The blue ink goes into its slot but will not dissolve so the unit does not print the blue. We removed it and replaced it but nothing happens..
If your printer still can print but with no cyan color then you most likely have a bad printhed. If your cyan ink is not melting it's because it is not using any ink . Get into the "print quality" menu and print the test page. If you get black, yellow, and magenta but little or no cyan then your printhead is bad. Whith these machines cyan is the first color to have poblems starting with weak or missing jets.
You can try to run the "eliminate light stripes" to see if it will help.
Run it about 3 to 5 times. If still not working right, turn the printer off for at least 4 hours and then test again.
Hope this helps,
Dan
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I don't know how to find the print quality menu. The little computer screen on the printer has been broken for almost a year. We have called Zerox twice and they said it was a factory defect which they acknowledged and they were sending us a new one. We never got it either time or heard back from them. The salesman who sold it to us was independent and died last year.
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