Question about Dell 5100cn Laser Printer
99% of the time the error is the fuser. Either it is damaged, or just not locked in place, and with power off, reseating it will fix the error. Since you just replaced the fuser, I guess the question is did you do it because it was also giving this error, or because it reached EOL ( end of life ).
If it was for EOL message, I would try reinstalling it. If the "reseat fuser" error goes away, but comes back with the new fuser again, then the new fuser you purchased is defective and should be returned or exchanged.
See the information below to correctly troubleshoot your issue.
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.
1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).
2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)
3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).
4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).
END of troubleshooting.........
In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.
Hopefully this helped.
Posted on Oct 30, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 24, 2010 | Xerox Phaser 7300DN Laser Printer
Apr 28, 2010 | Dell 5100cn Laser Printer
Aug 11, 2009 | Dell 5100cn Laser Printer
Feb 24, 2009 | Dell 5100cn Laser Printer
Jan 08, 2009 | Dell 5110cn Laser Printer
Oct 23, 2008 | Dell 5100cn Laser Printer
Jun 02, 2008 | Dell 5100cn Laser Printer
Apr 04, 2008 | Dell 5100cn Laser Printer
Feb 15, 2008 | Tektronix Phaser 740P Laser Printer
Jan 21, 2008 | Dell 5100cn Laser Printer
932 people viewed this question
Usually answered in minutes!