Question about Bose 3·2·1 II System

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DVD won't play

I have my Bose 321 for two years and the warranty has expired since a couple of months. For some time already it happened that occasionally a DVD or CD wouldn't play and the display read "bad disk" whereas they could be played on my computer for example. I thought this had something to do with the DVD and I left as it was.
A month ago the system wouldn't play anything at all and all disks were alledgedly "bad ".
Bose charges 200€ for the repair and the shop admits this is not an isolated case. I believe this is unacceptable for a supposedly quality product. What should I do?

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  • 2 more comments 
  • tabascobh Dec 02, 2008

    I tried unplugging the unit and the disc will play foe about 3 minutes it will not advance to the next chapter

  • kpb42001 Jan 23, 2009

    system refused to play cds first, but now it will not play dvds either. Screen says "Bad Disk" These same disks play in other machines. Tech support said to shoot canned air at it. This did not help.

  • fish1953 Feb 14, 2009

    cd dvds keep reading bad disc but play in other systems

  • RDS2008 Mar 16, 2009

    My problem is solved. I sent the 321 to BOSE and complained about the reliability of a supposedly quality product and told them that I was well aware that this was a recurrent problem well known by other BOSE owners and therefore should be considered a quality or design flaw. It has been repaired and I didn't have to pay. At the shop they told me that the DVD/Disk player is systematically replaced by an improved design and it shouldn't happen again. All by all I was very satisfied with way it was handled by BOSE.It was interesting to learn that someone solved his problem by cleaning the lens. I had tried with a cleaning disk to no avail.
    RDS2008.




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Had the same issue, Bose 18 played no problem for 2.5 years and then started acting up.
sometimes power reset helped sometimes not.
finaly go tired of it and took the system apart.
Inside is little customized toshiba dvd ide drive set as master.
Same as in normal computer but with different front so works in Bose.
Took apart DVD and cleaned with the laser lens with windex.
Works perfectly now.

I took the long run. If somebody has dentist mirror and some precise tools maybe you can reach the lens without taking everything apart.
maybe somebody sells special disc for cleaning lenses?

I hope this helps.

Posted on Mar 15, 2009

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Unplug your system and let it sit for a couple of minutes and the plug it back up, this should reset the system. If you are still having problems call Bose Tech Support.

Posted on Nov 15, 2008

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Posted on Jan 02, 2017

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Have a Bose 3-2-1 Series III. When I put in a DVD, I get sound through the Bose but no picture on my Pioneer TV. This is the second time it has happened. The first time it, we managed to get it going...


Here are 3 things to try and an if all else fails at the end.

1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.

2) Turn everything off, then:
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Turn on the Bose system and press DVD.

3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
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When the Bose 321 system startup message disappears from the display,
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Turn on the TV first, then turn on the Bose 321 system.

If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.


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Hey GEEK1,

If you are having difficulty with your Bose 321 home theater system, there are a couple of options you can pursue at any given time.

For a good majority of electronics, you may always contact the manufacturer directly for technical support and repairs. Most products will typically carry a one-year manufacturer's warranty, though some products have been known to carry up to three or five years of coverage. You can reach Bose by either visit their website at www.Bose.com, or by calling their toll-free hotline at 1-(800)-367-4008.

Alternatively, you may always bring products that are in need of repairs to a Geek Squad ® agent at your local Best Buy™ store location. Best Buy™ technicians are able to perform repairs on most products we sell, and even on products sold through other retailers.

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