Question about LG Heat cool Window Air Conditioner
Model 580 7812 24500 230 volt the heat is not working
I talked to LG customer support (800) 243-0000. The tech told me that this model had a problem with the indoor thermistor. It doesn't fail with an open-circuit condition, so you don't get an error code. The thermister just goes out of range and believes your indoor temp is much hotter than it is. That's why the heating never comes on. I'll bet that, even though it ran in COOLING mode, once your room reached setpoint, it just kept on cooling & cooling ... because the thermistor was still giving a false, high temp reading.
So, I bought a new thermistor, P/N 6323A20042A. My unit worked fine. Until the next week when I turned heating back on and now I have the same problem ... gives cooling but no heat. Something is failing the indoor thermistor OR the distributor sent me an old-style thermistor, I haven't gotten determination on that yet.
Regardless, call LG and see if they can't direct you to a distributor for an indoor sensor. LG's warranty coverage for parts is a royal pain, unless you can show a receipt by a certified installer, you're not going to have much luck getting payment for the part. However, the thermistor is only $10. Just hope you get one that doesn't fail on you!
Posted on Nov 27, 2010
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