Question about HP Pavilion dv7-1020us Notebook

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Touchpad. So I have a scroll feature on my touchpad, but it stopped working. I've looked at the Synaptics Pointing Device, the Sidebar, and the Total Care Advisor, but I have no idea how to fix this. Anyone know how to fix this?

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  • mlewis7 Oct 28, 2008

    Thanks so much, my friend. This worked perfectly.

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Click start>Control Panel>Mouse
You will see a window of Mouse Properties. Click the last tab on the top which is "Device Settings"
Highlight the SYNAPTICS Touchpad and click SETTINGS
Select the VIRTUAL SCROLLING
You will find the options as "Vertical and Horizantal"
If they are unchecked that you need to check them.
If they are already checked, than uncheck them and Apply the settings.
Again open the same window and Check the two options and save the settings.
It should work now.

If this does no work that you will have to reinstall the Drivers for the Touchpad.

I am sure that this would help. Please let me know what happens.

Please rate the solution.

All The Best.
Sammy

Posted on Oct 28, 2008

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That didn't work on mine, I updated my drivers yesterday cause my touchpad on my Compaq presario v6000 went out and its not even listed I'm the device settings tab. The tab is there so I'm positive there's drivers and they're updaated, but my touchpad still doesn't work please help.

Posted on Jul 20, 2013

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Toshiba laptop computers use multi-function touchpads, which often have software features added to the touchpad manufacturer's basic package. If your Toshiba laptop's touchpad won't scroll but its other functions are working, you may simply need to adjust your settings. If the problem occurs suddenly, try restarting your computer before resorting to other methods. Sometimes the addition of new software or other features can interfere temporarily with the touchpad driver, interrupting the scrolling feature. If a simple restart does not restore your touchpad's scrolling feature, check its properties through the control panel. The exact options for doing so will vary by laptop model and operating system.

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http://askiris.toshiba.com/ToshibaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=http--cdgenp01csdtoshibacom-content-support-manuaserguides-su1083054-SatM50M55PMAD0004401105May05pdf&sliceId=pdfPage_171&dialogID=79031610&stateId=0%200%20

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If not, go to "Control Panel," locate device manager and click (with a usb mouse) "mice and other pointing devices," click "Synaptics PS/2 Port Touchpad," and check to see if it says, "device is working properly." If not or if it still doesn't work, click the driver tab, and click "update driver."

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I have a Compaq Presario CQ60 scroll touchpad stop working


Hi,

The notebook model you have is shipped with the Synaptics touchpad driver. Please follow the below steps to enable scrolling features:

1. Open Control panel -> click on Mouse . It will display Mouse Properties dialog box.
2. Under Mouse properties Window click the Device Settings tab
3. Click on Device Settings -> Settings button. This will display the Properties for Synaptics TouchPad on PS/2 port.

4. Follow the steps below to enable the Tapping Feature :

Highlight Tapping in the Left hand side , and Check the Enable tapping in the Right hand box .

5. Follow the steps below to enable Scroll feature:

Highlight Virtual Scrolling in the Left hand side and Check both the boxes in the right hand side.
6. Click OK .
Alternatively you can anble scrolling by reinstalling touchpad driver.

Touchpad driver for Vista:

ftp://ftp.hp.com/pub/softpaq/sp39501-40000/sp39534.exe

Touchpad driver for Windows 7:

ftp://ftp.hp.com/pub/softpaq/sp44501-45000/sp44940.exe

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1 Answer

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download this & install it

after restarting your PC check if it works...

ftp://ftp.hp.com/pub/softpaq/sp44501-45000/sp44995.exe

otherwise Uninstall Synaptics Touchpad Driver

try this

Intel inside models comes with ALPS Pointing Device

ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45558.exe

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heyy

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2 Answers

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rwertheim,
I have a MX8711.
I assume you are running Vista.

After you have updated your virus protector program and run a complete scan. You "could" be fixing it and if it is a virus problem, it is immediately reinfecting the driver. If it still doesn't work, I recommend you:

1. Rollback the driver of your touchpad. If it was working, this might do the trick. You can do this at Control Panel > Mouse > Hardware (tab) > Properties (button) > Driver (tab). If it has been updated and that caused the problem, you probably can "Roll Back" to the previous driver and that option will be highlighted.

2. If not, then your driver is probably corrupted. Go to Gateway Support and download the touchpad application file for your computer and SAVE IT TO YOU DESKTOP AND DO NOT RUN IT. Replacing only the driver usually doesn't work in these cases but try that first. Go to Control Panel > System > Device Manager > click on the (+) sign by mice and dbl click on the Symantics PS/2 Port Touchpad (or what ever yours is) > Driver (tab) > Uninstall. When you restart, it should reload the driver from the application that is still installed.

3. If that dosn't work, I recommend uninstall the application from Control Panel > Programs & Features. Restart your computer and install the application you saved on your desktop.

I hope this helps.

Have a blessed day.

Tracker Tom

Apr 09, 2008 | Gateway MX8711 Notebook

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