Question about HP 4250 Monochrome LaserJet Printer

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13.20.00 paper jam error

I have a new hp4250 printer that I have just set up and I am trying to test out. Each time it starts to go, I get a 13.20.00 error on tray2. It never tries to feed the paper thru. The 2nd tray goes up but before the paper starts to go thru I get this error.

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  • sawiris Nov 10, 2008

    Upon turning on the printer it goes through its pre-start routine. It displays memory, as it cycles through the three LEDs and then it displays the clearing paper path message. Once it completes clearing the paper path, the LED's go out and then it comes back with the error:

    13.20.00 (HP LaserJet 4250n). I swapped out tray 2 and am still getting the same error message. What is ironic is, tray two works in anothr printer without issue.

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  • 66 Answers

Hi,

i think you having problem on your pickup rollers maybe it's worn out that's why you having that message always...try to replace the 2pcs, pickup roller to fix your problem..

i hope it would help you...

Posted on Oct 29, 2008

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SOURCE: 13.20 error on tray 2 of HP4250

Paper in the back of printer where the duplexer is. Could also be the fuser is going bad.

Posted on Jul 23, 2009

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Paper in the back of printer where the duplexer is. Could also be the fuser is going bad.

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I had the same problem and just talked with HP technician Neeta and she showed me how to fix it. It's a bit convoluted. In essence you have to clear the print spooler. Here is what she told me.

First you have to be clear that there really ISN'T a paper jam by printing a test message this back door way.

Neeta : The USB cable should be disconnected. Neeta: To print a self-test page, press and hold the Power button. Raise and lower the printer cover four times. Release the Power button, and the self-test page prints

If the sel-test page prints, this means you truly do not have a paper jam. Next, clear the print spooler

Neeta : The USB cable should be disconnected.Neeta : Now click on start->RUN.Neeta : Then type "services.msc".Neeta : Then it will open the services window.Neeta : Now please look for the option "print spooler. Neeta : Okay, now , please right click on the option "print spooler" and click on stop then click on start, 3 times.

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Everytime I try to print to my PIXMA 9000 I get an error from the print spooler that the printer is not responding. THe print job starts to print, stalls after a few lines.


1. First, clean your printer. Get some spray-n-wipe cleaner and a clean cloth and clean the entire inside of the printer. Also ensure your paper isn't dirty. Now print a test page. Does the symptom persist?
2. Remove all jammed paper. Check the paper tray first. Look closely at the paper rollers nearest where the paper exits the printer; this is a common source of jams. If you’re trying to print labels, they will often jam just before exiting the printer.
3. Try to print a test page. Does the printer still jam? If you can find no source of the jamming, check the printer's message display window and refer to your user’s manual to look up the printer error code.

OR=

1. Check the printer and/or the software to see if "manual feed" is selected. If manual feed is selected, the printer may be looking for paper in another tray.
2. Reseat paper. Ensure printer is on-line. Check for paper jams or obstructions.
3. Likely suspect: paper-out sensor is damaged or broken. Consult a computer repair shop.

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Unscrewed the hinged plate covering the transfer charge roller(?) to release pressure on from the 25 sheets of paper.
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