Question about DISH Network ViP622 DVR DTV Receiver / 180-Hours Video Recorder
My ViP622 receiver keps locking up 10-12 times a day. It locks up where the picture freezes and I have to get up to reset the receiver using the power button. We have already been through 3 receivers, 2 tech visits, and 5-6 calls to no-Customer Service. I finally got a Supervisor on the phone and she gave me a month free(so to speak). I am tired of having to get upto reset this receiver. I can't get them to terminate this 2 year agreement so I can switch to Direct or Cable. I have started running a log of all lock-ups. I have also started using my video camera to document each lock up. I guess I will eventually have to sue. Anybody else having multiple system freezes where you have to reboot the receiver?
There is a simple way to determine if the receiver needs to be replaced just do the following:
1 Go to the menu on the 622 and press 6-1-3. This will put you on the system info screen.
2 Select details by maneuvering the yellow highlight and press select. This will bring you to the STB Health Lite. This screen will give you signal readings for all satellites orbitals you have such as 119,110,129, 148 ,61.5, etc. on the 14,15,16, and 21 transponders. These value differ depending on which area of the country you are in but as a rule of thumb generally should be above 70 for 110 and 119, and above 60 on the 129. It will also have a set of values if you arrow down all the way from 0 to 9. If value 0 is above 2 the hard drive is malfuctioning and receiver needs to be replaced. Value 1 above 10 indicates a hardware failure. Value 2 above 0 the same thing -hardware failure. Value 4
(which will be the one you will probably see above tolerance) should be 200 or lower. Value 7 should be 4 or it indicates the hard drive is malfunctioning. All other values currently are for engineering use only.
3 If any value is above the thresholds call customer no service and get a replacement shipped to you or service call set up.
If you have any trouble with this please give me your contact information and I will get it resolved for you. I hope this is of assistance to you and thanks for using Fix Ya. Please do not hesitate to contact me if you need further assistance.
Posted on Oct 29, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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Nov 29, 2010 | DISH Network ViP622 DVR DTV Receiver /...
Hi there, my name is Mayra Diaz with DISH Network, I just ran into your post, just wanted to make sure that everything is working ok for you. Usually when this issue happens we would replace the HDMI cable first and if that would not work we would replace the DVR receiver. If you have any other questions or concerns feel free to post back.
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