I have my Bose 321 for two years and the warranty has expired since a couple of months. For some time already it happened that occasionally a DVD or CD wouldn't play and the display read "bad disk" whereas they could be played on my computer for example. I thought this had something to do with the DVD and I left as it was. A month ago the system wouldn't play anything at all and all disks were alledgedly "bad ". Bose charges 200€ for the repair and the shop admits this is not an isolated case. I believe this is unacceptable for a supposedly quality product. What should I do?
Had the same issue, Bose 18 played no problem for 2.5 years and then started acting up.
sometimes power reset helped sometimes not.
finaly go tired of it and took the system apart.
Inside is little customized toshiba dvd ide drive set as master.
Same as in normal computer but with different front so works in Bose.
Took apart DVD and cleaned with the laser lens with windex.
Works perfectly now.
I took the long run. If somebody has dentist mirror and some precise tools maybe you can reach the lens without taking everything apart.
maybe somebody sells special disc for cleaning lenses?
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Here are 3 things to try and an if all else fails at the end.
1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.
2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.
3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.
If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.
-If this happens on all DVDs, then this may need to be repaired (Bose will repair this for free if this is the case- they can test it too)
-If this happens on some or most DVDs, you can try a firmware update. Call Bose at 800-367-4008 and tell them about this. Request the most recent software/firmware update disc.
If you haven't already, just try resetting this first. (unplug the power cord from the acoustimass module for about 30+ seconds and try again)
If this happens primarily on rentals or home-made dvds, an update will most likely fix the problem.
You need to stand at the front of a Bose store and tell everyone about to enter your story, until the manager of the store agrees to give you a new one. This looks like an ongoing problem that Bose knows about and will not address. $900+ and maybe 60 hours dvd time and I'm on the same boat. I thought Bose could be a trusted company.
Turn the switch off on the rear of the Acoustimass module (subwoofer); wait 30seconds; turn on, system shows "Bose 321"; as soon as this disappears, press "Open/Close" button. If the drive hasn't failed, the drawer will open. It's worth contacting Bose to check the system software is up to date - if it isn't, they'll send an update disc free of charge.
If this doesn't give the disc back, contact Bose for a repair - it could have happened if the disc was accidentally put in upside down. Otherwise, the drive may have failed - this could happen to any make of product, no matter what the cost or make, that's why you have a warranty.