I have a new hp4250 printer that I have just set up and I am trying to test out. Each time it starts to go, I get a 13.20.00 error on tray2. It never tries to feed the paper thru. The 2nd tray goes up but before the paper starts to go thru I get this error.
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If you are getting correct test page without errors, simply unplug your printer's USB Connection from PC. uninstall Printer drivers and software. restart PC.. Re-Install New Copy of Drivers and Software.. THEN PLUG THE PRINTER USB CABLE TO PC.. try printing after proper driver is installed..
I had the same problem and just talked with HP technician Neeta and she showed me how to fix it. It's a bit convoluted. In essence you have to clear the print spooler. Here is what she told me.
First you have to be clear that there really ISN'T a paper jam by printing a test message this back door way.
Neeta : The USB cable should be disconnected. Neeta: To print a self-test page, press and hold the Power button. Raise and lower the printer cover four times. Release the Power button, and the self-test page prints
If the sel-test page prints, this means you truly do not have a paper jam. Next, clear the print spooler
Neeta : The USB cable should be disconnected.Neeta : Now click on start->RUN.Neeta : Then type "services.msc".Neeta : Then it will open the services window.Neeta : Now please look for the option "print spooler. Neeta : Okay, now , please right click on the option "print spooler" and click on stop then click on start, 3 times.
1. First, clean your printer. Get some spray-n-wipe cleaner and a
clean cloth and clean the entire inside of the printer. Also ensure
your paper isn't dirty. Now print a test page. Does the symptom
persist? 2. Remove all jammed paper. Check the paper tray first. Look
closely at the paper rollers nearest where the paper exits the printer;
this is a common source of jams. If you’re trying to print labels, they
will often jam just before exiting the printer.
3. Try to print a test page. Does the printer still jam? If you
can find no source of the jamming, check the printer's message display
window and refer to your user’s manual to look up the printer error
1. Check the printer and/or the software to see if "manual
feed" is selected. If manual feed is selected, the printer may be
looking for paper in another tray. 2. Reseat paper. Ensure printer is on-line. Check for paper jams or obstructions.
3. Likely suspect: paper-out sensor is damaged or broken. Consult a computer repair shop.
Sorted it myself in the end.
Unscrewed the hinged plate covering the transfer charge roller(?) to release pressure on from the 25 sheets of paper.
Then pulled the paper back through.
Re-assembled and tested OK