Question about Dell 924 All-in-One InkJet Printer

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Dell Photo 926 - unable to scan

I have a Dell Photo 926 all in one printer and have been unable to use the scan feature. I repeatedly get an error saying scan failed. All other functions work. Very frustrating!

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  • 5 more comments 
  • rmwgrace Oct 29, 2008

    When I scan I receive the message: Scan was not successful.

    The power is on. I have disconnected the USB and power cables and I have rebooted my computer.


  • crisoli123 Dec 03, 2008

    I am unable to scan due to this error message: C:\\WINDOWS\system32\spool\drivers\w32x86\3\dlbtlpa.hlp file not found. I logged on to Dell but no luck finding the file.... Anybody know what I should do?

  • Anonymous Jan 19, 2009

    Have not been able to solve it yet.



  • lookey Jan 24, 2009

    i can't scan because it always say scan failed

  • Anonymous Apr 19, 2009

    exactly as described. Unable to scan.

  • nct60 Apr 21, 2009

    I have never used the scan function and I have had the printer for a year. Today I needed to use it and get the message scan request failed.

  • Anonymous Mar 19, 2014

    dell a10 924 photo printer

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  • 69 Answers

1. try to make a copy.

if it copy fine, then its an issue with software.

2. Try to scan with MS Paint,

Click on Start > All Programs > Accessories > Paint
Click on file > from scanners and camera > scan

It should scan if its not the windows issue...

3. Try different computer if it does not scan with Paint\

4. If it works with Paint, try to open Dell AIO center and try to fax from that too...

5. Turn the printer off, take the power brick out from back of the printer where power cable goes in , wait for 15 seconds to connect it back and turn on and try again to print, it should work fine

Posted on Nov 07, 2008

  • okichobi Mar 24, 2011

    Thank you so much! You are a life saver :)

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Download the latest printer software/driver for your operating system at the site below.
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Hello,

Kindly try to check if you have completed all the installation of your dell 926 driver including the driver for your scanner. Then Please you can reinstall it and reconfigured the setting to be able to use the full features of your dell 926.

Thanks

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Go to Control Panel, then Programs and Features. Uninstall the Dell printer software.

Then, go to Control Panel, then Device Manager. Locate the printer, right click on it, and select uninstall.

Disconnect the printer from your PC.

Go to the Support section of Dell's web site, download the latest driver for your printer.

Restart your PC.

Install the software. Connect your printer when instructed to, or after the software install has completed.

Let me know if you still have issues :)

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