Question about LG 47LG50 47 in. LCD HDTV

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LG 47lg50 white screen no buttons responding

I have gotten a new virgin media remote, and I tried to link the volume buttons on the remote to the TV sound. now I just have a white screen on the tv, none of the buttons are responding on the tele or the remote. it is like it has completely locked out

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  • petemcbarnes
    petemcbarnes Feb 24, 2012

    Same thing has happened to me

  • Edmund Brown Feb 24, 2012

    had virgin look at it today and they have diagnosed it to be the tv. has anybody encountered this problem and how was it solved

  • tony james Feb 27, 2012

    same thing happened to me yesterday, phoned virgin and got someone who could hardly speak or understand english but after about an hour admitted that he had recently recieved another complaint about the same thing so they arranged for an engineer to come out today but he had no idea and said that it must b the tv and that i had to pay for a tv repair man to have a look at it (wont be happening as it was their product that caused the problem) so i phoned lg and they said that they have had neumerous complaints about this happening and not only to lg tv's so back onto virgin tomorrow

  • petemcbarnes
    petemcbarnes Feb 27, 2012

    I have the same problem. Virgin came to see me today and told me this is the first they have heard of this and I may have to prove it was they're fault. I showed them the first email and explained it has happened to someone else. They said they will get back to me, Still waiting. I will give LG a call. Thanks for the update.

  • petemcbarnes
    petemcbarnes Feb 27, 2012

    Let me know how you get on. I will do the same.

  • tony james Mar 01, 2012

    hi pete, put my tv into a repair shop yesterday and was told that whatever the virgin remote had done it had wiped the opperating software from the tv so it cost me 45 pound to get the software reinstalled, got it back this afternoon and all is now well so i contacted virgin and basically told them if i didnt get my money refunded that i would be cancelling all my services with them and they just said to send them the receipt, i'll let you know WHEN i get my refund.

  • alan Mar 13, 2012

    me to white screen no buttons work happend while the tech guy was likin the virgin remote up to my tv they say its not there fault so its in the shop gettin repaired and i have to pay the bill nice one virgin media

  • alan Mar 13, 2012

    plus mine had the message v3.30.1 across the screen

  • tony james Mar 13, 2012

    hi monkey, dont just settle for them telling you that its not thair fault, i argued the point with them and i am getting the 45 pound that it cost me to get the software reinstalled onto the tv deducted from my bill, it IS their fault and it is widely documented on the net and also been confirmed by 2 of their employees. hope this helps

  • alan Mar 14, 2012

    hi tony got my tv back today cost me 55 pound the tv guy had to replace the eeprom chip what had all the opperating software wiped of because it was locked and upgrade to the latest firmware i have been in contact with virgin they said to me its the first time they heard ov something like this happening obviously they tellin lies the first virgin bloke i spoke to said my tv had blown a fuse and this is my problem second virgin guy said it was the capacitator's and this is also my problem
    third virgin guy said he dont have a clue what happened but its my problem finaly the 4th virgin guy i spoke to i told him what my tv repair man said about wiping all the opperating software off my tv to wich he repleid my tv dosent have any software on it a mean come on virgin sort ya s**t out the moral ov the story it dont seem to matter what you tell them its all your own fault

  • Electronic wiz kid Mar 21, 2012

    had the same problem and managed to geta loan of a LG service remote and went through the steps with lg tech support Happy Days


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A white screen with nothing else leads me to believe you have a problem with a t-con board or a signal board on that TV.

you can get parts for this tv at

Posted on Feb 25, 2012

  • alan Mar 14, 2012

    and by the way your wrong its not a fault on the tv's its down to virgin medias equipment


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