Question about Bose 3·2·1 II System

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DVD won't play

I have my Bose 321 for two years and the warranty has expired since a couple of months. For some time already it happened that occasionally a DVD or CD wouldn't play and the display read "bad disk" whereas they could be played on my computer for example. I thought this had something to do with the DVD and I left as it was.
A month ago the system wouldn't play anything at all and all disks were alledgedly "bad ".
Bose charges 200€ for the repair and the shop admits this is not an isolated case. I believe this is unacceptable for a supposedly quality product. What should I do?

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  • 2 more comments 
  • tabascobh Dec 02, 2008

    I tried unplugging the unit and the disc will play foe about 3 minutes it will not advance to the next chapter

  • kpb42001 Jan 23, 2009

    system refused to play cds first, but now it will not play dvds either. Screen says "Bad Disk" These same disks play in other machines. Tech support said to shoot canned air at it. This did not help.

  • fish1953 Feb 14, 2009

    cd dvds keep reading bad disc but play in other systems

  • RDS2008 Mar 16, 2009

    My problem is solved. I sent the 321 to BOSE and complained about the reliability of a supposedly quality product and told them that I was well aware that this was a recurrent problem well known by other BOSE owners and therefore should be considered a quality or design flaw. It has been repaired and I didn't have to pay. At the shop they told me that the DVD/Disk player is systematically replaced by an improved design and it shouldn't happen again. All by all I was very satisfied with way it was handled by BOSE.It was interesting to learn that someone solved his problem by cleaning the lens. I had tried with a cleaning disk to no avail.
    RDS2008.




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Had the same issue, Bose 18 played no problem for 2.5 years and then started acting up.
sometimes power reset helped sometimes not.
finaly go tired of it and took the system apart.
Inside is little customized toshiba dvd ide drive set as master.
Same as in normal computer but with different front so works in Bose.
Took apart DVD and cleaned with the laser lens with windex.
Works perfectly now.

I took the long run. If somebody has dentist mirror and some precise tools maybe you can reach the lens without taking everything apart.
maybe somebody sells special disc for cleaning lenses?

I hope this helps.

Posted on Mar 15, 2009

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Unplug your system and let it sit for a couple of minutes and the plug it back up, this should reset the system. If you are still having problems call Bose Tech Support.

Posted on Nov 15, 2008

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1 Answer

Have a Bose 3-2-1 Series III. When I put in a DVD, I get sound through the Bose but no picture on my Pioneer TV. This is the second time it has happened. The first time it, we managed to get it going...


Here are 3 things to try and an if all else fails at the end.

1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.

2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.

3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.

If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.


Please leave feedback

Cheers

Andy

Apr 28, 2011 | Bose 3·2·1 II System

1 Answer

I put in a dvd and i get format not supported?bose 321 gsx system


-If this happens on all DVDs, then this may need to be repaired (Bose will repair this for free if this is the case- they can test it too) -If this happens on some or most DVDs, you can try a firmware update. Call Bose at 800-367-4008 and tell them about this. Request the most recent software/firmware update disc.
If you haven't already, just try resetting this first. (unplug the power cord from the acoustimass module for about 30+ seconds and try again)
If this happens primarily on rentals or home-made dvds, an update will most likely fix the problem.

Jul 15, 2009 | Bose 3 2 1 GSX System

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The Bose 321 II system I bought last December in Michigan City, Indiana, is still quirky. Sometimes it plays fine, and other times it says that the format is "unsupported." This happens with both MP3 discs...


You may have dust or dirt on your laser read head. Try cleaning the unit with an approved cd cleaner. If this does not correct the problem I would take it in for repair before you warranty expires.

Good Luck

Jul 09, 2009 | Bose 3·2·1 II System

1 Answer

Bose 321 only plays DVD movies in black and white


This happens because the connections are not pushed in fully. Check the connections are push them fully in, they are very stiff on Bose units.

If that doens't help, try a new cable.

Jul 07, 2009 | Bose 3 2 1 GSX System

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Bose System Bose 321 unsupported format with dvd's


You need to stand at the front of a Bose store and tell everyone about to enter your story, until the manager of the store agrees to give you a new one. This looks like an ongoing problem that Bose knows about and will not address. $900+ and maybe 60 hours dvd time and I'm on the same boat. I thought Bose could be a trusted company.

Jan 18, 2009 | Bose (321GS) System

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NO NEED TO TEAR APART OR REPLACE THE UNIT! JUST TURN OFF THE UNIT, LEAN IT FORWARD AND A LITTLE DOWNWARD AND HIT THE LOAD BUTTON AND IT WILL OPEN. THAT'S THE TRICK!

Nov 23, 2008 | Bose 3·2·1 II System

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Bose 321 won't play CD and VCD but plays DVD


I did have the same problem. Then unplugged / replugged the base cable (= also the power supply) and after this the Bose dis play CD's again.

Feb 29, 2008 | Bose 3·2·1 II System

1 Answer

Can't read the disc !!


I replayced dvd cd-rom myself it's very simple repair and it cost me $20.00 for new dvd rom. Don't buy CD-RW but just simple black dvd-rom.
I hope this will get you going again.

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The laser is burned out. The laser is out of place. My bose has this problem.

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HUSBAND DESTROYING 321 SYSTEM LOL


Turn the switch off on the rear of the Acoustimass module (subwoofer); wait 30seconds; turn on, system shows "Bose 321"; as soon as this disappears, press "Open/Close" button. If the drive hasn't failed, the drawer will open. It's worth contacting Bose to check the system software is up to date - if it isn't, they'll send an update disc free of charge.
If this doesn't give the disc back, contact Bose for a repair - it could have happened if the disc was accidentally put in upside down. Otherwise, the drive may have failed - this could happen to any make of product, no matter what the cost or make, that's why you have a warranty.

Nov 20, 2007 | Bose 3·2·1 II System

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