Question about Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Do i need a neww vacum,my dyson dc24 ball not got any air pressure to suck any dirt up

My dyson is working but there seem to be no air going through the hose and hardly any at the base to the dyson do i need a new vacum or is there a fix thanks

Posted by Anonymous on

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1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC24 - however, I'm sure we can help you get it working again. If the machine isn't picking up as well as usual, there may be a blockage in the machine, and the filters may need a wash.

The easiest way to find and remove any blockages is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc24/dc24-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, the filters need to be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

This should resolve the issue, but if you'd like any further assistance, please get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Feb 28, 2012

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6 Suggested Answers

6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: no suction on dyson dc24 ball

Well i just fixed my Dyson Ball with the same problem you have. My wife and i found out it was a crumpled receipt in the lower section of the hose at the upright/handheld pivot #3 in diagram and it was catching cat hair and other things. I began by removing the canister and turned on the vacuum to see if the direct access to the fan had suction. Then i moved to #5; i reattached the canister and threw in some cat hair into it from the bottom. i turned on the vaccum to see if it spinned around; it didnt. I then moved to #4, i removed the head and then turned on the vaccum to see if maybe the head had a leak at the top connecter; as i predicted the strength was minimal. I then worked my way to #1 to see if the strength was the same or if there was a difference. no difference for us. Well then it must be #3.. of course the last one i checked. I used a small flashlight and peared in and i didnt see anything... i then used a coathanger very softly as to not puncture the hose. i then noticed some hair being pushed out but the main culprit wasnt showing. my wife gave me needle nose pliers and i pried the hose off of the top connection in #3; so i could get a better look; you may be able to push it off with your hands. and viola! a crumpled reciept for 3 Monster energy drinks.... the same ones....i drink... oops!... hopes this helps. just go through it step by step. youll know its working once stuff begins to spin in the canister. almost regretted throwing that dyson registry junk away.


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Posted on Jul 22, 2009

  • 1 Answer

SOURCE: kickstand on dyson dc24 will not stand up

Solution to Dyson Ball wil Not stand up / Kickstand will not go down:

I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.

Posted on Mar 11, 2010

VacuumRepair
  • 438 Answers

SOURCE: how do I get a manual for a DC24 Dyson Ball

Hello There,

Here's a link for your Dyson DC24 Owners Manual (Instruction Booklet) that you requested on our website. Feel free to download the manual and save it on your computer for later use. If you have a problem, or need some help with something on your vacuum, please by all means just add a comment on this page, and I'll be more then happy to walk you through any problem that you may have.

If you found this helpful, please be sure to rate the repair helpful by clicking the thumbs up icons in the top of the page. This is what encourages repair professionals to continue posting free repair advice.

Here's the link:
Dyson DC24 Ball Owners Manual

Thank you,

Chris J.
GoVacuum.com

Posted on Apr 15, 2010

Testimonial: "Thank you so much.....My son had the vacuum but is now unable to use it & I have it, but had no instructions..Again THANK YOU...Barbara R. Harper "

Dysonteam
  • 167 Answers

SOURCE: dyson ball dc24 the brush bar is not turning

Hi its Darran at Dyson.

With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.

If this doesn't rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

DysonInfo
  • 107 Answers

SOURCE: We have a Dyson ball

There is a known issue with the DC24 brushbar motors. First thing to do is try the reset button. That is located on the left of the brush bar unit as you look at the machine. It is red. Press it and see if the brush bar works when the machine is reclined then. If it doesn't, you most likely need a brushbar motor. You can get one from here: Dyson DC24 brushbar motor.

Posted on Nov 30, 2010

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1 Answer

Dyson ball 24 not picking up dirt


Hi Dorothy, it's Jack at Dyson.

If your DC24 doesn't seem to be picking up as well as it should be, and you've already tried washing the filters, it's likely that your machine has a blockage. To locate and remove any obstructions, please take a look at the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction


If you still feel your machine isn't working correctly after following the Support guide, our experts will be happy to talk you through some further troubleshooting checks. You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 22, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson Ball DC24 brush turns but is loose and makes a very loud noise. Brush seems to be hitting sides of vacume.


