Question about HP PSC 2355 All-In-One InkJet Printer

1 Answer

HP PSC 2355 all-in-one scanning problem

I am having trouble with the scanning facility (printing, copying etc works fine). I get the message 'unable to connect to device' when trying to import a scanned image. The scanner starts up then instantly says 'scan cancelled' and I am told there is no scanner installed. This was working fine until I recently bought another HP printer and installed it. I know it is connecting to the right device but I am unsure as to why it wont connect.
I am using a mac OSX system.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 32 Answers

Hi shaundoyle -

first, I wanted to point you to HP's general support page for your model:
http://h10025.www1.hp.com/ewfrf/wc/product?product=422000&lc=en&cc=us&dlc=en&lang=en&cc=us

here is another link, this one to a doc for connecting to more than one HP product using a Mac:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpm01356&dlc=en&product=422000

here's a link to a doc about the scanning stopping:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00803473&dlc=en&product=422000

and yet another link, this one for probs printing through 'classic' applications:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00035422&dlc=en&product=422000

it sounds like one piece of software overwrote another, or your two pieces of hardware are fighting each other for your Mac's attention. hope this helps a little.

-JW50

Posted on Nov 04, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

HP PSC 2355 is stopping in the middle of printing. Then can't even get it to turn off. message )xb984489d and 165 hw interrupt_hwv2.c Can you help?


Just fixed a HP PSC 2355 that had this problem. Turned out it was caused by dried out electrolytic capacitors on the printer circuit board. You can check it yourself by carefully removing the plastic cover around the power / USB connectors and then blowing warm air in to the opening with a hair-dryer for a couple of minutes. If everything's working now, you probably have faulty capacitors. Exchanging them is another matter entirely, don't attempt this unless you have a good working knowledge of electronics!

Mar 31, 2011 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

HP 1401 Prints, not scans


HP PSC 1401 prints but not scans

Aug 19, 2009 | HP PSC 1401 All-In-One Printer

1 Answer

Can't print from the internet but will print emails and other documents saved on my computer


Hi,
I understand your concern that you are unable to print from Internet explorer. To resolve the issue you need download and install the HP smart web printing software. Click Here for the HP smart web printing software and select your Operating system and download the software.

May 22, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Scanner and copier do not work


In your case, the scanner light is not lit during the scan or copy. If you print something from the pc, it would print just fine. Try to powercycle the printer, then try copying again. If it persist, scanner is defective but you may still use it to print from pc.

Mar 05, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

SCANNING PHOTOS INTO MY COMPUTER - INTO WINDOWS PHOTO GALERY,


Hi,
Does your computer have Windows XP installed? If it has and you use the installation disk that came with your HP 2355 All-in-One you should be able to easily scan and save the photos to My Pictures.
After installing the features put a photo in the printer, go into My Pictures and you should get a message at the top of the menu on the left of the screen saying 'Get Pictures from camera or scanner'.
Clicking this brings up a screen which leads you through the Scanner and Camera Wizard for HP PSC 2350 Series.
I have scanned and saved many photos using this facility.
Hope this helps
Glinny

Jun 19, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Cant get printer to make copies


is there any error message ,did try to scan

Jun 16, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Coping problem HP psc 2355


it seems to a hardware issue with the scanner
It needs to be replaced

May 31, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Hp 1350 printer will not scan.


You need sofrware that captures the scan from the scanner. usually comes with the printer, you have to opemn the program and tell it to scan and save.

Scanning by just placing a paper on the scanner and pressing the scan button just tells the printer to scan and probably print a copy, but it doesnt send it to the computer unless theres a program asking for it. Check the installation cd and go through the software that came with it.

Jan 30, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Hp 2355 all in one


Does the same message come up when you try to copy?

Oct 28, 2007 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

HP PSC 2355


I replaced the color cartridge with a HP95 replacement and when I put the lid back down I got the error message "Remove and check color cartridge." I did but nothing seemed wrong. I put the original back in and got the same message. A third cartridge did the same thing. I wiped the contacts with a Q-tip and got the same message. Anybody have this problem before?

Oct 23, 2007 | HP PSC 2355 All-In-One InkJet Printer

Not finding what you are looking for?
HP PSC 2355 All-In-One InkJet Printer Logo

109 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96518 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...