Question about SanDisk Sansa e250 MP3 Player

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Corrupt files there are afew files on my player that use my storage space and any song i put into my sansa do not play what do i do

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Re: corrupt files

Songs are in the worng format.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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My Sansa C250 has worked great for about two years, up until now. I have over two hundred songs on it, it's a two gig. The thing is, no computer will recognize the files on it. It will recognize voice...

Sandisk about this problem songs not being recognized on the computer but still on the player:
Use this links as main help thread.

The standard connection type of C200 series is MTP = Media Transfer Protocol. In this mode you can see the connected device as a portable player.

Songs that are put on the player in UMS = Universal Mass Storage mode (also called MSC = Mass Storage Class), seeing the device as a removable disk can only be seen in the players' UMS mode and vice versa.

Check the setting of the USB mode on the display of the C250:

Main Menu
> Settings / USB / Autodetect or MSC mode

Autodetect = MTP mode: computer sees the player Sansa C250.
MSC mode: computer sees a removable disk.

Now 2 things could have happened:

1. Music is put on the player in MSC mode and now the player is
connected in MTP mode or vice versa.

2. There are bad sectors or corrupted files are transferred on the players' removable disk.
  • In case of bad sectors a recovery is possible: in MSC mode perform check disk as told in the link above.

  • In case of corrupted files a format of the device is needed. First a backup of all data has to be made. Next perform format. This can be done in 2 ways:
Using disk management:
Using Windows Media Player:

Option 2. having problems with the disk or data on the players' disk can also be solved by updating the firmware.
For firmware update see link:
Remember: before updating backup the data from player to the computer.

When more help is needed just post a comment.

Sep 25, 2009 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

No Song ..? O.o

Sounds like something nasty got on there. Try setting USB Mode to MSC (mass storage class) and running virus and spyware scans on the device as a disk drive.

May 29, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Can't put music on player

this sounds like 3 problems
1 battery power
2 upgrade software back up files
3 corrupted files

May 19, 2008 | SanDisk Sansa Shaker SDMX9N-512 MP3 Player

1 Answer

Problem with My SanDisk Sansa m230

try formatting your device then try to put mp3 files on it. check if it works. on your my computer right click you mp3 device ( it is usually a removable storage) then select format.

Feb 21, 2008 | SanDisk Sansa m230 MP3 Player

6 Answers

Sansa e250 using micro sd card

Go to the knowledge base on the Sansa site and find this (chances are you have an SDHC card in an incompatible unit):
Sansa e200
 - verify the version of the player.  To check, go to SETTINGS > INFO
For 01.xx.xx firmware (e200 version 1) - up to 2GB microSD cards 
For 03.xx.xx firmware (e200 version 2) - up to 16GB microSDHC cards 
NOTE: Firmware is not interchangeable. 

Sansa e200R - up to 2GB microSD cards 

Sansa e100 - supports SD cards up to 2GB 

Nov 12, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer


Open my computer, right click sansa file, hit format... it should wipe out the whole mp3 player... fresh for a new set of songs

Sep 27, 2007 | SanDisk Sansa m240 MP3 Player

1 Answer

Corrupted files

all i can say is try to format the mp3

Aug 06, 2007 | SanDisk Sansa e250 MP3 Player

3 Answers

My sansa keepz bringing up songs as bad tracks or unknowns then doesnt play them

i'm having this problem too. what i think is happening is you took the song off the player. However, the it is not completly off of the player. i.e. song info still on their. song name, artist, album ect. i just took everything off of my player. it says 1/467 songs on their but all say bad track. thats the problem now about that solution, i'm looking into it. but ya if you have any problems. hit me up at or MXRIDER007R on aim.

May 13, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Won't play the songs i put into my sansa e250

You might have to take the product back because you might of corrupted it. I corrupted mine just recently and I had the same problem. If you decide to get another one, don't unplug the MP3 before it's done saving.

Jan 10, 2007 | SanDisk Sansa e250 MP3 Player

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