You need a new brush and end cap. The brush and end cap can wear or break in time as they are made of plastic. Spares available on Dyson web site.

May 21, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Seems to push dirt rather than pick it up


Hi there,

DC24's soleplate is designed to seal closely with the floor surface to ensure high pick-up of ground-in dirt, grit and pet hair. This can mean that occasionally larger debris will get pushed along - we'd recommend using the wand and hose to pick up this sort of thing.

However, just to be sure your machine is working correctly, I'd encourage you to follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

It's also a good idea to give the filters a wash - in normal use, this should be done at least once a month, as shown in the video below. We recommend using cold water without any detergent. Please allow at least 24 hours for the filters to dry completely before replacing them - it can help to leave them somewhere warm, such as beside a radiator, or in an airing cupboard.

I hope this helps - if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 20, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson DC24 makes a loud noise when turned on. The air flow seems to be going out another another end on the vaccum kind of by the on switch.


Hi there,

I'm sorry to hear you're having difficulty with your DC24. If the relief valve is activating, you may have a blockage somewhere in the machine, and the filters may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, the filters need to be washed at least once a month, as shown in the video below. We'd recommend using cold water without detergent, and allowing at least 24 hours for the filters to dry completely before replacing them in the machine. It may help to leave the filters somewhere warm, such as beside a radiator, or in an airing cupboard.

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 01, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson ball dc24 the bar will spin but will not create suction


Hi there,

I'm sorry to hear you're having difficulty with your DC24. If the machine doesn't seem to be picking up as well as usual, there may be a blockage somewhere in the machine. The filters may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, both filters need to be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow the filters to dry completely somewhere warm before replacing them.

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 30, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

There is no suction on dyson dc24


Hi there,
I'm sorry to hear you're having difficulties with your DC24. If the machine doesn't seem to be picking up as well as usual, there may be a blockage somewhere - the filters may also need a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:
http://support.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction
In normal use, the filters need to be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for them to dry completely before replacing them.
This should resolve the issue, but if you need any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.
Best wishes,
JackDyson Online Customer Supporthttp://www.dyson.com


Jan 30, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The front roller is not working on my Dyson DC24 upright vacum cleaner. I can't find a belt in the front assembly.


Hi, it's Jack at Dyson.

You may be able to resolve your problem by following these simple steps:
http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

If you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Jun 05, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dc 24 dyson red ball is making a very loud noise ive been told to check all the hose but im struggling to take to front part off where the roller is it seems to be picking up as the canister has dirt in...


Hi there,

You should be able to resolve this issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1492&product=DC24-ALLFLOORS

If you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Apr 11, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Hello! Help!! The brushbar on my dyson ball vaccuum will not spin. I took out the brushbar and cleaned it, then reset and cleaned out the filters too but still doesn't work. Do you think I need a new...


Sorry this is not a solution. But after reading your problem and other people with the same problem, i just wanted to say i have a Dyson DC24 ball and have only had it 1 year and the exact same thing has happend it is spotless inside and out including the pipes and brush bar, still no matter how many times i press the reset button it still wont spin. I am going to go back to a Hover because im fed up with this piece of **** Dyson! sorry but wasnt there a time when things where built to last! I am now using an ancient Hover junior which is the spare vacume cleaner we keep in the cupboard. Dyson LOL.

Jan 01, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

We have a Dyson ball vacum the brush stopped working it is no longer turning


There is a known issue with the DC24 brushbar motors. First thing to do is try the reset button. That is located on the left of the brush bar unit as you look at the machine. It is red. Press it and see if the brush bar works when the machine is reclined then. If it doesn't, you most likely need a brushbar motor. You can get one from here: Dyson DC24 brushbar motor.

Aug 28, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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