When it boots up reinstall the printer software and don't connect the printer until the software says to. It should go right through the install now.
If it copies ok, then the issue is either the way it is cabled to computer or the print driver software settings on pc.... How is it connected via USB? Check port and correct driver is in windows/control panel/printers. Reinstall.
Most USB printers need to have the printer driver installed before you connect the printer to the computer, did you install the printer this way?
Also, check and see if it is the default printer.
If those do not work:
1) Turn off the Terminate and Stay Resident programs MSCONFIG in VISTA. 2) Disable HP device discovery service. 3) Uninstall the All-In-One software. 4) Turn off firewall and antivirus. 5) Reinstall the latest software for the All-In-One. Hope this helps.