Question about Bose 3·2·1 II System
I have my Bose 321 for two years and the warranty has expired since a couple of months. For some time already it happened that occasionally a DVD or CD wouldn't play and the display read "bad disk" whereas they could be played on my computer for example. I thought this had something to do with the DVD and I left as it was.
A month ago the system wouldn't play anything at all and all disks were alledgedly "bad ".
Bose charges 200€ for the repair and the shop admits this is not an isolated case. I believe this is unacceptable for a supposedly quality product. What should I do?
Had the same issue, Bose 18 played no problem for 2.5 years and then started acting up.
sometimes power reset helped sometimes not.
finaly go tired of it and took the system apart.
Inside is little customized toshiba dvd ide drive set as master.
Same as in normal computer but with different front so works in Bose.
Took apart DVD and cleaned with the laser lens with windex.
Works perfectly now.
I took the long run. If somebody has dentist mirror and some precise tools maybe you can reach the lens without taking everything apart.
maybe somebody sells special disc for cleaning lenses?
I hope this helps.
Posted on Mar 15, 2009
Unplug your system and let it sit for a couple of minutes and the plug it back up, this should reset the system. If you are still having problems call Bose Tech Support.
Posted on Nov 15, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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