Question about Dell 5100cn Laser Printer

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RESEAT FUSER WE JUST GOT A NEW FUSER FOR OUR 5100CN PRINTER AND WE HAVE REPLACED IT, BUT IT KEEPS TELLING US TO RESEAT FUSER

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Hi G,

99% of the time the error is the fuser. Either it is damaged, or just not locked in place, and with power off, reseating it will fix the error. Since you just replaced the fuser, I guess the question is did you do it because it was also giving this error, or because it reached EOL ( end of life ).

If it was for EOL message, I would try reinstalling it. If the "reseat fuser" error goes away, but comes back with the new fuser again, then the new fuser you purchased is defective and should be returned or exchanged.

See the information below to correctly troubleshoot your issue.

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Posted on Oct 30, 2008

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What is the error message you are getting with the new fuser. Is this the same error you were getting before changing the fuser? If you changed the fuser because the old one was just at EOL ( end of life) but did not give you an error, have you tried to reinstall the old fuser.

It is possible that the new fuser was damaged in shipping, or not properly seated.

If both the new and old fuser give the same error message, then yes, I would agree that the LVPS would be the next part to replace, however, if they have different errors, then you probably have 2 bad fusers ( or one that is EOL, and one that was received damaged).

Before changing the LVPS, make sure you follow the steps below prior to the LVPS steps.
as far as where to purchase it if you do in fact need one, you can always do a google and ebay search for "Dell 5100cn LVPS".

I can provide you with replacement instructions if it comes to that.

See below for the actual troubleshooting needed for the fuser.
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

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The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

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Once that is done, simply slide the fuser back into place and re tighten the screw that holds it in. After the fuser has been reinstalled you will need to turn the big blue knob on the fuser several turns in the direction of the arrows that are printed on the knob.

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