Question about RIM BlackBerry Enterprise Server 4.0 for Exchange Server (PRD07630002)

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E-MAIL THROUGH COMPANY SERVER

I HAVE A BLACKBERRY CURVE. WE HAVE A SPRINT SERVER.
WE DID NOT HAVE PROBLEMS ACCESSING COMPANY E-MAIL
UNTIL THEY PUT IN THIS NEW SERVER. SOME OF THE EMPLOYEES
HERE HAVE BLACKBERRIES THAT ARE NOT WITH SPRINT. WE WERE TOLD THAT THE BLACKBERRIES WITH DIFFERENT PROVIDERS WOULD STILL WORK WITH OUR COMPANY E-MAIL.
SINCE THEY HAVE PUT IN THIS SERVER I HAVE BEEN WITHOUT E-MAIL. I HAVE SPENT NUMBEROUS HOURS WITH OUR I.T. GUY AND THE TECHS AT VERIZON.......SO FAR NO LUCK....I AM GETTING FRUSTRATED.PLEASE HELP.

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Hi;

Few questions:

Which server are you using to deliver emails.. i.e. Exchange or Lotus notes?

What is this Sprint server and the function of it.. i.e. is it a firewall/spam filter etc?

For a quick fix, request your account to be on the Same BES server as the other employee's that have the Blackberry device working. Then work with your Techy guys to route through what the Sprint server is doing to stop your device from not functioning.

I hope this helps,

Let me know,

Thanks.

Posted on Mar 15, 2009

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In order to narrow down cause of problem, you need to provide more info (or organize info for yourself to do trouble shoot).
If it's web mail (hotmail, gmail,yahoo mail etc) or POP mail (Internet provider's email, company mail or even your own domain's mail etc)

also depend on which mailer (mailing program) you are using (MS outlook, Windows Live mail, or access from browser etc)

Sometimes, problem is not your side but server side, if so there is nothing you can do.

If you can give us more detail, someone (include me) can help.
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Of course if you were using more customized mail settings, its possible to keep the mail from being deleted from the server and have access to it from other computers or being logging into your mail account through a web browser like Firefox or Chrome, etc.
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There is also the Express Edition that you can get for free: http://us.blackberry.com/apps-software/business/server/express/ and they make a Lotus/Dominos version now!

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